Emotional Intelligence for the Workplace

Name: Emotional Intelligence for the Workplace
Rating: 5.0 (27 reviews)

Master Your Emotions, Transform Your Career

Highest Rated

Created byOlu Kolawole, Peculiar Ibhawoh

Last updated 11/2025

English

English [Auto],

What you'll learn

Accurately identify and name personal emotions in real time
Interrupt emotional hijacks using a 3-step pause technique
Apply tailored communication strategies to people with difficult personalities
Lead teams with inspiration and resolve conflicts constructively

Course content

5 sections • 13 lectures • 50m total length

1.1. Foundations of EI4:08
Develop emotional intelligence as a learnable skill by understanding self and others, adapting to situations, and building trust through four overlapping dimensions: emotional, personal, social, and survival.
1.2. Why EI Matters3:57
Discover how emotional intelligence drives better work, health, and relationships by treating emotions as data guiding performance, leadership, and change.
1.3. Understanding Emotions4:07
Emotions are evolved signals that warn of unmet needs and guide behavior; master them with three steps: listen, identify the need, and act.
Module 1 -Emotional Intelligence - Quiz

2.1. Why, What and How of Emotional Self Awareness4:31
Develop emotional self-awareness, the cornerstone of emotional intelligence, by labeling feelings, locating triggers, monitoring your body, and naming the impact to improve decisions and composure in the workplace.
2.2. Self Awareness and Self Management3:51
Build genuine self-confidence through self-awareness and self-management, align goals with abilities, gather honest feedback, and practice daily routines to cultivate optimal confidence in the workplace.
2.3. Self Management Skills4:10
Develop workplace self-management by mastering four superpowers—emotional self-control, transparency, adaptability, and initiative—to turn emotions into productive action, pause before reacting, and lead with clarity.
Module 2 - Emotional Self Awareness - Quiz

3.1. Empathy and Service Orientation3:52
Master empathy and service orientation to build loyalty by understanding others, anticipating needs, and delivering more than expected at work and with customers.
3.2. Organizational Awareness and Influence4:05
Master organizational awareness and influence to lead without authority by reading the room, anticipating resistance, and moving hearts and minds through rapport, storytelling, goal alignment, and choices.
3.3. Leadership with EI3:36
Lead with vision and empathy to inspire, resolve conflicts, and unite teams, turning individuals into a movement and transforming teamwork into lasting results.
Module 3 - Social Awareness and Relationship Management - Quiz

4.1. Stages of Emotional Triggers3:43
Explore the four stages of emotional hijack, learn to interrupt perception-driven triggers with a three-step pause, and defuse conflicts with strategies for handling difficult people.
4.2. Categorizing Difficult People3:19
Identify the six patterns of difficult behavior in the workplace, recognize the pattern, and adapt your response to turn tension into a calm, productive conversation.
4.3. Strategies for Effective Interactions3:23
Explore six tailored strategies to calmly deescalate difficult personality types and transform tension into productive teamwork through adaptive communication and active listening in the workplace.
Module 4 - Handling Emotional Triggers and People - Quiz

Requirements

No formal prerequisites. This course is designed for anyone ready to grow.
Basic Professional or Personal Context

Description

Today, technical skills get you hired, but emotional intelligence (EI) gets you promoted, trusted, and remembered. It’s the invisible force behind every great leader, the secret weapon in every high-stakes negotiation, and the difference between being good and becoming indispensable.

This comprehensive course transforms how you understand, manage, and leverage emotions—for yourself and others. Designed for professionals, leaders, and lifelong learners, it builds a complete emotional intelligence (EI) framework through five practical modules, culminating in a personalized action plan.

In this course, you will:

- Master self-awareness and self-management. Learn to name emotions in real time, interrupt emotional hijacks with a proven 3-step pause, and cultivate authentic confidence through honest self-assessment and strategic self-control.

- Develop social awareness and relationship mastery. Read emotional currents in groups, influence without authority, inspire teams with vision, and resolve conflict constructively to foster trust and collaboration.

- Tackle real-world challenges: identify and navigate six difficult personality types (hostile, complainer, unresponsive, and more) using tailored, de-escalation strategies that turn tension into teamwork.

By completion, you’ll:

Pause before reacting under pressure
Read people and rooms with precision
Lead with empathy and inspire action
Handle any personality with calm and skill

Backed by neuroscience and real-world application, this course doesn’t just teach EI. it makes it a habit. Join a community of growth-minded professionals and step into leadership that’s human, effective, and lasting.

Who this course is for:

Professionals at any level
Team leaders and managers

Emotional Intelligence for the Workplace

What you'll learn

Explore related topics

Course content

Module 1 - Introduction to Emotional Intelligence (EI)3 lectures • 12min

Module 2 - Emotional Self Awareness3 lectures • 13min

Module 3 - Social Awareness and Relationship Management3 lectures • 12min

Module 4 - Handling Emotional Triggers and People3 lectures • 10min

Module 5 - Capstone Project1 lecture • 3min

Requirements

Description

Who this course is for: