How to Build Emotional Intelligence in Teams

Name: How to Build Emotional Intelligence in Teams
Rating: 4.3 (5 reviews)

Why EQ is as important (if not more important) than IQ for Leaders

Created byGreat Managers

Last updated 4/2022

English

What you'll learn

How to recognise the Signs of low Emotional Intelligence in a team and what to do about it
Meeting ideas & routines you can use to build Emotional Intelligence in your team
How to Build Emotional Intelligence at the Individual level
How to Build Emotional Intelligence at the Group or Peer to Peer level
How to Build Emotional Intelligence at the Cross-Boundary level

Course content

9 sections • 23 lectures • 56m total length

Welcome to the Course1:52
What you'll Learn in this Course1:44
Here's our agenda for this course...
What's in it for you0:47
And here's a chance to reflect on what you think the benefits are of building EI in your team
Reflection Task
References used in this Course0:25
And finally, here's the references for your course today.

What is Emotional Intelligence?0:35
Let’s start by defining Emotional Intelligence so that we’re all on the same page....
Ei & EQ vs IQ. What's the Difference?2:33
For many roles IQ can be like a passport to entry to that role – but it is EQ (which is another name for EI) that will determine the level of success someone achieves, particularly for leaders and in group settings where working well together is important. So what's the difference?
Why Emotional Intelligence is so Important2:53
Despite the focus on EQ over the last 20 years or so, there is still a global deficit in understanding and managing emotions. Why is it so important anyway?

The 4 Domains of Emotional Intelligence2:23
Build this combination of personal and social Emotional Intelligence competencies in yourself first to provide the conditions for others to build them in your team
Let's make sure you're clear on Emotional Intelligence Competency
What are the signs of High EQ in a team?1:33
Let's look at some examples of what HIGH EQ might look like in a team....
An IMPORTANT Note on Demonstrating EI behaviours0:26
Remember, at times we might think we "Know" something, but it may not demonstrated in our "Behaviour". Make sure you're not falling into the Knowing / Doing Gap
A practical "Ability Model" for building Emotional Intelligence1:10
In this lesson Sandra introduces a practical Model that provides the structure for building Emotional Intelligence
The MSCEIT Model in more detail4:20
In this lesson Sandra dives into the detail of how the MSCEIT Model can help you create practical actions that build Emotional Intelligence
Test Yourself on the MSCEIT Model

3 Levels of Emotional Intelligence In Teams0:31
Team emotional intelligence is more complicated than individual emotional intelligence because teams interact at more levels. Let's take a look at that now.....
The Role Emotions play in Team Effectiveness1:54
Research on building EI in groups has found that there are 3 conditions that are essential for a team’s effectiveness.... watch the lesson to find out what they are.
Building Emotional Intelligence Norms in Teams1:18
This lesson introduces some suggested Norms, some things you can do at the Individual level, the team level, and cross boundary level to build Emotional Intelligence in teams.

EI Norms that Build Awareness of Emotions6:28
Let's take a look at the Individual, Group & Cross Boundary EI Norms that Build Awareness of Emotions
QUIZ - EI Norms that Build Awareness of Emotions
EI Norms that help Regulate Emotions10:27
Dive into the Individual, Group & Cross Boundary EI Norms that help Regulate Emotions
QUIZ - EI Norms that help Regulate Emotions
Wrapping up EI Norms in Teams0:37
Remember, you’re not going to be doing all of this at once..... so put a plan in place and take it one step at a time.

Requirements

No previous experience necessary. It is recommended you undertake this short course in one sitting, however this is optional.

Description

Why is considering the Emotional Intelligence (EI) in your Team important?

Work in organisations is regularly done by teams, and when a team is not effective, it usually has something to do with the quality of interactions between people; and dysfunction in a team, more often than not, has something to do with low levels of EI being demonstrated.

Humans are primarily emotional & low EI results in poor regulation of these emotions, which can be contagious - behaviour breeds behaviour!

Low EI in teams shows up as;

poor communication
unresolved conflict
negativity
complaining
avoidance of issues
a lack of cooperation
the formation of cliques and behaviour that is reactive, ‘childish’ or ‘immature’ in nature.

When we think of EI, we tend to think of it in terms of individuals; however, a team with emotionally intelligent members does not necessarily make for an emotionally intelligent team.

Like any social group, every workplace team takes on its own character and culture, and unless this culture is deliberately developed, whatever is tolerated will become the norm.

Team emotional intelligence is more complicated than individual emotional intelligence because teams interact at more levels.

The level of EI in a team comes from a combination of the individual, group and cross-boundary interactions that are taking place.

Building EI in your team requires knowing what to do at all 3 levels.

Who this course is for:

This course is ideal for all Managers who want their team to stand out from the crowd and bring out the best in their effectiveness and performance.

How to Build Emotional Intelligence in Teams

What you'll learn

Explore related topics

Course content

Introduction4 lectures • 5min

Understanding Emotional Intelligence3 lectures • 6min

Real World Signs of Low Emotional Intelligence in Teams1 lecture • 2min

Building Emotional Intelligence at the individual Level5 lectures • 10min

Building Emotional Intelligence in Teams3 lectures • 4min

Case Study1 lecture • 2min

Using EI Norms to Create Emotionally Intelligent Teams3 lectures • 18min

Case Study Review1 lecture • 4min

Summary & Wrap Up2 lectures • 6min

Requirements

Description

Who this course is for: