Effective Interviewing Skills

Interviews are a critical, multi-purpose tool in professional life, serving as an important means of gathering accurate information, establishing key facts, and ensuring professionals are well-prepared to make informed, high-stakes decisions. This comprehensive course, presented by Dr. Neil Thompson, an expert in human relations and wellbeing with many years of experience training professionals in communication skills, is structured into four distinct parts to cover the full spectrum of interviewing scenarios.

Common Elements: This foundational module explores the universal principles of good practice that apply to any form of interviewing, establishing the ethical and procedural bedrock.

Recruitment Interviewing: The focus here is on the specific challenges of selection, ensuring you are equipped to accurately assess candidates and choose the best person for the job.

Investigative Interviewing: This part examines the complexities of interviews related to complaints, disciplinary matters, or grievances, offering a crucial opportunity to reflect on the process of fact-finding and evidence gathering.

Therapeutic Interviewing: This final section is geared toward support and assistance (common in health and care settings), focusing on interviewing techniques designed to provide help and achieve positive outcomes.

Dr. Thompson draws on his extensive experience to provide a solid foundation of understanding that will enable you to develop your knowledge, skills, and confidence across these various forms of interviewing. If your work involves the strategic art of questioning, this course will provide the guidance necessary to achieve the best possible results.