
In this lecture you place every person in one team into four squares by what they can do and what they want to do, and you get one concrete move for each square.
This course is built from seven disciplines: personality at work, stress and burnout, motivation, employee engagement, team building, organizational development and company culture.
The map of the course
A dictionary for reading lectures from other fields as your own team
Three questions to ask after every lecture
A short self-diagnostic that shows which sections to watch first
Download the Motivation and Ability Map and fill in one line for every person you work with.
The history of socionics and the work of Carl Jung
The four classic personality scales
How to test and how to read each type
Where personality type connects to work behaviour and hiring
Where the methodology came from and what it describes
How to run the test
Working with each of the four types
Using DISC as the basis of a management approach
What separates PAEI from the other models
How each type behaves at work
Building a balanced team from the four functions
Recognising a type in conversation without any testing
The core of Belbin's methodology and the typical roles
Assembling the ideal team from them
Where Hogan differs and what it adds
Where to get tested and how to read the report
What makes Big Five different from the rest
Where to take the test
Applying it in business decisions
How it compares with the other methodologies
How this framework differs from the others
Where to get tested
Working with the results
Applying it inside a business
What the global research actually shows
What stress is, clinically and practically
What burnout is and how it differs
Diagnosing both at company level
Why stress arises and which factors drive it
Why burnout happens
Auditing a company for stress and burnout factors
How culture prevents rather than treats
The role of top management
The role of line managers
The role of HR
Running the research
Using one-on-ones as an early warning system
The link between stress, burnout, turnover and engagement
Employee experience and the factors that demotivate
Training managers to handle it
Transferring knowledge and tools
Monitoring whether they actually use them
Building the stress and burnout report
The role of pulse surveys
Tools for automating the measurement
What a person's motives actually consist of
The reasons people work
How to measure motivation inside a company
How motivation converts into efficiency
A different way of looking at what efficiency means
Where the link between the two breaks down
How an ordinary company culture works on motivation
What gets in the way of motivation inside an organisation
What Google and Netflix do differently
Creating a culture that motivates by itself
The link between employee loyalty and customer loyalty
How to measure loyalty
The factors that raise it
What a turquoise organisation is and why loyalty runs high there
What the Gallup research established
The twelve motivating factors
How to raise engagement in a company
Motivation 1.0, 2.0 and 3.0
Where routine work differs from everything else
Why the carrot and stick stopped working
The three elements of modern motivation
What engagement is, and how it differs from motivation, satisfaction and loyalty
The most common measurement methodologies
Gallup Q12
Administering the questionnaire and working with what comes back
Taking apart the twelve elements one by one
Building an action plan from the results
Giving managers something specific to do
How to run the first generation of engagement work
The tools involved
Preparing the company for launch
The main differences from the first generation
How to prepare
The 2.0 toolkit
Launching it in the company
What 3.0 consists of
The tools it uses
How to prepare your company for it now
Employee experience as the next step
Providing management training
Providing feedback to managers on their own results
Working alongside them rather than reporting on them
The HR director's role
The role of the HRBP and people partner
How a manager has to change the way they work with people
Running an effective one-on-one
The elements of a high-engagement culture
Turquoise organisations and holacracy
OKR
Radical Candor and teamwork
This course contains the use of artificial intelligence.
Every manager runs an unwritten theory of why people behave the way they do at work. Most of these theories are built out of a few personal experiences and are wrong in expensive ways.
Organizational behaviour is the version with evidence behind it.
Where the guessing costs money
You raise someone's bonus and their output does not move. You run an engagement survey, get a number, and have no idea what to do with it. A team that was fine six months ago has stopped talking in meetings and nobody can say when it started. Your best performer resigns and the exit interview says "new challenge", which tells you nothing. And a culture programme launches with a poster campaign and is quietly abandoned by March.
Each of these has a documented explanation and a method behind it. That is what this course is.
Three levels, in order
The individual first. Six personality frameworks — MBTI, DISC, PAEI, Belbin, Hogan, Big Five, 16 Personalities — with the honest account of what each one can and cannot tell you. Then stress and burnout, diagnosed at company level rather than treated as a personal failing, and connected to the turnover numbers.
Then motivation and attitudes: what people's motives actually are, how motivation converts into performance, Motivation 3.0 and why bonuses stop working on non-routine work, plus eight lessons on engagement — Gallup Q12, the twelve elements, the three generations of engagement practice, and what to do with managers whose scores are bad.
From the team to the whole organisation
Then the group: team development stages, diagnosing a team before designing anything for it, the GRPI model, and team building for remote and hybrid teams. And finally the organisation: organizational development as a full project cycle with entry, assessment, intervention, ROI evaluation, Kotter's eight steps, and company culture built through behaviour, rituals and hiring rather than through values on a wall.
Who is teaching this
Mike, the number one HR instructor on Udemy. More than 1.6 million course enrolments, over 150,000 professionals trained, PHRi and SHRM-CP certified, HRCI representative in more than 10 countries. I built the people function of the unicorn Preply and worked at Wargaming, Alfa-Bank and iDeals. Everything here I have run as an actual programme, including the engagement survey whose results I misread the first time.
What is included
Lifetime access to all course materials
Active instructor support in the Q&A section
Udemy Certificate of Completion
Practical assignments and real business cases
A section with additional courses, tools and resources
What this course will not do
It will not give you one framework that explains everybody. Anyone selling that is selling a personality test. What it gives you is seven or eight lenses and the judgement to know which one fits the situation in front of you. Enrol now and start the first lesson today.