Brain Bites: Empathy: The Key to Active Listening

Show that you are actively listening by using empathy

You have probably heard empathy described as “feeling someone’s pain”, but what if that is not helpful or possible? Empathy is an important skill to improve your active listening and make those around you feel heard. In this course, you will learn to empathize with those around you by noticing their body language, voice tone, and words.

Topics covered include:

• Defining the difference between empathy and sympathy

• Explaining the importance empathy plays in developing emotional intelligence

• Developing a list of emotions typical to the environment

• Recognizing and communicating awareness of what someone is feeling using empathy

• Defining cyber-disinhibition and identifying methods to reduce its impact on empathy

• Focusing on active listening by noting body language, voice tone, and words

By the end of this course, you will be able to explain and practice empathy by noticing body language, voice, and tone. You will learn to communicate an awareness of what someone else is feeling and be a better active listener using empathy.

Brain Bites micro-learning courses are information-rich and convey important topics with an engaging mix of video and animation. With 5-minute video lessons and 30-minute-or-less courses, Brain Bites are the perfect tool to educate today’s busy workforce.

Objectives. You will be able to:

• Define empathy and explain the difference between empathy and sympathy

• Explain the importance empathy plays in developing emotional intelligence

• Develop a list of emotions typical to the environment

• Recognize and communicate an awareness of what someone else is feeling using empathy

• Define cyber-disinhibition and identify methods to reduce its impact on empathy

• Focus on active listening by noting body language, voice tone, and words