DISC is a model of human behaviour that helps you to understand why people do what they do.
The dimensions of Dominance, Influence, Steadiness and Compliance make up the model and interact with other personality factors to describe human behaviour.
This online course has been created to help you apply DISC behavioural principles to working as part of a team or in situations that involve influencing and selling.
By understanding your inherent behavioural style and then learning how to determine and appropriately react to the buying styles of your team members, customers and clients, you will be better able to communicate, motivate, convince and ultimately influence more buying decisions. It will help you to develop more engaging relationships.
Everybody has their own style based around their behavioural preferences. Each person instinctively acts according to their inherent style. Team members will act out their styles in team working. Customers will act out their styles in buying situations. Salespeople will feel more comfortable selling according to their natural style.
Being able to identify the behavioural style of other people will give you valuable insights that you can use to establish rapport, open lines of communication, build trust, motivate and influence. Ways to work with each behavioural style will be explored along with techniques to enhance and improve your interactions leading to better communication.
The course is designed to give you a deep understanding of behavioural styles and goes into detail about
The four behavioural styles of DISC
Each style's strengths and liabilities
Do's and don'ts when interacting with High Dominance
Do's and don'ts when interacting with High Influence
Do's and don'ts when interacting with High Steadiness
Do's and don'ts when interacting with High Compliance
How to assess a person's nonverbal communication
Gaining a greater sensitivity to others around you
This online course will give you some insights BUT developing your influencing skills will take you time and a lot of effort, and even then, you are not going to get it right all the time!!
This course will, also, be of interest to you if you have completed a DISC Behavioural assessment in the past and would like a refresher. You may have discovered your Behavioural Style through a work-based training programme, by completing a questionnaire or through general interest. Your Behavioural Style is a blend of all four styles, but one is usually dominant. It all made sense at the time, but you have forgotten what it all means and how relevant it can be to how you engage with other people.
This course will, also, be of interest to you if you lead or manage a team and are looking at ways to build understanding and develop relationships leading to more rewarding interactions and high performance. It will give you an understanding of the relevance of Behavioural Styles and how they can be put to work.
Provided within the course is a questionnaire, which gives you a good indication of your dominant style(s). This is not a commercially available psychometric. By completing this practical activity, you will gain an understanding of your DISC style to build your self-awareness of your behaviour that will compliment your learning. (A commercially available DISC psychometric at a discounted price is offered to learners taking the course.)
By completing this course, you will be able to
Identify the four behavioural styles of DISC - Dominance, Influence, Steadiness and Compliance
Recognise ways of distinguishing between the behavioural styles and choose the best communication method for each
Explore behavioural styles with a focus on your style and how to work with others with different styles
Determine how the different DISC styles are likely to react to situations
Interpret how the DISC styles react under pressure and when stressed
The course also contains loads of material for you to download and use to with your interactions with others to help with your learning.
The course is being continually refined and updated to ensure it remains current and relevant.
All PDFs are Section 508 / ADA Accessibility compliant.
All videos have grammatically correct English captions.
Latest update - September 2021