EIQ2 - Partnering for Peak Customer Growth & Success
What you'll learn
- How to improve their customer service
- Emotional Intelligence
- Who to Partner With
- Why Customer Service is important
- A Strong desire to be exceptional
- It helps if you have a business or are an employee/manager
Partnering for success deals with the activities that emotionally bridge and facilitate selecting, obtaining, applying and engaging with ideas, services, and products that are perceived to enhance and optimize quality of life. This emphasizes consideration, attitude, engagement, involvement, experiences, and relationships that add value and create abundance.
Empathy and Emotional Intelligence serve as the connecting pieces to support decision making that satisfies wants and desires at high levels.
In this course, you will discover the Fundamentals of Customer service from the Emotional Intelligence perspective.
What Customers buy
USP as you've never seen it before
Empathy as it drives better relationships
The 'Know, Like and Trust' principle
And much more...!
If someone asked me about customer service in the digital age, I would say it is more important than ever. I don't think I'm exaggerating when I say that 83% consumers agree that great customer service will make them lifelong customers.
To answer my question in the title of this article, YES. Customer service is still very important. The answer is simple: we all can go home now.
In all honesty, customer satisfaction and business success are inextricably linked. This is why I am here to discuss whyit is important and how you can give it the love it needs. Who doesn't want happy and loyal customers?
Is Customer Service Still Important? What the Data Says
This is a gentle reminder to stop prioritizing customer service over other areas in your business.
Ninety-five percent of customers rely on customer service to build brand loyalty. What about the other 10%? They might not have had a bad experience enough to make them want the hills.
Perhaps they will let one bad experience go. 76% are unhappy with a business for having two bad experiences. This is why customer service matters so much.
Who this course is for:
- Small businesses
- Udemy Instructors
- Large impersonal organizations
- Non-Profit Organizations
Scott Paton has been podcasting since the spring of 2005. He has executive produced and/or co-hosted over 45 podcasts. An internationally renowned speaker, Scott has presented to audiences from London, England to Sydney, Australia, from Vancouver, BC to New York, NY, from LA to Rwanda. Thousands of entrepreneurs and NGO's have changed their public engagement strategies based on Scott's sharing. We hope you will, too!
Scott has over 500,500 students from 199 countries taking at least one of his 100+ courses.
Scott joined Udemy in 2013. In late 2014, one of his clients inspired him to make a video course on Podcasting. He revisited Udemy and got very excited at the potential. After his course went live, Scott told his clients and many decided to make courses but needed help, so he has become a co-instructor with them, while continuing to support and build his own courses. His co-topics all include areas of life-long learning by Scott, including Stock Option Trading, Alternative Health, EFT, and Relationships.
Research published this year by Harvard and Stanford Business Schools suggests that health problems associated with job-related anxiety account for more deaths each year in the US than Alzheimer’s disease or diabetes. It is likely that the same is true in the UK.
The combination of the Amazon story and the recent study into the impact of work-related stress means that there are important questions that all organisations should ask themselves.
These include: What type of management culture do we foster? What informal conflict management techniques do we offer to foster healthy workplace relationships? What are we doing to enable people at work to enjoy their jobs and thrive, both psychologically and physically?
Scott teaches non-violent communication techniques that help managers live healthier productive lives.
Author of Mind Matters: Applying Emotional Intelligence for Personal & Professional Success & the EIQ-2 Learning Systems... Professor, Coach, Consultant, Counselor... participative, visual, experiential learning through all phases of communication, relationships, influence, positive psychology, emotional intelligence, and sales development; thoroughly integrate comprehensive development from subject matter expertise, psychology and adult development; Certified, Experienced, Result Driven