Dynamic Communication - The Key to Better Relationships
What you'll learn
- Learn the history and development of behavior profiling for better communication.
- Learn the four traits all people have and how they are defined.
- Practice the process of behavior profiling by observing people's body language, pace of speech, tone of voice and words.
- Discover their own communication style by completing a DISC assessment.
- Practice adapting (mirroring) communication styles for greater understanding, acceptance, and cooperation.
Requirements
- No prerequisites
Description
Questions; do you believe that your communication skills are good? Do you find that there are some people that you just seem to have a communication roadblock? Do you wish to expand your influence by knocking down those roadblocks by improving your communication abilities?
The foundation for success is built on effective communication. In this course you will;
Learn about the history and development of behavior profiling,
Dissect the communication traits that we all share,
Define those behavior traits and how to recognize them,
How to adjust your communication style to match your audience and improve overall understanding, and
Be more successful in your relationships, salesmanship and overall company culture.
"This system allowed me to grow my practice by improving communication, starting at the first phone call and continuing through the case presentation/treatment planning experience." - Dr. Pacheco.
"I truly thought that our congregation was lacking in diversity. DISC exposed how we could appeal to all the different communication styles. We saw a big jump in our membership after adjusting our messages." - Bryan Hardwick
By using this system that has been used for more than 100 years and validated in over 40 countries, you will grow sales, strengthen company culture, and experience overall personal improvement and satisfaction.
Who this course is for:
- Everyone. It is a prerequisite for students taking the "Treatment Planning and Case Acceptance using DISC" module
Instructor
- 4.9 Instructor Rating
- 3 Reviews
- 268 Students
- 4 Courses
Management Executive with extensive experience in all aspects of dental practice management. Expert consultant, executive and leader with the ability to grow revenue and market share, implement standardized processes, engage employees and improve retention.
Communication & Training
• Developed and presented 80+ training workshops to teams ranging from 5 to 75.
• Presented at seminars in the US and Canada to audiences from 25 to 1000+.
• Managed process analysis and systems implementation projects.
• Implemented companywide communication training programs.
Operations
• Designed and implemented operations manuals in multiple companies.
• Designed and executed promotions to increase performance and profitability.
• Trained, observed and coached team members for greater case acceptance and patient care.
Sales & Marketing
• Negotiated the purchase and/or sale of dental practices.
• Created and launched a new insurance sales effort targeting healthcare professionals.
• Developed marketing materials for a wide variety of audiences.
• Implemented and managed referral marketing efforts.
Human Resources
• Designed and implemented employee classification systems, training, testing and certification.
• Developed candidate screening and hiring procedures.
• Administered systems for coaching, development and progressive discipline.
Finance & Accounting
• Knowledge of G/L, A/P, A/R, to financial statement and balance sheet.
• Authored multiple budgets.
• Skilled at audits and reporting.
Experience
Regional Director of Operations (Pacific Northwest) - Heartland Dental and Signature Dental
Owner/Consultant - Dental Business Solutions, a North American Company