Applied Emotional Intelligence: The Human Side of Leadership

You respond and make choices based not on absolute reality, but according to how you perceive the world. This lesson introduces perception in more detail.

This lecture covers how you experience the world through your senses.  There are more that the traditional five!

The things that you pay attention to create your perception of reality. You are blind to those things outside of your attention.

This lesson covers how your beliefs and values influence how you perceive and interpret situations.

One of our most basic beliefs has to do with our mindset.  A fixed mindset assumes that our character, intelligence, and creative ability are static and can’t be changed in any meaningful way.  A growth mindset thrives on challenge and sees failure as an opportunity for growth.

This lecture explores the two mindsets and how they drive behaviour.

This lecture explores some of the ways that the deletion filter works with some considerations for leadership.

This lecture explores some of the ways that the distortion filter works with some considerations for leadership.

This lecture explores some of the ways that the generalisation filter works with some considerations for leadership.

This video explores why moving beyond experiences requires us to acknowledge the lessons learned from the past, while simultaneously embracing the present with courage and a willingness to engage with a new reality.

The Skill Will Matrix is a useful tool to use to consider a person's skill level and willingness to perform a task. Knowing a person's skill and will will enable you to create a plan of action that will help you both achieve the desired results.

This interactive questionnaire will give you some insights into how you are using your emotional intelligence in the workplace and ways to enhance your leadership capabilities.

Human Factors covers a broad number of functions that study people's performance in their work and non-work environments.

Considering Human Factors helps people to improve their effectiveness and sustain their efforts at work.

A focused approach to leadership working with the non-technical skills of Human Factors has a number of benefits.

We all have certain rights and responsibilities with Human Factors. This lecture looks at these rights and responsibilities around assertiveness from your viewpoint and from the viewpoint of others.

This lecture presents some clear rules about how and when to be assertive.

This is a practical activity that encourages you to think about ten fundamental rules of assertiveness and how you are currently working as a leader.

This lecture introduces this short module on applying the principles of the human side of leadership to a specific topic that is of great concern to many people - climate change.

This lecture considers the application of emotional intelligence to the topic of climate change to support people within work so that they feel empowered to make a difference, however small.

This lecture focuses upon the changes in leadership style required to help people adapt to the world as it becomes more volatile, uncertain, complex and ambiguous (VUCA) with changing circumstances and how to do this demonstrating the human side of leadership.

In this video, we explore the pivotal role of emotionally intelligent leaders in organisations and the importance of considering the complex challenges of climate change, emphasising the crucial connection between empathetic leadership and sustainable, impactful solutions.

Energy management is essential for leadership development and the achievement of a fulfilled, successful life.  Combine with emotional intelligence, energy management plays a key role in the human side of leadership.

Human beings can be considered to be open systems as we take in energy from outside us and transform it to achieve a result.  This lecture explores this idea and considers six elements that can block the flow of energy.

Understanding energy requires the balance of the four dimensions of energy - physical, emotional, intellectual, and spiritual.  This lecture investigates each of the four dimensions.

Energy moves in natural cycles.  This lecture looks at how you can work with energy cycles more effectively.

There is an interplay between energy quality and quantity.  All energy states need to be considered and effectively managed to ensure that energy is managed well.

This lecture covers the steps that assist in the quest for effective energy management.

Energy output shouldn't exceed energy input, but all too often this is what happens.  This lecture investigates ways to ensure that energy can be adequately renewed to prevent depletion and burn-out.

Implementing positive energy rituals is the key to full engagement and sustained high performance.  This lecture includes a positive ritual known as the grounding technique, which is a short ritual to feel more centred and focused.

This lecture explores the sources of energy to be found in breathing, nutrition, and hydration, and the positive changes leaders can make to increase their energy levels and general sense of wellness.

This lecture explores the sources of energy to be found in sleep, exercise, and stress, and the positive changes leaders can make to increase their energy levels and general sense of wellness.

This lecture explores the sources of energy to be found in focus and concentration, and critical thinking, and the positive changes leaders can make to increase their energy levels and general sense of wellness.

This lecture reviews the module on understanding energy and introduces the practical activity.

This practical activity is designed to help you to identify which dimensions of energy you could improve and helps you to develop an energy management action plan.

This lecture looks at how my attitude and behaviour influences your attitude and behaviour and the cycle of behaviour that follows. It, also, looks at communication.

This lecture introduces the topic of transactional analysis, which seeks to understand the ego state of the communicator (as a parent, adult or child) and the responses (as a parent, adult or child) as a basis for understanding behaviour.

This practical activity is a questionnaire that will give you some insights into your ego states.  Your results will put you in a position to consider what your predominant ego state is and how it impacts on others.

This lecture explores some of the most common transactions in transactional analysis with some insights around their meaning.

Here are some further points that are worth considering when working with Transactional Analysis.

The Adult to Adult Transaction is the most effective and most emotionally intelligent transaction.  Here are 10 tips that will help you to main Adult to Adult transactions.

This booklet "Understanding Communication with Transactional Analysis" summarises each ego state and an overview of the expressed behaviours.

This practical activity gets you to investigate transactions between ego states so that you can develop your communication skills to engage with people more effectively.

This lecture introduces the concept of strokes in Transactional Analysis.  A stroke is a unit of recognition described as one person acknowledges another by way of act or speech. Types of strokes can be positive and negative. verbal and nonverbal.

This lecture introduces the concept of stroke filters.  These are mental filters that people unconsciously operate all the time. These filters only allow some of the stroke to reach the person, while they completely block some and distort the others.

This is a practical activity that will enable you to assess the strokes that you give and receive.

Life positions are basic beliefs that you have about yourself and others.  This lecture investigates how life positions are used to justify decisions and behaviour.

Motivation is either intrinsic (from within) or extrinsic (from external sources).  This lecture gives an overview of motivation.

This lecture introduces Transactional Analysis Drivers.

Transactional Analysis Drivers presents five characteristic styles that reflect different working styles, including how work and time are organised, interactions and communications with others, contributions to the team and style of leadership.

This document gives you a basic way of considering and identifying your transactional analysis drivers.

Within this lecture, we investigate the Be Perfect driver and how this influences behaviour.

Within this lecture, we investigate the Be Strong driver and how this influences behaviour.

Within this lecture, we investigate the Hurry Up driver and how this influences behaviour.

Within this lecture, we investigate the Please Others driver and how this influences behaviour.

Within this lecture, we investigate the Try Hard driver and how this influences behaviour.

This lecture summaries the learning around the five Transactional Analysis Drivers.

These Lightbulb Moments resource cards have been created to provide you with handy reminders of key points around transactional analysis drivers covered in the course.

This lecture gives an overview of this section on Facial Expressions.  Expressions of emotion occur readily on the face and from this you determined the best ways of interacting and engaging with someone through their emotions.

Much of our knowledge of emotions comes from studying people who have had some form of brain damage.  This lecture investigates a famous accident and what we can learn from its effect.

This lecture gives an overview of this section on Facial Expressions.  Expressions of emotion occur readily on the face and from this you determined the best ways of interacting and engaging with someone through their emotions.

This booklet summarises the way that you can recognise the seven basic emotions on the face.

Identifying an underlying emotion is a powerful way of building empathy and rapport.  This lecture explores this concept and introduces the practical activity.

This practical activity presents three simple leadership activities which involve a dialogue with another person who expresses an emotion on their face.  You are asked to consider how to respond to develop the relationship.

This video explores the concept of spiritual intelligence, showing how it can enhance self-awareness, personal growth, and life purpose.

This video examines the evolving nature of human identity in a world increasingly driven byArti cal Intelligence (AI) giving insights around your True-Self and what it means to be truly human.