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Brain Bites: Empathy: The Key to Active Listening
Rating: 4.2 out of 5(4 ratings)
12 students

Brain Bites: Empathy: The Key to Active Listening

Send the message that you are listening to understand
Created byBigger Brains
Last updated 11/2021
English
EnglishSpanish

What you'll learn

  • Convey that you are listening using short statements (verbal cues) and body language
  • Use appropriate questions to understand the speaker’s message
  • Express empathy and provide input to help the speaker better understand their situation
  • Define empathy and explain the difference between empathy and sympathy
  • Focus on active listening by noting body language, voice tone, and words

Course content

2 sections • 10 lectures • 32m total length

  • It's Easy to Not Listen2:35

    Explore why people don't listen—distraction, disinterest, and environmental factors—and learn how empathy and active listening build trust, improve relationships, and save time at work.

  • Body Language and Verbal Cues3:21

    Learn to distinguish hearing from listening by interpreting body language and verbal cues, like eye contact and nods, and using appropriate responses without overusing 'mhm'.

  • Paying Attention and Clarifying2:22

    Learn to listen with the intent to understand, not to reply, by paying attention to verbal cues and body language. Use a simple clarifying formula: clarify, summarize, confirm.

  • Listening Stages 1-32:56

    Discover how listening goes beyond cues as the best listeners participate and build the speaker's confidence. Levels 1–3 create a safe environment, remove distractions, and use questions to clarify understanding.

  • Listening Stages 4-64:49

    Observe nonverbal cues: facial expressions, breathing, posture to show body language speaks louder than words. Practice empathy, acknowledge emotions without judging, and use questions and ideas to help speakers clarify.

  • Knowledge Check

Requirements

  • There are no prerequisites for this course.

Description

Show that you are actively listening by using empathy


You have probably heard empathy described as “feeling someone’s pain”, but what if that is not helpful or possible? Empathy is an important skill to improve your active listening and make those around you feel heard. In this course, you will learn to empathize with those around you by noticing their body language, voice tone, and words.


Topics covered include:

  • Defining the difference between empathy and sympathy

  • Explaining the importance empathy plays in developing emotional intelligence

  • Developing a list of emotions typical to the environment

  • Recognizing and communicating awareness of what someone is feeling using empathy

  • Defining cyber-disinhibition and identifying methods to reduce its impact on empathy

  • Focusing on active listening by noting body language, voice tone, and words


By the end of this course, you will be able to explain and practice empathy by noticing body language, voice, and tone. You will learn to communicate an awareness of what someone else is feeling and be a better active listener using empathy.


Brain Bites micro-learning courses are information-rich and convey important topics with an engaging mix of video and animation. With 5-minute video lessons and 30-minute-or-less courses, Brain Bites are the perfect tool to educate today’s busy workforce.


Objectives. You will be able to:

  • Define empathy and explain the difference between empathy and sympathy

  • Explain the importance empathy plays in developing emotional intelligence

  • Develop a list of emotions typical to the environment

  • Recognize and communicate an awareness of what someone else is feeling using empathy

  • Define cyber-disinhibition and identify methods to reduce its impact on empathy

  • Focus on active listening by noting body language, voice tone, and words


Who this course is for:

  • Anyone who wants to improve their listening skills
  • Anyone who wants to improve their active listening skills using empathy

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