Udemy
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
Development
Web Development Data Science Mobile Development Programming Languages Game Development Database Design & Development Software Testing Software Engineering Development Tools No-Code Development
Business
Entrepreneurship Communications Management Sales Business Strategy Operations Project Management Business Law Business Analytics & Intelligence Human Resources Industry E-Commerce Media Real Estate Other Business
Finance & Accounting
Accounting & Bookkeeping Compliance Cryptocurrency & Blockchain Economics Finance Finance Cert & Exam Prep Financial Modeling & Analysis Investing & Trading Money Management Tools Taxes Other Finance & Accounting
IT & Software
IT Certification Network & Security Hardware Operating Systems Other IT & Software
Office Productivity
Microsoft Apple Google SAP Oracle Other Office Productivity
Personal Development
Personal Transformation Personal Productivity Leadership Career Development Parenting & Relationships Happiness Esoteric Practices Religion & Spirituality Personal Brand Building Creativity Influence Self Esteem & Confidence Stress Management Memory & Study Skills Motivation Other Personal Development
Design
Web Design Graphic Design & Illustration Design Tools User Experience Design Game Design Design Thinking 3D & Animation Fashion Design Architectural Design Interior Design Other Design
Marketing
Digital Marketing Search Engine Optimization Social Media Marketing Branding Marketing Fundamentals Marketing Analytics & Automation Public Relations Advertising Video & Mobile Marketing Content Marketing Growth Hacking Affiliate Marketing Product Marketing Other Marketing
Lifestyle
Arts & Crafts Beauty & Makeup Esoteric Practices Food & Beverage Gaming Home Improvement Pet Care & Training Travel Other Lifestyle
Photography & Video
Digital Photography Photography Portrait Photography Photography Tools Commercial Photography Video Design Other Photography & Video
Health & Fitness
Fitness General Health Sports Nutrition Yoga Mental Health Dieting Self Defense Safety & First Aid Dance Meditation Other Health & Fitness
Music
Instruments Music Production Music Fundamentals Vocal Music Techniques Music Software Other Music
Teaching & Academics
Engineering Humanities Math Science Online Education Social Science Language Teacher Training Test Prep Other Teaching & Academics
AWS Certification Microsoft Certification AWS Certified Solutions Architect - Associate AWS Certified Cloud Practitioner CompTIA A+ Cisco CCNA CompTIA Security+ Amazon AWS AWS Certified Developer - Associate
Graphic Design Photoshop Adobe Illustrator Drawing Digital Painting InDesign Character Design Canva Figure Drawing
Life Coach Training Neuro-Linguistic Programming Personal Development Mindfulness Personal Transformation Life Purpose Meditation Emotional Intelligence Neuroscience
Web Development JavaScript React CSS Angular PHP WordPress Node.Js Python
Google Flutter Android Development iOS Development Swift React Native Dart Programming Language Mobile Development Kotlin SwiftUI
Digital Marketing Google Ads (Adwords) Social Media Marketing Google Ads (AdWords) Certification Marketing Strategy Internet Marketing YouTube Marketing Email Marketing Google Analytics
SQL Microsoft Power BI Tableau Business Analysis Business Intelligence MySQL Data Analysis Data Modeling Data Science
Business Fundamentals Entrepreneurship Fundamentals Business Strategy Online Business Business Plan Startup Freelancing Blogging Home Business
Unity Game Development Fundamentals Unreal Engine C# 3D Game Development C++ 2D Game Development Unreal Engine Blueprints Blender
2021-02-22 23:44:01
30-Day Money-Back Guarantee
Business Communications Email Etiquette

Email Writing & Etiquette: Business Communication at Work

Learn to write clear and effective emails, gain more confidence, and grow your career!
Rating: 4.3 out of 54.3 (142 ratings)
10,665 students
Created by Viktoriya Maya
Last updated 2/2021
English
English [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • Gain the knowledge and confidence needed to master your email writing skills
  • Demonstrate your experience and professionalism through email communication
  • Assure that your business emails receive the attention they deserve
  • Compose clear emails for maximum readability, comprehension, and impact
  • Build your professional reputation and enhance your career success using email communication
  • Get ideas across quickly and with a minimum of effort for more efficient team collaboration
  • Adapt emails to accommodate different audiences and work situations
  • Become a faster and more efficient writer to boost productivity and save time
  • Increase team collaboration through effective group-wide team updates
  • Build new professional relationships and improve existing ones through email writing
  • Plan, organize and format emails in a logical and reader-friendly structure
  • Make long and complex emails simple and scannable for your recipients
  • Proofread and edit your email to make it clear, concise and easy to understand
  • Build credibility and trust in business emails when sharing confidential information
  • Modify your emails to cope with cultural nuances
  • Expand your knowledge of email communication across the generational gap
  • Move beyond hierarchical restrictions to build rapport with managers and colleagues
  • Adapt your writing style to reflect global English norms and internationally accepted formatting standards
  • Understand how all email elements affect the recipient’s mindset and response
  • Write effective subject lines, greetings, sign-offs and signatures
  • Use the 'To', 'Cc', 'Bcc' and 'Reply all' fields correctly
  • Learn the proper ways to forward emails without annoying the recipients
  • Provide supporting information in the form of facts, documents, screenshots, and attachments
  • Create effective email templates to manage repetitive emails and save on time
  • Feel confident saying “No” via email without creating tension at work
  • Write the perfect apology email for various challenging situations
  • Write introduction emails to introduce yourself or a colleague to the team
  • Learn how to follow up for information, clarification, feedback or approval
  • Write effective appreciation or congratulations emails
  • Learn how to reschedule, cancel or invite someone to a meeting via email

Requirements

  • Have access to a consistent internet connection
  • No prior experience required

Description

Are you looking to improve your email writing skills? Email writing skills are highly valued in business communication and play a significant role in your daily interactions with colleagues.

By building and improving your email writing skills, you will gain more confidence, enhance your professional reputation, and grow your career.

Many people still struggle to get their message across. This often results in frustration among colleagues, miscommunications, and stressful conflicts at work.

The course is for you if you want to:

  • Craft powerful emails that your colleagues want to read

  • Ensure you are better understood in the workplace

  • Get ideas across quickly and efficiently

  • Boost productivity and increase team collaboration through email

In fact, this course is designed to help any professional who wants to communicate effectively on the job and advance their career using email communication.

Unlike many other courses that share little bits and pieces, this course is designed to give you comprehensive training on email writing and email etiquette at work.

It goes beyond theory and provides easy-to-implement examples, scripts, and advice that you can start applying as soon as you watch the lectures!

---------


About the instructor:


Hi, welcome to the course! I’m Viktoriya Maya. I work as Director of Marketing and Student Support at Corporate Finance Institute. CFI is the world’s leading financial training provider with over 700,000 students and thousands of 5-star reviews. By serving over half a million customers and managing two busy teams, I gained hands-on experience and email writing skills that helped me effectively manage projects, communicate with colleagues, and grow professionally.

But that’s just an example - this course is all about YOU. My goal is to share everything I know about email communication to help YOU learn, grow, and achieve your goals.

In this course, I share everything I learned about best email writing practices and email etiquette that will help you succeed as well.

The training is designed to have an immediate and long-lasting impact on your daily communication. All you need to do is watch the lectures and apply what you learn in your day-to-day communication. The lectures are based on real-world examples and include downloadable email scripts and course notes to help you master your email writing skills

Imagine what it would be like to demonstrate your experience and professionalism through your writing. Wouldn’t it be great to have the knowledge and confidence to write clear, concise, and powerful emails for all kinds of work situations?

If you want to walk away well-equipped and empowered to master your email skills, enroll now to upgrade your skills!



Who this course is for:

  • Professionals who correspond regularly with managers and colleagues by email
  • Individuals who want to build their professional reputation and enhance their career success via email communication
  • Employees who need to get ideas across quickly for maximum readability, comprehension, and impact
  • Managers who wish to boost productivity, save time and increase team collaboration using email communication

Featured review

Punit Gupta
Punit Gupta
12 courses
8 reviews
Rating: 5.0 out of 5a month ago
Dear Viktoriya. I enjoyed your course while getting much guidance and tips from you. I'm sharing my weakness on being unprofessional by adding smiley faces to keep my e-mails fun which I'm seeing is not a good idea. You've also shown me the subject line should less characters, while also removing unnecessary texts from e-mail conversations. What I learned now is to take an extra 30 seconds to reread my e-mails before sending them out. Thank you Best Regard Punit Gupta

Course content

8 sections • 48 lectures • 4h 38m total length

  • Preview04:47
  • Preview03:14
  • Preview08:07
  • Using Email for Group Updates
    07:54
  • Using Email for Collaboration
    05:54
  • Using Email for Recordkeeping
    05:09
  • Quiz - Section 1
    10 questions

  • Preview03:28
  • Building and Improving Relationships Through Emails
    08:42
  • Using Humor in Business Emails
    04:48
  • Building Credibility In Business Emails
    05:58
  • Modifying Emails to Cope with Cultural Nuances
    06:13
  • Preview06:10
  • Quiz - Section 2
    10 questions

  • Introduction
    03:57
  • Preview05:43
  • Why Should You Focus On Your Greetings
    06:12
  • Writing the Main Content
    05:00
  • Providing Supporting Information
    07:00
  • Using the Right Sign-offs And Signatures
    05:20
  • Quiz - Section 3
    10 questions

  • Preview04:12
  • Preview06:24
  • Writing and Organizing Long Emails
    07:45
  • Proofreading and Editing Your Work
    05:47
  • Common Grammar Mistakes in Business Emails
    07:42
  • Common Punctuation Mistakes
    06:10
  • Tools for Checking Grammar and Punctuation
    05:33
  • Quiz - Section 4
    10 questions

  • Introduction
    03:15
  • When to Use 'To', 'Cc', 'Bcc' and 'Reply All'
    06:01
  • Best Practices for Forwarding Emails
    05:51
  • Email Attachment Etiquettes
    06:45
  • Using Templates for Repetitive Emails
    07:55
  • Quiz - Section 5
    10 questions

  • Introduction
    03:25
  • Getting Colleagues to Respond to Your Emails
    08:16
  • How to Say No via Email
    08:42
  • How to Respond to Confusing Emails
    05:34
  • How to Respond to Rude Emails
    05:34
  • Quiz - Section 6
    10 questions

  • Introduction
    00:46
  • How to Write Introduction Emails
    06:58
  • How to Write Follow-up Emails
    06:58
  • Managing Projects Using Email
    05:26
  • Discussing Meetings and Events via Email
    06:18
  • Praise and Congratulations
    06:00
  • Delivering Good News
    03:54
  • Delivering Bad News
    06:11
  • Vacations, Absences and Sick Leaves
    05:53
  • Reporting Issues and Discussing Solutions
    05:36
  • How to Write Business Apology Emails
    06:53
  • Quiz - Section 7
    10 questions

  • FAQs: How to Address Challenging Situations at Work
    05:49
  • Email Communication During COVID-19
    03:30
  • Quiz - Section 8
    10 questions

Instructor

Viktoriya Maya
Udemy Instructor
Viktoriya Maya
  • 4.3 Instructor Rating
  • 322 Reviews
  • 16,034 Students
  • 2 Courses

Hi, I'm Viktoriya.

Thank you for checking out my course.

I work as the Director of Marketing at Corporate Finance Institute, a leading global provider of online finance education. I am in charge of managing both the marketing and customer service departments to ensure the organization offers top notch education and student support.

By serving over half a million of customers and managing a busy team of customer support professionals, I gained hands-on experience and valuable skills that helped me succeed in my role and grow my career.

Prior to this role, I worked in academic affairs, teaching, and student advising at some of Canada's top universities and private institutions.


Key Highlights

- Manage marketing and customer service departments at a leading global institution, serving over 500,000 finance and investment professionals

- Taught international students at private and public institutions offering applied degree programs, career and trades training, preparatory programs, and continuing education.

- Planned and coordinated all student affairs activities related to admissions, examinations, graduation, program change for 500+ students at McGill University.

- Managed the didactic team and academic program at a private English school in Italy.

- Advised and guided students in academic / university policies and procedures to ensure they were on track to meet their degree objectives and achieve academic success.

- Recruited, coordinated, and trained volunteers for a large scale Federal Government Career Expo and Conference at the University of Victoria

- Worked closely with student advisors, teaching staff, departments, faculties, and governmental officials to determine academic priorities for students and their resource needs


With this multifaceted background, my goal is to share my passion for lifelong learning with my students and help them achieve maximum potential in their professional lives.

I hope my course brings you value, inspires to take your customer service to new levels, and make a difference in people's lives.

Happy learning!




  • Udemy for Business
  • Teach on Udemy
  • Get the app
  • About us
  • Contact us
  • Careers
  • Blog
  • Help and Support
  • Affiliate
  • Terms
  • Privacy policy
  • Cookie settings
  • Sitemap
  • Featured courses
Udemy
© 2021 Udemy, Inc.