
The lecture starts with real work: you take one meeting you run this week and go through nine checks that decide whether everyone in the room actually contributes.
This course is built from six disciplines: diversity and inclusion, international culture, emotional intelligence, leadership, facilitation of meetings and conflict management.
The map of the course
A simple dictionary for reading lectures from other fields as leadership behaviour
Three questions to ask after every lecture
A short self-diagnostic that shows which sections to watch first
Download the Inclusive Meeting Check and fill in one line after each lecture.
Where our judgement comes from and how it operates unnoticed
What diversity and inclusion actually mean
The effect on business profitability
Legal requirements and equality of rights
What good training on this subject looks like
Relationships and values as the foundation
Prejudice: where it forms and how it shows up at work
Discrimination and how to name it accurately
Assessing what your organisation actually needs
Designing the session
Setting goals you can check afterwards
How to change perceptions rather than announce conclusions
Role-playing and psychodrama
Video and discussion as instruments
Directions a session can take
Using facilitation to keep the room honest
Assessment models for training
What to measure and what is unmeasurable
Real company cases and what they cost
Deciding whether the programme worked
The method of work
Group dynamics in a mixed room
Models of analysis
What to avoid doing with good intentions
Why understanding culture stops being optional in a global team
The specifics of working in a company with several cultures inside it
How the cultures of the world are divided
The map of cultural differences as a working instrument
High-context and low-context communication
Small talk: where it is required and where it is suspicious
What to do when you are talking to someone from another culture
What actually improves communication
Giving feedback inside an international culture
Understanding feedback you receive from another culture
Radical Candor, and where it reads as an attack
The differences in how negotiation is conducted
Building an argument that works in the other culture
How to disagree effectively
Power distance and what it does to your authority
Types of leadership across cultures
Hierarchical levels and interaction with management
The role of respect
Consensus cultures against authority cultures
Making decisions in a culturally sensitive way
Building trust and relationships first
How to argue properly across a cultural line
The role of emotion and how differently it is read
Managing healthy conflict
What a time planning scale is
Running meetings across time cultures
Attitudes to queuing and waiting
How emotional intelligence develops
Influencing through logic against influencing through emotion
Emotional intelligence and relationships
The ability to resonate, and what a resonant personality looks like
What emotional charging is
How to energise other people
The role of stress
Recovery
How an emotionally engaged person behaves
What low emotional intelligence looks like from outside
Assessing your own level
Self-awareness, positive attitude and social intelligence
Awareness as the starting point
How people actually change
Positive attitude
Moving from a negative to a positive mindset
Whether fear motivates anyone
The power of single-mindedness
Coaching with empathy and building rapport
Elements of the inspirational conversation
The ideal image of yourself
Feedback as the correction mechanism
Cycles of life
The pyramid of life
Analysing the environment you lead in
What outstanding leaders do differently
A shared vision of the future
Group social identity and social groups
The process of change
Choosing which competences to develop
The three development zones
Summing up
What Gallup and Google found about leadership
How leadership relates to emotion
The essence of leadership and why it matters
The kind of leadership Generation Z responds to
A model of leadership styles
A breakdown of each style
Finding the most effective one for the person in front of you
When and how to change style, and elements of holacracy
Motivating someone to take on a task
Keeping motivation alive while the work runs
Giving feedback once it is done
Leadership based on individual talent
This course contains the use of artificial intelligence.
The first sign that you are not leading a diverse team well is that the meetings are quiet and you think it means agreement.
Nobody tells you. That is the whole problem — the feedback you would need in order to fix it is exactly the feedback the situation prevents.
What goes wrong, specifically
Your direct approach reads as aggression to half the team. Your praise reads as insincere to the other half. The people who speak most in meetings are the ones who are culturally comfortable speaking most in meetings, and you have started mistaking that for competence. A conflict has been running for two months in a form you do not recognise as conflict. And the inclusion training you commissioned was well received, changed nothing, and cannot be evaluated because nobody defined what it was supposed to change.
None of this comes from bad intent. It comes from running a diverse team with a management style built for a homogeneous one.
What the course covers
Forty lessons in six parts. Inclusion first, with the business case you can put in front of a sceptical executive, plus bias, discrimination, and how to design and evaluate training that changes behaviour. Then cultural intelligence: the map of cultural differences, high and low context communication, feedback across a culture line, negotiation, power distance, decision making, and the fact that time itself means different things in different places.
The part most courses leave out
Then emotional intelligence, eight lessons of it, because reading a room you did not grow up in starts with reading yourself. Then leadership behaviour: styles matched to people rather than to your preference, motivation, coaching, team development stages, and the difficult conversations including the toxic hire.
Then facilitation, which I consider the most underrated inclusive leadership skill there is. A leader who can run a session where the quiet ones contribute has solved more of this than any policy will. And finally conflict — causes, escalation, prevention, negotiation, mediation.
Who is teaching this
Mike, the number one HR instructor on Udemy. More than 1.6 million course enrolments, over 150,000 professionals trained, PHRi and SHRM-CP certified, HRCI representative in more than 10 countries. I built the people function of the unicorn Preply, a company with employees across dozens of countries, and worked at Wargaming, Alfa-Bank and iDeals. My students come from 185 countries, which has corrected a number of my own assumptions.
What is included
Lifetime access to all course materials
Active instructor support in the Q&A section
Udemy Certificate of Completion
Practical assignments and real business cases
A section with additional courses, tools and resources
A word before you start
This subject attracts two bad reactions: treating it as a compliance obligation, and treating it as a moral test. It is neither. It is a skill set, it is learnable, and the teams that have it make better decisions. Enrol now and start the first lesson today.