
Shift performance management from punishment to value creation by treating people as creators of value. Implement a good performance management system to achieve organizational objectives and drive organizational success.
Performance management uses a top-to-bottom approach to monitor, maintain, and improve employee performance in line with organizational objectives, cascading goals from vision to departments, teams, and individuals.
Follow a performance management cycle from planning to coaching, review, reward, and improvement. Cascade the organization's vision to departments and individuals with clear KPIs.
Identify performance measures as key performance indicators that are countable and comparable, with clear evidence of attainment, linked to organizational objectives, and cascaded from planning to individual roles.
Define objective performance measures by setting measurable targets in quantity, quality, costs, and time. Use a bucket example to illustrate how these targets are applied.
Explore concrete performance measures, such as gross sales targets, staff cost as revenue share, market share, time-to-hire, and employee engagement, all defined with clear time bounds.
Learn how objectives and key results (OKRs) drive goal setting, track objectives and outcomes, and guide performance management decisions for individuals and organizations.
Adopt OKRs by defining audacious objectives in one line and 3–5 measurable key results, with time-bound targets and a defined achievement scale.
Explore practical OKRs, including growing a global business and building a strong culture, with key results like hundred million dollars in sales and 30 percent upsell.
Clarify the purpose of employee performance appraisal to prevent abuse. Explore how annual performance review and ongoing quarterly and monthly reviews enable timely feedback to improve employee performance.
Identify the current level of job performance and strengths and weaknesses to guide development, then translate gaps into training and development needs to improve motivation and performance.
Identify the employee's current performance level, set measures, and create learning opportunities; use recognition and expanded responsibilities to motivate development and career development.
Leaders model the right behaviors to drive optimum performance across the organization. When leaders set the tone, employees follow, ensuring performance aligns with expectations.
Lead by painting the big picture and defining clear goals, giving employees a future vision aligned with organizational objectives. Create blueprints for action to achieve optimum performance.
Lead by assembling the right people, assigning clear responsibilities, and articulating a compelling blueprint to drive optimum performance through powerful conversations and front-line involvement.
Define and capture the knowledge, skills, and attributes required for acceptable job performance by building a competency framework with proficiency levels from basic to advanced.
The competency framework guides recruitment and talent management by defining knowledge, skills, attributes, and proficiency levels for each role, enabling competency-based interviews, assessments, and targeted training to close gaps.
Group core, leadership, functional, and technical competencies into a structured framework, aligning with organizational values and the competency dictionary to track roles across the organization.
Conduct a detailed job analysis to identify core, leadership, and technical competencies, categorize them into clusters, and tailor an organization-specific competency framework with three to five proficiency levels.
Explore how a competency dictionary supports a competency framework by defining a single competence with its definition, proficiency levels, and demonstrated behaviors, such as planning and organizing and professionalism.
Explore how a pay-for-performance plan rewards individual employee contributions to boost motivation and performance, grounded in reinforcement, expectancy, and equity theory.
Explore how a pay for performance plan rewards employees for performance results and behaviors aligned with organizational objectives, with credible evaluation and transparent communication.
If people are the greatest creators of value in organizations, then good performance management is critical for an organization's success.
Employees need to understand what’s expected of them, and to achieve those goals they must be managed so that they’re motivated, have the necessary skills, resources and support, and are accountable.
“Performance management aims to monitor, maintain and improve employee performance in line with an organization's objectives” – CIPD
Performance management is not a single activity, but rather a group of practices that should be approached holistically.
There’s no standard definition of performance management but it describes activities that:
Establish objectives through which individuals and teams can see their part in the organization's mission and strategy.
Improve performance among employees, teams and, ultimately, organizations.
Hold people to account for their performance by linking it to reward, career progression and termination of contracts.
At its best, performance management is a holistic set of processes and centered on two-way discussion and regular, frank, yet supportive feedback of progress towards objectives.
Effective performance management relies on both formal and informal processes. It involves planning – for example, defining and reviewing objectives, linking ways of achieving those objectives to business plans, and setting measures of success. These are often discussed in meetings between the line manager and employees, known as performance review or appraisal.
This is a Beginner course for individuals new to employee performance management and human resources management.
Learning Objectives:
You will acquire of foundational knowledge of employee performance management.
You will learn the various performance management activities such as performance planning, performance coaching, performance review, performance reward and performance improvement.
You will learn how to set performance objectives that is objective.
You will learn the best approach to employee performance management.
You will learn how to lead employees to optimum performance in the workplace.