
A short video to introduce this course on understanding behaviour based upon the DISC behavioural styles.
This video is critical to watch as it provides valuable insights to help you get the most from this course on the Udemy platform. It also helps address any potential criticisms and negative reactions through the application of emotional intelligence.
Before we start the course, here is a practical activity that encourages you to think about why you are taking the course and what you want to get from it.
This lesson looks at the learning outcomes covered on this course on behavioural styles based around DISC.
What are behavioural styles? This lesson looks at what behavioural styles are and why an understanding of them will help you with your interactions with other people.
Becoming more self-aware and getting insights into their personality can be very challenging for some people. Often they react by getting defensive, apportioning blame and criticising others. This video explores some of the challenges when working with others resistant to developing their self-awareness and their emotional intelligence.
American psychologist and writer William Moulton Marston, in his 1928 book Emotions of Normal People introduced the prototype of the DISC profiling technique: a pair of axes producing a set of four interconnected factors. Marston originally called these four factors Dominance, Inducement, Submission and Compliance, though 'Inducement' and 'Submission' now carry the more meaningful modernised names of Influence and Steadiness.
It was during the 1940's that Marston's profiling technique came to prominence, when it was adopted by the U.S. military to help in recruitment during the Second World War. Over the following decades its simplicity and flexibility meant that it became more and more widely used across the world as a way of understanding behaviour. It is particularly useful in team settings.
Before you continue with any more of this course, please complete this short questionnaire. It is designed to give you some insights around your preferred DISC behavioural style.
This lesson covers how the four behavioural styles of DISC are determined by looking at the ways that people use their assertion and the ways that people express their emotions.
High Dominance has a clear idea of their ambitions and goals, as well as the directness and forcefulness to achieve those goals. It also means that people like this will tend to have a competitive attitude, and they will generally follow their own ideas rather than work cooperatively with others.
This lesson reviews the High Dominance behavioural style with particular reference to the mannerisms and body language that you are likely to see.
There is a summary booklet on the High Dominance behavioural style for you to download, print off and use for reference.
High Influence are enthusiastic and good motivators and are highly creative. People like this desire acceptance and social esteem. They enjoy being recognised for their creativeness, ability to motivate and influence, and especially for their sense of humour when possible. They want to be around others and desire for environments to be positive and even fun, both at work and socially.
This lesson reviews the High Influence behavioural style with particular reference to the mannerisms and body language that you are likely to see.
There is a summary booklet on the High Influence behavioural style for you to download, print off and use for reference.
High Steadiness people show patience, calmness and gentle openness. They are generally amiable and warm-hearted, being sympathetic to others' points of view, and valuing positive interaction with others.
This lesson reviews the High Steadiness behavioural style with particular reference to the mannerisms and body language that you are likely to see.
There is a summary booklet on the High Steadiness behavioural style for you to download, print off and use for reference.
High Compliance people often appear reticent and aloof, as they are reluctant to reveal information about themselves or their ideas unless absolutely necessary. They will tend to use existing structures and rules to accomplish their aims and adhere to rules, authority and logical argument to influence the actions of others.
This lesson reviews the High Compliance behavioural style with particular reference to the mannerisms and body language that you are likely to see.
There is a summary booklet on the High Compliance behavioural style for you to download, print off and use for reference.
DISC works by measuring four fundamental factors in a person's behaviour, and using those four factors to describe their personality.
This lesson looks at how you can adapt your behaviour in more valid and reliable ways. It, also, covers the ideal behaviours for you to demonstrate at work irrespective of your preferred style.
You may have recognised your strongest behavioural style or you may have recognised that you have behavioural preferences with more than one style.
We use all four styles but most of us tend to have preferences for one or two of the styles.
To develop really effective interpersonal relationships we need to adapt our style to work with those of others. Building rapport with people who have a similar style or styles is easier than building rapport with someone who has your least favoured style.
This practical activity will help you to explore your least preferred style.
This lesson covers what happens with the DISC behavioural styles when they are feeling stressed and they come under pressure.
This is a poster giving you an insight into the behaviours that each of the DISC behavioural styles show when they are behaving with low emotional intelligence and when they are behaving with high emotional intelligence.
Each behavioural style has a unique set of priorities and preferences regarding relationships and tasks, and each prefers to work at its own pace. These can lead to tension.
In conflict, High Dominance will become autocratic. This lesson looks at why and how to work with this style in conflict.
In conflict, High Influence will attack. This lesson looks at why and how to work with this style in conflict.
In conflict, High Steadiness will acquiesce (give in). This lesson looks at why and how to work with this style in conflict.
In conflict, High Compliance will avoid. This lesson looks at why and how to work with this style in conflict.
This lesson looks at how my attitude and behaviour influences your attitude and behaviour and the cycle of behaviour that follows. It also looks at communication.
This lesson explores the how your natural DISC preferences work in emotional intelligence and how the behaviours can cause problems if you are unable to adapt to changing circumstances.
This lesson explores how the behaviours associated with each DISC style relate to emotional intelligence and how they relate with emotional intelligence.
This lesson looks at ways that you can develop your skills with the different behavioural styles.
How can you be more emotionally intelligent with the High Dominance style? This lesson considers ways to engage with High Dominance in emotionally intelligent ways and how to be more emotionally intelligent if your style is High Dominance.
How can you be more emotionally intelligent with the High Influence style? This lesson considers ways to engage with High Influence in emotionally intelligent ways and how to be more emotionally intelligent if your style is High Influence.
How can you be more emotionally intelligent with the High Steadiness style? This lesson considers ways to engage with High Steadiness in emotionally intelligent ways and how to be more emotionally intelligent if your style is High Steadiness.
How can you be more emotionally intelligent with the High Compliance style? This lesson considers ways to engage with High Compliance in emotionally intelligent ways and how to be more emotionally intelligent if your style is High Compliance.
This workbook will give you more insights into working with behavioural styles - your own and those of other people.
It will also help you to reflect upon what you have learnt about yourself through understanding behavioural styles.
(If you are working with DISC with members of your team, this workbook gives a very clear structure for a coaching session.)
Both Emotional Intelligence and Social Intelligence skills can be developed with the right approach and the right attitude.
Now that you have some knowledge of the DISC behavioural styles, this lecture explores the question, "What now?".
Assessing DISC behavioural styles in the virtual world can be more challenging than when you meet a person in the real world. However, there are certain considerations to bear in mind which are investigated in this video.
This lecture explores ways that you can become more flexible when engaging with the DISC behavioural styles.
This lesson reviews the course on behavioural styles and revisited the learning outcomes to review how these have been achieved.
This is a practical activity to conclude this personality course. It requires you to consider your goals and objectives for taking the course that you set for yourself at the beginning of the course.
This video explores how artificial intelligence intersects with personality and human behaviour, shaping the way we connect, learn, and lead.
The document that is attached contains two resource cards that neatly summarise hints and tips around working with the four behavioural styles - Dominance, Influence, Steadiness and Compliance.
A great suggestion is to print this onto a postcard (A6 size) and laminate it so that you can pop it into your pocket as a reminder of the styles and to refer to when needed.
This video will help you if you are having issues accessing your Certificate of Completion.
DISC is a model of human behaviour that helps you to understand why people do what they do.
The dimensions of Dominance, Influence, Steadiness and Compliance make up the model giving insights into a person's personality intelligence and their intrinsic motivation. These dimensions interact with other personality factors to describe human behaviour.
This online course has been created to help you apply DISC behavioural principles to working in situations that involve influencing and selling or as part of a team.
By understanding your inherent behavioural style and then learning how to determine and appropriately react to the buying styles of your team members, customers and clients, you will be better able to communicate, motivate, convince and ultimately influence more buying decisions. It will help you to develop more engaging relationships.
Everybody has their own style based around their behavioural preferences. Each person instinctively acts according to their inherent style. Team members will act out their styles in team working. Customers will act out their styles in buying situations. Salespeople will feel more comfortable selling according to their natural style.
Being able to identify the behavioural style of other people will give you valuable insights that you can use to establish rapport, open lines of communication, build trust, motivate and influence. Ways to work with each behavioural style will be explored along with techniques to enhance and improve your interactions leading to better communication.
The course is designed to give you a deep understanding of behavioural styles and goes into detail about
The four behavioural styles of DISC
Each style's strengths and liabilities
Do's and don'ts when interacting with High Dominance
Do's and don'ts when interacting with High Influence
Do's and don'ts when interacting with High Steadiness
Do's and don'ts when interacting with High Compliance
How to assess a person's nonverbal communication
Gaining a greater sensitivity to others around you
This online course will give you some insights BUT developing your influencing skills will take you time and a lot of effort, and even then, you are not going to get it right all the time!!
This course will, also, be of interest to you if you have completed a DISC Behavioural assessment in the past and would like a refresher. You may have discovered your Behavioural Style through a work-based training programme, by completing a questionnaire or through general interest. Your Behavioural Style is a blend of all four styles, but one is usually dominant. It all made sense at the time, but you have forgotten what it all means and how relevant it can be to how you engage with other people.
This course will, also, be of interest to you if you lead or manage a team and are looking at ways to build understanding and develop relationships leading to more rewarding interactions and high performance. It will give you an understanding of the relevance of Behavioural Styles and how they can be put to work.
Provided within the course is a questionnaire, which gives you a good indication of your dominant style(s). This is not a commercially available psychometric. By completing this practical activity, you will gain an understanding of your DISC style to build your self-awareness of your behaviour that will compliment your learning.
A full commercially available DISC psychometric assessment is offered at a discounted price to learners taking the course.
By completing this course, you will be able to
Identify the four behavioural styles of DISC - Dominance, Influence, Steadiness and Compliance
Recognise ways of distinguishing between the behavioural styles and choose the best communication method for each
Explore behavioural styles with a focus on your style and how to work with others with different styles
Determine how the different DISC styles are likely to react to situations
Interpret how the DISC styles react under pressure and when stressed
Consider ways to determine DISC styles in a variety if situations meeting someone in person or virtually
The course also contains loads of material for you to download and use to with your interactions with others to help with your learning.
The course is featured in the Udemy for Business catalogue. A few people are instructed to take the course under duress by their organisation. The course has recently been given 1 and 2 star ratings from a number of learners without comments for some reason. I am not sure why this is. I have thanked each person and asked for some feedback that will help me to improve the course and offers of help in understanding the material. I have had no response and so I am unable to address any potential issues within the course that I am unaware of.
Interestingly, understanding the DISC preferences can explain why people leave low ratings without comments. This behaviour is discussed within the course.
The course is being continually refined and updated to ensure it remains current and relevant.
All PDFs can be completed online and are Section 508 / ADA Accessibility compliant.
All videos are high definition recorded in 1080p.
All videos have grammatically correct English captions.
Latest update - November 2025