Microsoft Dynamics 365 CRM Complete Fundamentals(2025)

This course is basic introduction of Microsoft Dynamics 365 CRM(customer relationship management). You will learn all the modules introduction Sales,Marketing,Customer Service , Microsoft Dynamics 365 Finance & Operations .

You will Learn :

Microsoft Dynamics 365 CRM Sales Introduction

1. Why Microsoft Dynamics CRM -Introduction

2. Microsoft Dynamics 365 CRM sales introduction

3. Microsoft Dynamics CRM Sales Lifecycle

4. Microsoft Dynamics 365 CRM  Navigation

Microsoft Dynamics 365 CRM Marketing Introduction

1. Microsoft Dynamics 365 CRM Marketing introduction

2. Microsoft Dynamics CRM Sales Lifecycle and Navigation

3. Core Marketing Modules in Dynamics 365 CRM

4. What is landing pages in Dynamics 365 CRM marketing

Microsoft Dynamics 365 CRM Customer Service Introduction

1. Microsoft Dynamics 365 CRM Customer Service intro

2. Customer Service Lifecycle

3. How to create Cases?

Microsoft Dynamics 365 CRM Project Service Automation Introduction

1. Why Project Service Automation ?

2. Project Service Automation Lifecycle

3. Project Service Automation UI Navigation

Microsoft Dynamics 365 Finance & Operations Introduction

1. What is Dynamics 365 Finance & Operations ?

2. Dynamics 365 Finance & Operations  Navigation

Bonus : Introduction of Microsoft flows and much more.

This course definitely helps you to learn basic of Microsoft dynamics 365 CRM all modules .

Get complete knowledge on Sales, Marketing, Services, Finance & Operations, and Microsoft Flow.

This course is designed for Dynamics 365 CRM BEGINNERS who want to learn basics.

Learn HIGH demands skill Microsoft Dynamics 365 CRM step by step.

Get basic knowledge on Marketing, Sales, Customer Service, Project Service and Finance, and Operations with flow automation.