Effective Communication in Credit and Collections
What you'll learn
- Identify better ways of communicating with customers, and with the sales department.
- Identify new tools and methods for engaging with customers to quickly collect delinquent debts.
- Explore how to improve communications between the credit department and senior management.
- Explore how to learn ways in which emails can and should be used--- and the ways that emails should not be used in credit and collections.
Requirements
- No advanced preparation or prerequisites are required for this course.
- Some experience in collections is helpful.
Description
In this course, we examine and explore the ways in which the credit and collections team communicates with customers, with salespeople, with senior management and with co-workers in other departments. We examine communication strategies in general as well as:
- Effective debt collection strategies
- More successful ways to interact with salespeople
- How to manage disagreements with your customers
- How emails can and should be used, and recognize the ways that emails should not be used in credit and collections.
- Effective and ineffective use of emails in credit and collections
If you would like Continuing Education Credit (e.g. CPE, CE, CPD, etc.) for this course, it is available if you take this course on the Illumeo dot com platform under course title: Effective Communication in Credit and Collections: What You Don’t Know Can Hurt You!. Illumeo is certified to provide CPE in over two dozen different professional certifications covering finance, accounting, treasury, internal audit, HR, and more. However, in order to receive CPE credit the courses must be taken on an ‘approved-by-the-governing-body’ CPE platform, and for over two dozen corporate professional certifications, that is the Illumeo platform. Go to Illumeo dot com to learn more.
Who this course is for:
- Anyone interested in accounting , finance, bookkeeping or related fields.
Course content
- Preview02:40
- Preview05:38
- Preview09:38
- 08:22Discussing Payment Proposals
- 07:10How to Communicate with Angry Customers
- 10:21How to Communicate with Your Manager
Instructors
![Illumeo Learning](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.1 Instructor Rating
- 18,192 Reviews
- 53,696 Students
- 250 Courses
Illumeo, incorporated in 2009, is revolutionizing the hide-bound world of corporate learning. Illumeo works with corporate professionals and organizations of all sizes to build the skills and capabilities that help everyone be an expert at their job.
Based in Silicon Valley, CA, Illumeo serves thousands of corporations and corporate professionals across Finance, Accounting, Human Resources, Sales and Marketing. The platform offers assessments, industry-benchmarked competency analyses, hundreds of expert-developed courses, collaborative tools, and the ability for companies to self-publish internal courses that promote institutional knowledge retention and dissemination.
Illumeo is the place for expertise management and we are dedicated to the proposition that everyone can be an expert at their job.
- 4.3 Instructor Rating
- 34 Reviews
- 75 Students
- 1 Course
Many time Credit Manager for both private and public companies including several Fortune 500 companies. Expertise in credit, collection, negotiations, bankruptcy, use of security and collateral, and letters of credit. Provides consulting services to creditor companies. Publisher of the Encyclopedia of Credit (online). 2014 Credit Manager of the Year. 2011 Instructor of the Year for the Credit Management Association. Credit Certifications: CCP; CBF; CPC.