The Dynamics 365 Customer Service course focuses on Demonstrations and covers key topics.

It's also an Excellent Resource for MB-230 exam preparation.

Customer Service one of widely adopted Module of Dynamics 365 Customer Engagement (CE) / CRM.

This Course Includes

• Setting of environment

• Importing Data

• Customer Management.

• Case Management

• Service-level agreements (SLA)

• Entitlements for Service terms

• knowledge base Management

• Copilot Studio Integration

• AI & Copilot Features

• Dashboards & Reports

• Model Driven Power Apps

This Course is suitable for End users , Power Users , Functional Consultant , Technical Consultants and Also for Admins.

This course is also suitable for Dynamics 365 Contact Center users, since many features are shared between both products.

I have also included Some of Demonstrations for Sales Hub App so that you also get an Idea for Microsoft Dynamics 365 Sales  and it compares with Dynamics 365 Customer Service.

After doing this course you will be fully confident to use Microsoft Dynamics 365 Customer Service to its full potential.

This Course will Also help you to clear you Exam MB-230 easily .

Since Microsoft regularly updates its products, I plan to update this basic course monthly by adding added content.

I will be happy to help you further based on your queries, feel free to reach me on Neeraj@bizzinnovate.com

Wish you all the Best