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Decision Making: Solve Problems with Emotional Intelligence

Name: Decision Making: Solve Problems with Emotional Intelligence
Rating: 4.5 (18233 reviews)

Master Effective Decision Making using Emotional Intelligence | Enhancing Problem Solving and Critical Thinking Skills

Role Play

Created byRobin Hills

Last updated 2/2026

English

What you'll learn

Identify how to make better decisions through critical thinking and creative problem solving.
Recognize and remove barriers to creativity to foster an innovative work environment producing practical solutions.
Discover ways to move beyond familiar ways of thinking and seeing the world, and become open to new ways of listening, leading, responding, and innovating.
Use mindfulness to evaluate all of the attributes of the different options, and make more informed decisions.
Develop and build your emotional intelligence.

Course content

14 sections • 74 lectures • 4h 5m total length

Introduction to the Course2:54
An introduction to the your course on Decision Making.
Being Emotionally Intelligent about this Course on Udemy4:43
This video is critical to watch as it provides valuable insights to help you get the most from this course on the Udemy platform. It also helps address any potential criticisms and negative reactions through the application of emotional intelligence.
To make the course more fun, there are details of a specific practical activity - a competition - that will help you to work towards completing the course. Look for the letters that make up the word UDEMY that are hidden in some of the lectures to win a valuable prize. (No, it's not free access or a discount code for another course!)
Activity Booklet: Reflecting about this Course1:03
Before we start the course, here is a practical activity that encourages you to think about why you are taking the course and what you want to get from it.
How the Course Relates to Emotional Intelligence6:17
Emotional intelligence forms an important part of how we manage ourselves in the world and in our interactions with other people. This course is part of a series of similar courses to give a more in-depth understanding of what emotional intelligence is and how it can be applied.
Overview of your Decision Making Course2:30
This lecture gives an overview of the Decision Making course to give details about the course structure and how this links to the course goals and learning objectives.
Thinking and the 4 Styles of Decision Making1:58
This video covers how decision making styles are influenced by various forms of thinking.
Activity Booklet: Assessing your Decision Making Thinking Style0:27
This interactive questionnaire will help you to determine your decision making thinking style and to give you an indication of your balance of working with of ideas / action / task and people.
Thinking and the Directive Decision Making Style2:51
This video explores the directive decision making style that is useful in resolving issues of low cognitive complexity and requiring a logical approach.
Thinking and the Behavioural Decision Making Style2:17
This video explores the behavioural decision making style that is useful in resolving issues of low cognitive complexity and requiring a creative approach.
Thinking and the Conceptual Decision Making Style2:33
This video explores the conceptual decision making style that is useful in resolving issues of high cognitive complexity and requiring a creative approach.
Thinking and the Analytical Decision Making Style2:31
This video explores the analytical decision making style that is useful in resolving issues of high cognitive complexity and requiring a logical approach.
The Role of Personality and Emotional Intelligence in Decision Making2:33
This video covers the impact that personality has in influencing decision making and how emotional intelligence is involved.
Debunking the Myth about Left Brain / Right Brain Thinking6:48
You've probably heard about left-brain thinking / right brain thinking. This is inherently wrong. It's a myth that has become very popular as being based in science. This video investigates the truth about how both hemispheres work together to gain a deeper understanding of the complexities of human cognition. It's time to put this age-old misconception to rest and embrace a more accurate view of our brain's incredible capabilities.
How Emotions Drive Decision Making3:33
This lesson explains why emotions are a fundamental part of good decision making and how this is linked to your emotional intelligence.
How Nudge Theory Deliberately Influences Irrational Decision-Making5:35
This video investigates the concept from behavioral economics, political theory, and behavioral sciences which can be used to deliberately influence irrational decision-making.
Feedback in Decision Making3:42
Making decisions with emotional intelligence involves being able to justify and explain your decision. This means being able to give (and receive) feedback. Working with feedback is not straightforward and all too often decisions are made without clarification or explanation. This is not a good use of emotional intelligence.

Activity Booklet: Assess your Decision Making0:58
This practical activity will help you to get a better understanding about your abilities to solve problems and make decisions. You can assess you own abilities and then seek some feedback from someone that you trust to get another person's view and perspective. (This helps with your Reality Testing!!)
You are going to be asked to rate your decision making competencies at work. Comparing the scores that you give yourself compared with the scores that someone else gives you will give you some really valuable information that will help you to develop your emotional intelligence skills in this area.
If you are going to get the best out of this course, it is important that you complete this activity!
(I know that it is very easy to ignore this but you will not develop your decision making by just watching the video lectures!)

Reality Testing - Learning Outcomes1:36
The learning outcomes covered by this part of the course on reality testing.
What is Objectivity and What is Subjectivity?1:47
This lecture looks at the differences between being objective and seeing things from a more subjective viewpoint.
The Basic Anatomy of the Brain7:28
This lecture investigates the structure of the brain with a very simple, but practical overview. It looks at where emotions are generated.
The Three Human Brains3:13
Did you know you have three brains? Your head brain, your heart brain, and your gut brain cooperate together with an ever-changing network of neurons. They have obvious different physical functions and they also perform different mental and emotional roles.
Exploring the Sensory Input Channels1:48
You take in information through your sensory inputs. What are these and how effective are they?
Reality - What is Really Happening?3:37
This part of the course explores what we can miss as we go about our daily lives focussed on our own thoughts and problems.
How we Filter Reality7:13
This lecture looks at the way that we filter the billions of bits of data that we are bombarded with in order to make sense of the world.
Understanding Beliefs, Memories and Values2:06
This lesson covers how your beliefs, memories and values affect how you perceive and interpret situations.
Interpretations of Memory4:14
This lesson investigates your memory and demonstrates how it can be easily fooled at times.
More about Memory4:07
This lesson challenges the view that your memory works like a warehouse of files on a computer hard drive.
The Influence of Values and Beliefs on Decisions3:44
This lesson looks at how your values and your beliefs influence the decisions that you make and the decision making process.
Recognising Key Aspects of your Reality4:58
Your every experience is something that you compose inside your head so how can you understand what you are experiencing?
[You may have alternative descriptions of the people illustrated in the optical illusion and wonder why I am not using the more commonly used terms. It is because these terms are offensive within an inclusive society.]
Observations of Behaviour and Reality3:29
This lecture covers things that you should watch out for when considering other people and their behaviour. It also explores how your decisions can be influenced.
Reality Testing - Review2:10
This video reviews of this part of the course and introduces the accompanying exercise.
Reality Testing Quiz

Activity Booklet: What is your Reality?0:41
This practical activity asks you to consider subjects or things that may be very popular or of interest to a lot of people but you have very little interest in them. This will give you some interesting insights into your reality.
If you are going to get the best out of this course, it is important that you complete this exercise!
(I know that it is very easy to ignore this but you will not develop your understanding of what affects your reality from just watching the video lectures!)

Problem Solving - Learning Outcomes1:28
The learning outcomes for this part of the course exploring problem solving.
Exploring The Two Types of Problems2:24
A look at the two types of problem that you encounter at work.
How Adaptability, Risk and Innovation are Involved in Problem Solving4:33
A look at innovation and the role of risk and how adapting an idea is often as innovative as creating something brand new from nothing.
How to Work with Creativity2:54
This lecture looks at how to stimulate creativity. It also explores the behaviours that get in the way and which can destroy creativity.
How Intuition is Involved in Problem Solving5:04
This lecture considers the role of intuition in problem solving.
The 6 Steps to Solving Problems2:24
This lecture looks at the six basic steps involved when working with and solving problems.
The SCAMPER Technique of Problem Solving Explained10:41
SCAMPER is a really useful (and fun) technique that helps with creativity.
This lecture explores in detail at how you can work with SCAMPER with examples of when it has been useful.
Some Considerations To Successfully Work With SCAMPER1:49
Some hints and tips that may be of interest and of use when you are using SCAMPER as a tool to improve your creativity.
The Influence of Emotions in Making Decisions3:33
This lecture looks at the role that emotions play in making good decisions. Part of this lecture may come as a surprise!
Problem Solving - Review1:57
A review of this section on problem solving with a brief look at the practical activity that accompanies this module.
Problem Solving Quiz

Activity Booklet: Problem Solving using the SCAMPER Technique0:43
This practical activity gets you to consider one of the problems or situations that you are currently facing that you can apply the SCAMPER technique to. This will help you to gain some experience with the techniques and get some ideas through its application.
If you are going to get the best out of this course, it is important that you complete this exercise!
(I know that it is very easy to ignore this but you will not develop your understanding of the application of SCAMPER from just watching the video lectures!)

Impulse Control - Learning Outcomes1:27
This video introduces the section on impulse control and covers the learning outcomes for this part of the course.
Defining Willpower3:29
What is willpower and how does it relate to temptation, delaying gratification and controlling impulses?
Developing your Impulse Control3:56
Impulses are controlled by the amygdala in the limbic part of the brain. They play an important role in controlling emotions.
This lecture covers ways that you can develop and improve your impulse control.
Tips to Develop your Impulse Control around Technology5:32
Technology is an important part of everyone's life these days BUT most people have very low willpower and impulse control when it comes to organising their lives around technology. This lecture explores some areas where you can improve your impulse control based the the way that you engage with technology.
How your Amygdala can be Hijacked and how this Impacts Upon Decision Making4:00
This lecture investigate when the amygdala are hijacked and how this impacts upon making decisions.
Ways to Work with your Impulse Control3:09
You can control impulses or they will control you!

This lecture looks at how you can work to develop the way that you can control your impulses.
Impulse Control - Review2:10
This lecture reviews the module on impulse control and looks at the impulse control practical activity.

Activity Booklet: Impulses and Gratification at Work0:37
This practical activity gets you to consider the ability of people in your organisation to control impulses and delay gratification.
If you are going to get the best out of this course, it is important that you complete this exercise!
(I know that it is very easy to ignore this but you will not develop your understanding of how people work with their impulses and gratification from just watching the video lectures!)

Mindful Decision Making - Learning Outcomes1:39
This lecture introduces the topic of mindfulness and how it can be applied to problem solving and decision making.
What is Mindfulness?4:49
This lecture investigates what mindfulness is and what it is not.
Coming to your Senses2:36
How to use your senses to develop your awareness using mindfulness.
What Mindfulness at Work Means4:32
A look at the benefits of practising mindfulness at work and as a leader.
The Neuroscience of Mindfulness9:20
This lecture explores the science behind the practice of mindfulness. Once again, the amygdala are important and the lecture investigates how controlling emotion through the amygdala can occur with mindfulness practice.
Practising Mindfulness4:11
How to practise mindfulness in meaningful ways to enhance your problem solving and decision making.
An Exercise in Mindfulness - Cognitive Defusion7:15
Listen to this visualisation exercise to help you to get rid of your unwanted, unhelpful and distracting thoughts.
Mindful Decision Making - Review1:39
A review of this module of the course and an overview of the mindfulness practical activity.
Mindfulness Module Notes23:00
Download a full, comprehensive summary of the mindfulness section of the course.
The module notes contain some additional sections that are not featured in the video-based lectures.

Requirements

You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.
An interest in how to use your emotions and manage impulses to effectively solve problems and make optimal choices.
A keenness to learn more about innovation, creativity and mindfulness as techniques to use in problem solving and making decisions.
You should have a willingness to complete the practical activities to grow and develop your decision making and your emotional intelligence skills.

Description

How effective are you at processing information from your environment and using emotion to drive your decision making?

How rational and objective are you in problem solving and decision making?

From the decision to rise in the morning to the decision go to close your eyes and go to sleep at night, you are constantly solving problems and making decisions. Throughout each day you are confronted with a variety of problems and decisions that require a rational, thoughtful response underpinned with good emotional awareness.

This course is about proactively working towards solutions that help you to make timely decisions as you solve work problems to bring value to your company and your customers. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

Good decision making means that you can grasp problems and mindfully devise effective solutions. It means that you can deal realistically with situations as they arise and manage emotions and impulses that may disrupt effective decision making.

Both creativity and mindfulness form a basic part of solving problems along with intuition. Intuition is a decision making process that is often overlooked in business. Applied in a mindful way, and used well, it can add richness and speed to developing realistic solutions to problems. Critical thinking to work in an emotionally intelligent manner forms a major component of the skills of decision making to overcome unconscious bias. This is covered in detail within the course.

The course is based around the Decision Making component of Reuven Bar-On's comprehensive assessment of emotional intelligence. You do not need any knowledge of this model or about emotional intelligence to take the course. (It is important for me to stress that I have no commercial affiliation with Reuven Bar-on and the EQ-i 2.0 assessment.)

This course is a standalone course for anyone interested in understanding how to solve problems and make good quality decisions more effectively. It forms part of a comprehensive course that explores emotional intelligence in more depth.

The course covers the ways to stimulate creativity and looks in detail at the fashionable business technique of mindfulness. Within this course, mindfulness is applied to decision making.

You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.

The course is made up of a series of lectures and contains course notes. There are a series of interactive practical activities that involve some interaction with other people and some reflection.

The course material makes up a one to two day workshop so is equivalent to 8 -12 hour's training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.

By completing this course, you will be able to

Identify how to make better decisions through critical thinking and creative problem solving
Recognise and remove barriers to creativity to foster an innovative work environment producing practical solutions
Discover ways to move beyond familiar ways of thinking and seeing the world
Investigate new ways of listening, leading, responding, and innovating
Use mindfulness to evaluate all attributes of the different options available and make more informed decisions

PLEASE NOTE - This course is NOT for you if you are not prepared to work through the practical activities that make up a fundamental part of the course. Your decision making cannot be developed just by watching the video lectures. It requires you to do some reflective thinking, to get some feedback and to discuss your development with others. I'm afraid that you won't get the best from the course unless you are prepared to do this.

There are EIGHT practical activities included within the course that are designed to help you to develop your decision making capabilities. These are

Reflecting about the Emotional Intelligence Course
Assess your Decision Making
Understanding your Reality
Problem Solving with SCAMPER
Impulses and Gratification
Mindfulness: What Affects your Energy?
An Exercise in Critical Thinking
Learning Review

For example, by completing the practical activity "Problem Solving with SCAMPER" you will enable to come up with new ideas when you're trying to develop or improve a product or service.

This course is being continually refined and updated to ensure it remains current and relevant.

The course contains a series of Lightbulb Moments resource cards, which have been created to provide you with handy reminders of key points around topics covered within the course.

All PDFs can be completed online and are Section 508 / ADA Accessibility compliant.

All videos are High Definition recorded in 1080p.

All videos have grammatically correct English captions.

Latest update - February 2026

Who this course is for:

This course will support the development of your emotional intelligence by helping you to make better quality decisions. It will be of interest to anyone who is looking to develop their problem solving and decision making skills. It will help you to understand your reality and how it differs from others, how your emotions can influence your impulses, and how you can use mindfulness and creativity to drive your decisions and solve problems.
This course will NOT give you quick fixes or answers to your problems but help you in developing your capability to do this for yourself.

Decision Making: Solve Problems with Emotional Intelligence

What you'll learn

Explore related topics

Course content

Introduction to Decision Making: Solve Problems with Emotional Intelligence16 lectures • 52min

Practical Activity - Making Decisions with Emotional Intelligence1 lecture • 1min

The Emotional Intelligence Decision Making Component - Reality Testing14 lectures • 52min

Strengthening Reality Testing and Reducing Assumptions in Decision Making1 lecture0

Practical Activity: Reality Testing1 lecture • 1min

The Emotional Intelligence Decision Making Component - Problem Solving10 lectures • 37min

Practical Activity: Problem Solving with SCAMPER1 lecture • 1min

The Emotional Intelligence Decision Making Component - Impulse Control7 lectures • 24min

Practical Activity: Impulse Control1 lecture • 1min

A Further Emotional Intelligence Component of Decision Making - Mindfulness9 lectures • 59min

Requirements

Description

Who this course is for: