EIQ2 - Partnering for Peak Customer Growth & Success
4.0 (3 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
2,205 students enrolled

EIQ2 - Partnering for Peak Customer Growth & Success

How to Maximize Your Sales With Superior Customer Service
New
4.0 (3 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
2,205 students enrolled
Last updated 7/2020
English
English [Auto]
Current price: $139.99 Original price: $199.99 Discount: 30% off
23 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 2.5 hours on-demand video
  • 2 articles
  • 12 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • How to improve their customer service
  • Emotional Intelligence
Requirements
  • A Strong desire to be exceptional
  • It helps if you have a business or are an employee/manager
Description

Partnering for success deals with the activities that emotionally bridge and facilitate selecting, obtaining, applying and engaging with ideas, services, and products that are perceived to enhance and optimize quality of life. This emphasizes consideration, attitude, engagement, involvement, experiences, and relationships that add value and create abundance.

Empathy and Emotional Intelligence serve as the connecting pieces to support decision making that satisfies wants and desires at high levels.

In this course, you will discover the Fundamentals of Customer service from the Emotional Intelligence perspective.

Uncover:

  • What Customers buy

  • USP as you've never seen it before

  • Magic Moments

  • Empathy as it drives better relationships

  • The 'Know, Like and Trust' principle

  • Superior loyalty

  • And much more...!

Enrol today!

Who this course is for:
  • Small businesses
  • Solopreneurs
  • Freelancers
  • Udemy Instructors
  • Large impersonal organizations
  • Non-Profit Organizations
Course content
Expand all 14 lectures 02:18:24
+ The Customer Experience
10 lectures 01:52:40
Emotional First; Cognitive Next; Synthesis
19:59
Customers Buy Solutions/Results; Stories; Relationships & Experiences
19:36

Unique Selling Proposition & Unique Customer Perspective… One to One (Everybody’s Special)

Unique Selling Proposition & Unique Customer Perspective… One to One
21:13
Magic Moments: Centering Experiences
15:04
Common Connection, Empathy, Resonance & Rapport
04:37
Know, Like & Trust
07:54
Defining Value, Relevance & Quality: What Counts
06:30
Engaged, Involved, Participating, Partnering
02:20
From Trial through Commitment to Loyalty…. Eventually Fans
06:06
+ Wrap Up
3 lectures 01:55
Next Steps
01:29

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If you can not find your Course Completion Certificate, ask Udemy Support. They can help. The link is at the bottom of this page. Congratulations!

Help Your Fellow Students
00:20

Discover the world of EIQ-2 with these life changing courses! Check Resources to Join our Facebook group and see a list of EIQ-2 courses.

[Bonus Lecture]
00:06