
Develops practical skills for effective communication across channels—from listening, questioning, and face-to-face to telephone, written, and social media—addressing barriers, assertiveness, and best practices to boost success and relationships.
Understand your communication style and position yourself in relation to others to improve outcomes. Differentiate persuasion from influence, build trust and reputation by backing claims with facts.
The wheel of communication shows how understanding, affection, and respect grow through dialogue, driving deeper relationships and more confident interactions shaped by your self-image.
Identify and challenge preconceptions and stereotypes to prevent prejudice, and build self-awareness of nonverbal signals, using a confident leadership voice and four steps to reframe assumptions.
Explore how open and closed questions power relationships and sales, using a funnel approach that starts with open questions to uncover needs and ends with a decisive, mutually beneficial outcome.
Identify the five levels of listening, from distracted to active listening, and apply reflective and mirroring techniques to improve communication and relationships.
Master active listening by combining eye contact, non-verbal cues, verbal clues, and clarifying questions to strengthen engagement and rapport while summarizing and reflecting to confirm understanding.
Master your communication by aligning body language, eye contact, and tone to convey confidence, warmth, and credibility, while choosing precise words and appropriate appearance across cultural spaces.
Refine your telephone communication by improving diction, enunciation, intonation, and pitch to convey clarity and tone. Use practical tips for starting calls, staying understood, and leaving a positive impression.
Handle challenging telephone calls by staying calm, giving your name early, defusing emotional calls, ending rude conversations, and calling back if the line isn't clear.
Write with deliberate word choice to influence how your message is received, shaping mood, opinions, and outlook. Craft and recraft your text; remember there’s no second chance after sending.
Master concise writing with classic three-part and front-loaded structures, tailoring reports, articles, letters, and emails to your audience while prioritizing clarity, credibility, and audience-focused objectives.
Create a standout, brand-aligned profile with a compelling profile picture and cover photo; tailor text, images, and videos to your audience, using concise headlines, hashtags, and positive engagement.
Develop assertive communication by blending concise wording, I statements, and confident body language to show mutual respect and improve outcomes; explore when intimidation might help and its risks.
Learn how choosing the right location—your site, their site, a neutral room, or online—affects outcomes, mood, and engagement, and how timing and environment shape communication and decision making.
Practice five best principles for effective communication: show appreciation, stay positive, manage boundaries, avoid gossip, and collaborate to strengthen relationships and results.
Improve your communication by mastering listening, questioning, and voice control across face-to-face, telephone, and written contexts. Apply assertiveness, manage barriers and conflict, and refine your style for stronger relationships.
NOTE: Our Effective Communication Skills Master Class course has just been upgraded for 2024, with a new structure, fresh content and new videos, an upgraded workbook, and End of Module tests so you can monitor your progress. And it's still aggressively priced at Udemy's lowest tier so you're not paying a premium for top training!
Do you feel that people sometimes don't "get" your message?
Don’t you agree that better communication skills will improve everyone’s lives?
This course shows you what drives effective communication: what's important for the many different ways in which we interact – whether face-to face, phone, written or digital.
And whether in business, at home or with friends.
You get a workbook with an Action Plan (downloadable from the short “General Introduction” module at the start of each course). This enables you to take your own notes, then revisit and review your progress in a structured framework that's proven to work.
And we don’t waffle! No-one wants to sit through hours of over-explaining before they get the knowledge they need? What's the point of a long course if it rambles?
So we make sure that everything is covered in easy-to-follow video lessons, and we get to the point so you make the best use of your time.
The course teaches you:
· How Communication Works – Learn the basics, the rules and look at your own style.
· How to be an Effective Communicator – Review your self-image, your opinions, objectives and preconceptions.
· Questioning and Listening Skills – Look at verbal skills, how to ask questions and listen, and how to use active listening.
· Face-to-Face Communication – See what you need to do, by being positive, creating good impressions and following our rules for success.
· Telephone Communication – What’s good and bad about the phone, how to get the most from it, and how to overcome challenges.
· Written Communication & Social Media Basics – Learn how to use a concise, simple, three-stage structure, and how to set up an effective social media profile.
· Overcoming Communication Problems – See how to deal with barriers, with conflict and opposition, and deliver difficult messages.
· Getting Better Outcomes – Learn about assertive communication, where and when to communicate, and follow best practices to get what you need.
Upon completion (and with a little practice…) you'll be able to give and receive communications in a way that improves the clarity and effectiveness of the way you deal with people.
Course Reviews from Udemy Customers
There's nothing like customer reviews to see what other people think!
So here are a few, all from Udemy customers:
"A really good start for self assessment on personal communication skills and where to start to improve." Sergiu U
"Awesome! It is an easy to understand informational course. Thank you!" Joshua L
"It was a great course, informative and concise." Victor E
"This was a great course. It was very well-structured and informative." Aubri R
"The course was really helpful to me, my communication skill has greatly improved thank you " Benji=amin R
"It was really refreshing course and add some tricks to deal with coworkers." Adel H
"Interesting insights to communication skills" Mariam G
"Very clear and to the point." Cherise
"I find the lessons authentic and practical" Paul M
"The course was insightful and I refreshed my memory with a few things" LSD U
"Good course. Well packaged. Thank you." Rosemary N
"Easy to listen to while on the go. Simple language and easy to understand and follow" Jamel B
"it was very useful, and concise" Zahra E
"it is an excellent course and very informative" Dhuvrik K
"loved it" Shishil R
"wonderful Course and very informative." Hussain R
"I’ve had a swell experience and I have learnt a lot too. Thank you." Adeoluwa O
"Best course love it thanks" James A
"This is best course i have ever seen on communication" Raja
"What a amazing course on communication" Khustar
"The course is very helpful in my work." Ansh S
"The course if very thorough and covers a lot topics that I was not expecting. The content is very well rounded & very well presented. It is definitely useful in day-to-day interactions." Shubham J
"Tips being given are necessary and beneficial. I hope to be an immeasurably better communicator after this course!" Caga K
"Thank you so much. This business communications course has helped me to improve my communication skills. It is well prepared and covers all business situation one may face in a workplace. You have left a lasting impression on me. I will recommend this course to others!" Zoe
"Amazing!!! Above my expectation! All credits to the teacher who helps me master communication skills. Thanks!" Colton
"Amazing program, I've learned so much in such a small amount of time." Daisy
"This is a great course for me as I am trying to improve my communication skills on a personal relationship level as well as in my profession." Denny S
"It was an amazing experience and there was lot of room for learning new concept. I appreciate all the coaching staff for their above expectation work that they have put in and explained the concepts very well. Thanks" Girish G
As you can see, this course is genuinely much more than just a talk-through video.
We don’t think you’ll find better value, so why not enroll with us now?