What you'll learn
- Potential emergencies at venues and how to prepare to respond
- The purpose and function of an emergency control organisation
- What to include in emergency procedures
- Leadership, communication, situational awareness skills and how to be calm under pressure
- Be able to understand key concepts
- Be willing to add to learning by reading the additional material provided
Emergency Management is one of three courses we have available covering emergency management in places of public assembly or venues as we refer to them.
This course has been written for people working in a venue who want to understand more about emergency planning and to improve their skills in this area. Whilst aimed at entertainment venues and places of public assembly this course also provides information that can absolutely be applied for those people who have planning responsibilities in other types of facilities. We are currently working on a course for general facilities so please get in contact if you would like a notification for when that course is ready.
The other courses that make up the suite of emergency management covers the three levels of planning (emergency planning), leading (leadership in emergency management) and participating (this course) an emergency situation.
This course is presented in six sections - the first and last sections are the introduction and conclusion. The other sections cover Potential Emergencies for Venues where we present on a number of scenarios that are most likely to occur in entertainment venues and what you as a warden need to understand to prepare for an emergency.
Section three is all about the emergency control organisation - you might call it something else in your part of the world but this is the part of the organisation that plan and prepare the organisations for emergencies. Understanding how this organisation works will help you understand your role and responsibility in an emergency.
Section four helps us understand the key considerations for our emergency response procedures and is a good place to start if you think your organisation has gaps in these procedures.
The final learning section is dedicated to improving your warden skills, it includes leadership and communication in emergencies, being calm under pressure and how to improve your situational awareness and finally we give you some practice in making decisions during an emergency.
Emergencies in venues can and do happen and the more prepared you are the more able you will be able to make decisions in what will be an extremely stressful and difficult time. We use our combine learnings from years in the venue management industry and our experience in real life emergency situations to provide you with the knowledge and skills to set you up for success!
Who this course is for:
- Anyone with a responsibility for emergency management in their venue
- Anyone who wants to build confidence around emergency management
- People looking to develop emergency management response skills
Lisa Price has been actively involved in the venue and event industries for a long long time. After working for two years with BASS Victoria (now Ticketmaster), Lisa took up a role at the Melbourne Cricket Club (MCC), stadium manager of the Melbourne Cricket Ground (MCG).
During her time at the MCG, Lisa was at the forefront of managing events at the venue including up to 50 games of Australian Rules Football (AFL) annually, AFL Grand Finals, international cricket (Test matches, one-day internationals and T20 matches), two Cricket World Cups (1992 & 2015), soccer World Cup qualifiers, Bledisloe Cup rugby union, state of origin rugby league and numerous concerts. In 2005, Lisa led the venue team in its liaison with M2006 for the delivery of the MCG as the main stadium for the 2006 Commonwealth Games.
Her career highlights include organising the World Cricket Tsunami Appeal match in January 2005, arranged from start to finish in just 10 days, the Sound Relief Concert in March 2009 to aid the Victorian Bushfire victims and more recently the moment 95,000 fans sang “You’ll Never Walk Alone” prior to the English Premier League giants Liverpool v Melbourne Victory in 2014.
Lisa was with the Melbourne Cricket Club for 24 years in a number of roles the most recent being Event Operations Manager, chiefly responsible for major event planning and delivery of event operations.
In 2016 Lisa founded Event Operations Australia an organisation focused on supporting venue and event managers navigate through everyday challenges and find opportunities to deliver great outcomes to stakeholders and brilliant experiences for customers.
Her most recent contract gig was working at Melbourne and Olympic Parks for the 2019 Australian Open, other event highlights include being Head of Operations for White Night Melbourne and White Night Ballarat. An all night artistic festival that takes over the streets and parks of Melbourne was attended by 600,000 people over the 12 hour event. In Ballarat attendances were doubled from the 2017 event attracting 60,000 people to the event.
Lisa graduated from the PVMS in 2000 and was the recipient of the Ogden IFC scholarship for that year. Lisa has a certificate IV in training and assessment, a business degree in tourism management and a masters degree in Event Management from Victoria University. Currently delivering a Diploma of Event Management for Greenwich College Lisa is also an accredited venue manager and certified venue executive.
A previous Safety and Training Manager with numerous years of experience at large sporting venues including the Melbourne Cricket Ground (which seats 100,000 guests) and the Melbourne Racing Club.
My specialist areas include:
OHS and Emergency Management
OHS Gap analysis, System Development and Implementation
Certified Training (Vocational Education) courses- Training and Assessment, health and Safety)
Contracted to deliver training for both Plenty Training (TAE40116 Cert IV Training and Assessment) and Wizard Corporate Training (various one-day courses including coping with change, emotional intelligence, resilience, business writing, project management, confidence and assertiveness)