Dread-Free Difficult Conversations: Speak Up with Courage
4.5 (89 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
282 students enrolled

Dread-Free Difficult Conversations: Speak Up with Courage

Overcome your discomfort and assertively lead productive, empathetic conversations with win-win outcomes.
4.5 (89 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
282 students enrolled
Created by Andrea Wedell
Last updated 4/2020
English [Auto]
Price: $194.99
30-Day Money-Back Guarantee
This course includes
  • 2 hours on-demand video
  • 13 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Prepare for your difficult conversations
  • Overcome the common fears that keep you from having the conversation
  • Manage anxiety about the conversation before, during, and after
  • Keep your people-pleasing habits in check
  • Make sure your passion and direct style isn't being interpreted as aggressive
  • Integrate assertiveness skills to crisply articulate your message so it's heard
  • Get crystal clear on what you want to say and who you're saying it to
  • Discover frameworks to have hard conversations with a peer, your manager, a report or a friend
  • Handle manipulation and very difficult people
  • Be ready with an example of a hard conversation you plan to have or have had

You know the feeling: you have something difficult you want to say to a colleague or friend. But you’re worried about how they’ll react, figure, “Why rock the boat?,” and talk yourself out of it. You attempt to ignore it, but of course, nothing changes, and you find yourself dwelling on what it is you want to tell them. You want to keep the peace and avoid a conflict, so again, you stay quiet. You try to let it go to avoid an uncomfortable conversation, but that discomfort just stays with you.

My aim in creating this course was to teach you to be able to speak up when it really matters no matter how uncomfortable that idea seems to you now. The benefits of being able to do this far outweigh the discomfort, I promise. You may have trouble speaking up when you disagree, struggle to give difficult feedback to a report, need to shape the way your manager manages you, or figure out how to say “no” to what a stakeholder wants you to do.

Most people shy away from these types of tough conversations, because they don’t have the skills to approach them in a way that makes them feel safe. They may downplay the impact not having the conversation is having on their self-esteem but also the sheer amount of time they spend thinking about the unresolved issue.

I’ve been teaching and coaching people on this subject for over two decades and have worked with my clients on it across industries, jobs levels and cultures. I’d like to give you all of my own hard-earned tools to help you tackle your difficult conversations and develop the muscle that will only grow stronger with practice.

In this course, you will:

  • Learn why having difficult conversations is so important

  • Tame your anxious thinking around speaking up

  • Speak assertively (not passively or aggressively) to get the best outcome from your conversation

  • Prepare your message by understanding the other person’s point of view and finding common ground

  • Tackle those tough conversations, whether with a peer, manager, direct report, or friend

  • Deal with manipulation when passive-aggression is at play

The course is full of practical tips, examples and exercises you can build on one step at a time along with invitations to put what you’re learning into practice, immediately.

There are no prerequisites to taking this course. If the title pulled you in, then this course is for you. Please join me in this course!

Who this course is for:
  • Less experienced managers working in a corporate setting who need guidance on giving difficult feedback to their direct reports
  • Entry to mid-level individual contributors looking to improve the way they assert themselves in the workplace
  • HR or Learning & Development professionals who want frameworks to guide employees on having difficult conversations
Course content
Expand all 30 lectures 01:46:45
+ Manage Your Anxiety
4 lectures 20:48
The Nature of Anxious Thoughts
Common Fears About Difficult Conversations
Exercise: Challenge Your Anxious Thoughts
Exercise: Reframe Your Thinking
+ Assertive Communication
7 lectures 29:52
Default Communication Styles
Passive Communication: Being "Too Nice"
Exercise: Fix Your Passive Language
Exercise: Fix Your Aggressive Language
Communicating Assertively
Exercise: Assert Yourself With No Consequences
+ Preparing Your Message
6 lectures 11:46
Understand Who You're Talking To
Clarify Their Point of View
Look for Common Ground
Keep Judgment at Bay
Exercise: Prepare Your Message
+ The Conversation
6 lectures 20:13
General Guidelines for Difficult Conversations
Exercise: Putting the 5 Steps into Practice
Conversations with a Peer
Conversations with a Manager
Conversations with a Direct Report
Conversations with a Friend
+ Dealing with Manipulation
3 lectures 09:54
Passive-Aggressive Manipulation
Common Manipulation Tactics
Exercise: Identify Manipulation Tactics to Protect Yourself
+ Conclusion
1 lecture 02:35
Charting Your Path Forward