
Identify a goal or intention upfront for this course on feedback. Share your goal with peers in the resources folder to harness the power of intention.
Feedback is a two-way, focused, and specific process that invites dialogue and action for improvement, unlike one-way praise or criticism. It inspires growth when delivered by a trusted source.
Reflect on past feedback, compare poorly delivered and positively delivered experiences, and capture insights in the attached worksheet about how constructive feedback from trusted sources drives change.
Confront the paradox of feedback by debunking fears and applying four steps for constructive delivery. Office hours provide timely, actionable feedback that boosts performance.
Discover how fear and the brain's threat and reward systems shape feedback, and how shifting from fight or flight to rest and digest enables listening and collaboration.
Identify and challenge your fears about delivering feedback, reframing them as rewards to support a culture of ongoing improvement and feedback.
Apply the past, present, and future coaching approach to feedback to keep conversations constructive, lead with empathy, build on existing strengths, and invite collaboration toward an actionable improvement plan.
Identify seven common feedback errors such as leniency, the feedback sandwich, jumping the gun, the trap, the feedback dump, halo/horns, and swoop and poop, to improve feedback conversations.
Learn to receive constructive feedback with a growth mindset by slowing reactions, listening for understanding, and thanking the giver, so you move quickly from denial to acceptance under psychological safety.
Turn feedback intentions into action with an AIM SMART plan: set acceptable minimum, ideal maximum, and middle realistic goals; then make goals specific, measurable, achievable, realistic, and time-oriented.
Learn how to give feedback up, down, and sideways by building trust, clarifying intentions, sharing observations, and using feedback buddies to foster psychological safety and open dialogue.
Identify three actions to foster a culture of continuous improvement, such as hallway check-ins and a feedback buddy, and commit to an aim smart plan to make them happen.
If the idea of having a feedback conversation is up there with getting a cavity filled, guess what? You're not alone, there's a scientific reason for that reaction, and an equally powerful motivation for doing it anyway. In fact, the simple and proven tools that you'll be given in this course will not only explain the neuroscience behind giving and receiving feedback, but also how to get into a 'rest and digest' mindset so that you and your colleagues can actually embrace the feedback and therefore increase your performance and reach your goals.
The reality is that we are all shying away from having the conversations that can most impact our growth, development and advancement at work. In this engaging and interactive course, you will:
Conquer your anxiety about giving or receiving feedback so that it becomes second nature
Identify feedback style in yourself and others
Recognize the benefits of feedback, and the consequence of not generously offering it
Determine what might be holding you back from freely giving and receiving feedback
Practice a proven 4-step feedback process for delivering feedback with finesse
Avoid the most common feedback errors and debunk the common myths
Receive feedback openly and put feedback into practice using an AIM SMART Plan
Create a plan to bring a culture of feedback to your organization
Move from delivering annual performance reviews to embracing a culture of continuous improvement everyday
With these tools, you will not only increase your motivation to give and receive continuous feedback, but also better establish yourself as the kind of leader who is invested in the growth and development of your people. We are navigating the path to leadership during a time of unprecedented volatility, uncertainty and change, and the ability to 'feed back' to one another what we're seeing, in real time, is the secret weapon for keeping us moving swiftly in the right direction.
In this course, you will integrate the learning in real time, by getting hands-on practice with activities such as putting together a specific feedback action plan plan using a 4-step process, identifying the most common feedback errors, identifying your feedback style and drafting your own feedback mantra to ensure you never shy away from these conversations again.
This is unlike any other course of its kind because it goes beyond the typical 'how to give and receive feedback' training to actually embracing a culture of continuous improvement everyday. In addition, I have over 20+ years of business leadership experience and first hand knowledge and examples to share about the power of feedback in maximizing your potential.
After taking this course, feedback conversations will become so second-nature and fulfilling, that you will look forward to having them any place, anywhere and with anyone, anytime. Enroll today, and you'll be just one hour away from becoming an expert at creating a culture of continuous improvement in your organization, and the kind of leader that everyone wants to work for.