Effective communication in the care setting
3.8 (2 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
130 students enrolled

Effective communication in the care setting

Professional communication in healthcare is invaluble this is a supplementary course to in house training for caregivers
3.8 (2 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
130 students enrolled
Created by Deborah Casey
Last updated 9/2016
Price: $19.99
30-Day Money-Back Guarantee
This course includes
  • 1.5 hours on-demand video
  • 1 article
  • 7 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
Training 5 or more people?

Get your team access to 4,000+ top Udemy courses anytime, anywhere.

Try Udemy for Business
What you'll learn
  • Students will learn, understand and gain insight to Communication in the care setting.
  • Students will appreciate some UK legislation around confidentiality.
  • Students will become aware of reporting breaches of communication and confidentiality.
  • General lilteracy skills, time and willingness to complete a journal and create a personal plan to progress and develop.

Welcome to this course in Communication in Care... Please forgive the poor video and sound but this is a goodwill course to help all careworkers in the UK, and the world should they wish to view, to supplement the in-house training provided by healthcare organisations. This is a simple and easy to watch video course that anyone who is a care giver can enjoy.

Often the in-house training is rushed, there are no supplementary manuals, journalling is not even detailed and encouraged and because of this I believe the training given is inadequate and that is why this is here.  This course can be taken in your own time but could be completed within a week or two.

Throughout the course I share anecodes, without breaching confidentiality.  I encourage interaction, jounalling and thoughtful questionning to aid you to dig deeper into your experience of being a care giver.  This will support you to value your skills in your job - as care givers.

This course is a 6 part course, you receive a manual and a journal to record your insights, awareness and understading of this subject and in which you can write down any experiences you have.  

I invite and encourage anyone with care giving responsibilities to take this course; even those of you who work in administration or other feilds will benefit from this course too.

Here you will learn about effective communication; including confidentiality, breaches of confidentiality and what to do.  You will learn about barriers to communication and how to address these.  You will learn about safeguarding and confidentiality and some of the UK legal stuff.  

This is a participatory course in which you can post comments and share anecdotes - always though remembering the priviledge of your status and the trust placed upon you.  I am delighted and happy that Udemy have provided this platform to share this information - enjoy the process.

Who this course is for:
  • Anyone who wants to learn mandatory training for health care provision.
  • Anyone who is interested in health care services in the UK.
Course content
Expand all 15 lectures 01:43:05
+ Communication in health care - supporting the care giver.
2 lectures 09:09

With over 13 years of health care experience, as both a care worker, support worker and nurse, and prior to that care giving to my children, my mother and my siblings my whole life has been about looking after others.  A very tragic matter arose last year and this led me to experience shock and trauma.  Subsequently my journey to recovering 'self' included accessing mandatory training which I now share with you particularly the elements of effective communication in care.  I do hope you enjoy this course and encourage you to share your ideas, thoughts - I invite feedback.

Preview 02:19

Here I detail the outline of the course; aims what is covered in this course. We look into what is communication, how people communicate, confidentiality, common law, barriers to communication and much more.

Course details and overview
+ Why we communicate and the effects of good and bad communication
2 lectures 09:14

We are social creatures and as such we communicate with each other. 
Usually communication is around a need.  In this segment we look at the
various reasons why we communicate, and the cycle of communication as
well as good/bad communication.  We look at protecting confidentiality,
professionalism through communication and confrontation; when to raise
and report concerns.  We look at barriers to communication and how to
overcome these. Your feedback is welcome as this will support
improvement of what I offer here.  Your journaling is vital as this will
raise your insight, understanding and awareness of your role and
responsibilities in the care setting.

Why we communicate and the effects of good and bad communication

I can not express more deeply the benefits of journalling.  I have been encouraged to journal in the past and didn't.  This led to lost fragments of valuable insights, understandings and awareness.  Please download and print off your journal and consider the questions posed with each segment.  You will begin to value your own contributions to the communications you make in a deeper more meaningful way.  This will elevate your confidence, self-esteem and self-value as part of a care team.

Your Journalling experience.
+ Protecting confidentiality and professionalism through good communication
2 lectures 14:24

Within health care systems we hear about being 'professional'. Here we look at what professionalis is.  We look also at the notion of confidentiality; under common law in the UK and under the safeguarding of vulnerable adults/children information is protected.  Here we look at professional relationships and protecting information of vulnerable people.

professionalism and confidentiality

Excuse the dodgy hairstyle!  This was a quick shot as I had only a few minutes to record... So here we look at breaching confidentiality and the consequences we can face. Should we breach confidentiality we can face some big consequences. The best thing to do is to 'keep mum' about your work.  In the workplace there is a need to share information but this does not need sharing outside the workplace.  Here we look at one potential outcome for breaching confidentiality.  We also look at what to do if you suspect or are concerned about possible safeguarding issues.

Consequences for breaching confidentiality
+ Barriers to communications and how to overcome them
2 lectures 09:50

In this section we look at the barriers that arise in communications; what these barriers are and what we can do to reduce and remove barriers so that clear communication is made.

Good and effective communication skills have been discussed and detailed in the Journal of the Academy of Medical Sciences of Bosnia and Herzegovina, by Lambrini Kourkourta and Ioanna Papathanasiou who identify and emphasise 3 key skill areas in communication.

"Nonverbal Communication

An “ongoing process … characterized by facial expressions, gestures, posture and physical barriers such as distance from the interlocutor,” nonverbal communication must agree with verbal communication. In stressful moments, Kourkouta and Papathanasiou note, changes in these two communication types can be difficult to assess.


An important part of communication, listening is a “responsible nursing practice and requires concentration of attention and mobilization of all the senses for the perception of verbal and nonverbal messages emitted by the patient.” By listening, nurses can be attentive to the needs of the patient and integrate care according to the patient’s evolving needs.

Personal Relationships

Marked by kindness, compassion and care, nurses can develop good personal relationships with the ability to “ask questions with kindness and provide information that does not scare, that demonstrates interest, creates feelings of acceptance, trust and a harmonious relationship, especially in modern multicultural society.” This relationship is connected to not only the transmission of information, but also the mental and emotional dynamics found in communication.

Further skills can promote effective communication practices in nurses. Bramhall points out that asking open questions, clarification and screening questions can help keep the focus on the patient. For information giving, providing small amounts of information at a time, checking what information the person knows already and pausing before continuing can help. And for listening, summarizing, paraphrasing, empathizing and making educated guesses can demonstrate that the nurse is listening and able to communicate effectively to patients and other health care professionals." (http://online.seu.edu/effective-communication-in-nursing)

Skillful communication and practices.

Here we are posed some questions to ponder for our journalling experience.  It is always worthwhile to keep a journal as this can help with your professional practice and for personal development.

Preview 00:36
+ Best practices in communication in care...
1 lecture 11:23

SCARF how to document/report/communicate effectively.  Best Practice is a notion that is often discussed and often misunderstood and is open to interpretation.  Best practices in communication offers some examples of how written communicationabout a person can be used and viewed within the courts, and by other professionals.  Respectful, dignified and applying SCARF is the way.

The best practices to adopt
+ The best practices to adopt - part b
1 lecture 03:26

Hi my dear friends.  This part of the course follows lecture 9 above.  It was an oversigh... well I suppose really I became so excited about creating this course to support your learning and growth!

Preview 03:26
+ Examples of effective and ineffective communication
1 lecture 05:07

Students are now encouraged to observe for examples of what is good, clear communication and examples of poor, unclear communication; this can be in the form of a letter, a telephone call/answering machine, a sign or notice.  The student may even become aware of good and poor communication within these videos!  Students are encouraged to consider these and what may impact the persons communication.

Preview 05:07
+ The person with Dementia and communication
1 lecture 10:04

Dementia is a distressing diagnosis for the person and their family members.  As times passes their is a loss of abiity to conduct everyday activities, eventually the deterioration leads to an apparent loss of the 'person'  The communication skills of the person with Dementia deteriorates too yet still there are ways to engage and communicate with a person experiencing Dementia. Here students will discover some methods to approaching people with Dementiato support them in kindly and compassionate care.

Dementia, communication problems and how we can help
+ Confidence, assertiveness = self-esteem.
2 lectures 26:51

Effective communication requires a solid foundation of confidence, assertiveness, and a solid sense of self-esteem.  In this part 1 video I share my thoughts, feelings and beliefs... there is no verbal dialogue; text and music says it all!

CAS part 1... Relax your way into cas

This is the second part of confidence, assertiveness and self-esteem.  Again no spoken dialogue but text and music... I encouage a deeper, inner listening...

part 2 of CAS
+ Conclusion
1 lecture 03:36

Here we review effective communication; I encourage students to share their thoughts, and views in the community forum... and of course students who have purchased the course and completed will receive a link to their free bonus video!

Success and achievement