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Emotional Intelligence and Teamwork
Rating: 4.3 out of 5(66 ratings)
11,227 students

Emotional Intelligence and Teamwork

Developing Emotional Intelligence Program (Course 3 of 5)
Last updated 11/2025
English

What you'll learn

  • Recognize the value of being socially competent.
  • Identify the behaviors that demonstrate empathy.
  • Choose the methods for coaching and counseling teammates.
  • Select the characteristics of people who deal effectively with diversity.
  • Recognize the importance of being able to influence others.
  • Choose the strategies used in persuasion.
  • Identify the methods of effective communication.
  • Apply the appropriate strategies for eliminating or controlling conflict.
  • Recognize the importance of participation and collaboration.
  • Identify the techniques for nurturing instrumental relationships.
  • Choose the methods for creating shared goals.
  • Identify the qualities that develop team synergy.
  • Recognize the value of developing the team's emotional intelligence.
  • Identify the ways to match jobs to people.
  • Select the methods for providing feedback and support.
  • Select the actions that are appropriate for encouraging and evaluating.

Course content

1 section42 lectures3h 30m total length
  • Course Overview2:07

    In this course, you'll explore the importance of these characteristics in accomplishing group goals.

  • Effective Learning7:04

    Effective Learning

  • Course Choice, Skill Development and Prior Knowledge
  • FAQs1:02

    FAQs

  • Program Overview6:40

    Developing Emotional Intelligence Program, includes 5 sections also presented as individual courses for your convenience:

    · Defining Emotional Intelligence,

    · Emotional Intelligence in the Workplace,

    · Emotional Intelligence and Teamwork,

    · Increasing Emotional Intelligence, and

    · Emotionally Intelligent Leadership.

  • Social Competence3:23

    After completing this topic, you should be able to recognize the value of being socially competent.

  • Being Empathetic8:37

    After completing this topic, you should be able to identify the behaviors that demonstrate empathy.

  • The Characteristics of Empathy1:10

    The characteristics of empathy

  • The Science of Better Learning5:14

    The Science of Better Learning

  • Building Empathy0:16

    Use this to determine your adeptness at being empathic.

  • Coaching and Counseling5:54

    After completing this topic, you should be able to choose the methods for coaching and counseling teammates.

  • Acting as a Coach0:54

    Acting as a coach

  • Valuing Diversity11:43

    After completing this topic, you should be able to select the characteristics of people who deal effectively with diversity.

  • A Diverse Workforce2:15

    A diverse work force

  • Influencing Others1:31

    After completing this topic, you should be able to recognize the importance of being able to influence others.

  • The Power of Persuasion8:51

    After completing this topic, you should be able to choose the strategies used in persuasion.

  • Arousing Emotions1:08

    Arousing emotions

  • Types of Appeals0:30

    Use this to select the types of appeals that may assist you in persuading the person you wish to influence.

  • Communicating Effectively8:05

    After completing this topic, you should be able to identify the methods of effective communication.

  • Working on Your Listening Skills1:01

    Working on your listening skills

  • Managing Conflict8:09

    After completing this topic, you should be able to apply the appropriate strategies for eliminating or controlling conflict.

  • A Conflict Situation1:06

    A conflict situation

  • Prepare and Debrief a Conflict Situation0:19

    Prepare and Debrief a Conflict Situation

  • Participation and Collaboration3:05

    After completing this topic, you should be able to recognize the importance of participation and collaboration.

  • Fostering Key Connections8:22

    After completing this topic, you should be able to identify the techniques for nurturing instrumental relationships.

  • Powerful, Informal Connections1:23

    Powerful, informal connections

  • Creating Shared Goals11:02

    After completing this topic, you should be able to choose the methods for creating shared goals.

  • Working Well Together1:21

    Working well together

  • Synergistic Teams7:41

    After completing this topic, you should be able to identify the qualities that develop team synergy.

  • How to Create Group Synergy1:55

    How to Create Group Synergy

  • Participation and Collaboration3:05

    After completing this topic, you should be able to recognize the importance of participation and collaboration.

  • Concepts, Insights and Inquiries
  • Fostering Key Connections8:22

    After completing this topic, you should be able to identify the techniques for nurturing instrumental relationships.

  • Creating Shared Goals11:02

    After completing this topic, you should be able to choose the methods for creating shared goals.

  • Synergistic Teams7:41

    After completing this topic, you should be able to identify the qualities that develop team synergy.

  • Developing Team Intelligence3:26

    After completing this topic, you should be able to recognize the value of developing the team's emotional intelligence.

  • Matching Jobs to People10:07

    After completing this topic, you should be able to identify the ways to match jobs to people.

  • Good Hiring1:52

    Good Hiring

  • Providing Feedback and Support7:41

    After completing this topic, you should be able to select the methods for providing feedback and support.

  • Feedback as a Tool2:06

    Feedback as a Tool

  • Encouraging and Evaluating11:03

    After completing this topic, you should be able to select the actions that are appropriate for encouraging and evaluating.

  • Learning and Growth2:09

    Learning and Growth

  • Practical Activity: Empathy in Team Building
  • Emotional Intelligence and Teamwork
  • Emotional Intelligence and Teamwork
  • Emotional Intelligence and Teamwork2:03

    In this course, you'll explore the importance of these characteristics in accomplishing group goals.

  • Takeaways, Practical Applications and Endorsements
  • Applied Knowledge is the Real Power17:45

    You think knowing stuff changes the game? You think sitting in a library, stacking up facts like you’re building a Jenga tower, is gonna make you a winner? Man, that’s cute. But life ain't a trivia night. Information alone? It’s worthless. It’s like having a Lamborghini in your garage but you never learned how to drive. You just sit in it, making engine noises. Vroom vroom. People walk by, they see the car, but they also see you ain't going nowhere. You got all this knowledge, all these textbooks, but when life throws a punch, you’re still looking up the definition of "duck." It’s what you *do* with that information that actually matters. Don't be the person with the shiny car and no keys.

Requirements

  • No special prerequisites for this course.

Description

The Emotional Intelligence and Teamwork course is the third of five included in the Developing Emotional Intelligence Program, also presented as individual courses for your convenience.

Groups are common in the workplace. Why do some work groups flourish, while others seem to drag behind? Team members develop a culture which contributes strongly to their success.

Some groups have an atmosphere of excitement and an ability to adapt. Others resist change and have a negative, growth-inhibiting environment. The ability to handle emotions appropriately and work well with others is known as emotional intelligence.

This competency factors into the team's success. Participation and collaboration are key to the success of your team. In this course, you'll explore the importance of these characteristics in accomplishing group goals.

You'll also examine:

  • the competencies needed to become an effective team member,

  • the techniques for handling emotions,

  • the ways to evaluate your team's emotional intelligence, and

  • the strategies for improving your team's emotional intelligence.

Stellar teams don't appear out of thin air. They're made up of the right people in the right place. These teams have the support and encouragement they need to succeed.

Team members are committed to the success of the group and they work to enhance their abilities to thrive in today's fast-paced business environment.  This course will help you contribute effectively to your team's growth.

That’s it! Now go ahead and push that “Take this course” button, and see you on the inside!

Who this course is for:

  • Managers, supervisors and team leaders will benefit from this course.