Email Etiquette for Administrative Assistants

Take a look at what we'll be discussing in this section. Don't forget to download your PDF that accompanies this section.

Check out this 5-step process to help ensure that your emails get opened, and get the responses you need!

Sometimes you need to reply to an existing email but want to change the Subject Line - but changing it in Gmail and Outlook is not a well-known feature. Let's learn how!

Some emails are urgent. Some aren’t. Some need a response right away. Some don’t need a response until next week. But there’s no way for your recipient to know that when an email comes in - unless it’s right there in the subject line.

"I hope this email finds you well." Polite starter or unnecessary filler? Let's find out!

Take 2 minutes to re-work this (real) email using paragraphs.

People are busy - no one has time to reread your emails and try to deduce your point. Fortunately, there’s an easy acronym to help us present information in a clear way. We’re going to SCRAP it!

We’ve established that most people don't read emails the same way they read books - they're going to skim. So including things like headings, bullet points or numbers are a great way to make your email easier to read.

Using flair like bold, italics, and color, are useful ways to add emphasis to emails. Let learn about how each one plays a unique role in email communication.

As writers, we tend to include a lot of extra information for our readers. That’s a mistake. Shorter sentences are easier to comprehend!

Now that we’ve covered basics, from email subject lines to formatting, we’re going to talk about etiquette. Download the accompanying PDF. Feel free to print it out and keep it by your desk, or follow along as you progress through the content.

Knowing what not to include in an email is just as important as knowing what to include.

Learn the difference between "to," "cc," "bcc," and "reply all."

A quick note about the importance of including details in emails, like time zones.

Forgotten attachments? Files that are too large for inboxes? Here are a few tools to help ensure you're attaching documents correctly.

As the saying goes "10% of conflict is due to a difference of opinion and 90% to tone of voice.” Learn how to turn a negative tone into a positive one, every email.

When you’re struggling with how to end an email, it’s best to consider the context. Let's learn about some of the more popular sign-offs, and some to avoid.

Email is effective, but it’s not without its own shortcomings! Download your PDF to follow along over the next several lectures.

Setting boundaries is a must. Let's learn about a simple formula to help you set clear boundaries every email.

Too many emails erode our ability to do high-quality work. Prioritizing can help us reduce the digital clutter. With that, your email inbox might get a bit simpler. Here are a handful of scripts to help you learn to say "no" and prioritize yourself and your work a little more.

Confusing emails leave you in a lurch. You're not quite sure what the recipient needs or how to even correctly respond. Instead, we'll learn how to properly push back.

Let's look at a few tricks for double-checking speller (especially handy if you don't have software that checks spelling and grammar). We'll also take an in-depth look at Grammarly, a free tool that can check grammar, spelling, tone, and even suggest synonyms - right from your inbox.

An effective OOO message can do so much more than let people know you're on holiday. It can help you build long-lasting work relationships, too.

Learn how to create and manage email templates. Say goodbye to repetitive emails!

Undo Send is, frankly, the best email tool out there today. Catch mistakes and recall your email with this quick trick.

Learn how predictive text can help you maintain your tone in an email, and how you can make this feature even more accurate.

Thank you for your time! Let's wrap up.

Now that you're an email etiquette pro, let's put your skills to good use. In this video, you'll learn 4 methods to track down virtually any email address.