Learn DocOps Fundamental Concepts

This course provides an introduction to DocOps principles and tenets. It is primarily aimed at architects and information managers, but it may also help engineers understand the drivers behind DocOps engineering. In particular, professionals with a background in DevOps, DevSecOps, or Agile will gain insight into how these practices relate to and extend into the realm of DocOps.

While many enterprises optimize the code-to-production path, very few focus on optimizing the idea-to-code journey. Similarly, most organizations lack a comprehensive onboarding process for employees, consultants, and partners—often relying instead on unsupervised, ad hoc “knowledge transfer” events. DocOps addresses these gaps by applying a first-principles approach.

Another common issue is that enterprise documentation is typically created and consumed in silos. Instead of maintaining an enterprise-wide, Wikipedia-style system—characterized by interconnected resources and hyperlinks—information is often isolated in channels, spaces, and folders. DocOps introduces principles and tenets such as minimal secrecy, flat namespace, and connected content to challenge and improve these practices.

Finally, DocOps recognizes that most information within an enterprise exists either in systems of record (CRM, ERP, etc.) or in systems of dialogue (chat, videoconferencing, etc.). As such, content does not need to be manually retyped or reformulated to uphold so-called “good documentation hygiene.” In line with the principle of generative content, DocOps encourages the automatic generation of such content wherever possible.