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Digital Transformation In Banking - Practitioner

Name: Digital Transformation In Banking - Practitioner
Rating: 4.5 (48 reviews)

A professional level course on digital transformation in banking - 19+ hours of videos, assignments and cases studies!

Created byRian Chapman

Last updated 1/2026

English

What you'll learn

An essential framework for launching, delivering & executing digital transformation in banking
How to structure a digital transformation in banking
What precisely digital transformation is
Understand innovation and how it's different to digital transformation
What it takes to make digital transformations successful
What makes digital transformations fail
Why resistance to change is a major obstacle to digital transformation and a strategy to deal with it
The two types of strategy essential for digital transformation (Delivery Strategy vs Execution Strategy)
The importance of a digital transformation vision
Delivery strategies and how they are structured
The importance of innovation hubs
The importance of a fit for purpose digital transformation culture and how to embed it
The role of psychological safety in digital transformation
The best way to monitor and measure performance of a digital transformation
Design thinking
Technology architecture for digital transformation
Data & Analytics technology
Mobile technology
Cloud technology
IoT technology
Industry 4.0 & Industry 5.0
Robotics
Artificial Intelligence
Quantum computing
Edge computing
Virtual reality technology
Augmented reality technology
Cybersecurity
A compelling range of case studies in banking digital transformation

Course content

8 sections • 64 lectures • 18h 40m total length

Introduction & Course Overview5:08
Don't forget to join the Discord community and access DX Chat AI - your dedicated AI digital transformation coach and expert helping you with the course content and beyond as your expert DX adviser. Details in the resources for this lecture!
First Activity0:54
Before you get started on the course, let's do some preparation first.

Why A Course In Digital Transformation In Banking?13:07
In the first lecture in this foundational part of the course, I'll explain the importance of digital transformation in banking and why it matters.
What Is Digital Transformation?20:23
In this lecture you'll understand what digital transformations are, and how they are different to transformations.
Digital Transformation vs Innovation13:36
Let's explore the difference between digital transformation and innovation.
Why Is Digital Transformation Important?12:05
In this lecture we'll explore disruption and how digital transformation creates future viability for organizations.
Understanding Digital Transformation

Understanding Value17:09
In this lecture we explore the importance of value - which encompasses customer and employees, in a digital transformation.
How Do You Succeed At Digital Transformation?21:07
In this lecture I'll take you through how digital transformation success is achieved.
How Do You Fail At Digital Transformation?17:12
In this lecture I'll take you through the common reasons why digital transformations fail.
Is Digital Transformation Different In Banking?19:07
It's a common question - is digital transformation any different in banking compared to other industries? It is and I'll explain why in this lecture.
Resistance To Change23:24
In this lecture we'll explore the drivers behind resistance to change and a strategy to deal with this in digital transformation.
How Mature Is Your Digital Transformation?
Resistance To Change
The Power Of Disruption - Netflix13:35
In this lecture you'll learn how Netflix, a small startup, displaced a massive competitor, and help create the movie streaming subscription we know today.
The Power Of Disruption - Nokia11:49
In this lecture you'll learn the reasons why Nokia, who were the darling on the mobile phone industry, were displaced by Apple, starting in 2007.
More About Digital Transformation

Digital Transformation On A Page18:56
In this lecture you'll understand at a high level, the digital transformation framework.
Two Types Of Strategy12:45
In this lecture we'll explore the key differences in the two types of strategies you need to create in a digital transformation - the delivery strategy and the execution strategy.
Understanding Business Models24:01
Business models are a focus point in digital transformation. In this lecture we'll explore more on business models, what they are made up of and why they are important in digital transformation.
Business Models In Banking11:49
So you understand what business models are. Now let's explore the typical business models you'll find in banking.
Strategy - Delivery11:33
In this lecture you'll learn about the role of a delivery strategy in digital transformation, and develop a high level understanding of what is normally captured into this type of strategy.
DX On A Page, Delivery Strategy & Business Models
Vision23:16
In this lecture you'll learn about the role of a vision in digital transformation, why 'Vision Statements' are important and the secret way that digital transformation leaders reinforce their vision. We also go through the process of creating a vision statement.
Innovation Hub16:44
In this lecture we'll explore the role and work of an innovation hub in digital transformation.
(Optional Lecture) Why Innovation Is All About People Rather Than Bright Ideas0:17
Time to hear from: Alexandre Janssen where he talks about who people are at the heart of innovation. While this is an optional lecture, I do encourage you to invest the time in learning about the role of people in innovation.
Strategy - Execution13:59
In this lecture we'll explore the purpose of the execution strategy, and why it's mandatory, and how it's different to a delivery strategy.
Culture - Part One12:39
In this lecture we explore another key enabler for digital transformation: Culture.
Culture - Part Two17:44
In this lecture, we continue our exploration of that vital topic for digital transformation: Culture.
Vision, Innovation Hub, Strategy - Execution and Culture
Psychological Safety0:16
Time to hear from Amy Edmonson where she talks about psychological safety and shares 3 simple things people can do to foster psychological safety. This is a good lecture to watch, as the assignment that follows requires you to have watched this lecture.
Psychological Safety
Schneider's Matrix
Agile Ways Of Working - Part One13:34
In this lecture we'll explore the vital role that Agile Ways Of Working (AWOW) plays in digital transformation.
Agile Ways Of Working - Part Two16:32
In this lecture, we'll continue our exploration of Agile Ways Of Working (AWOW).
Agile Ways Of Working
Digital Transformation Hub18:35
In this lecture we'll explore digital transformation hubs (or DX Hubs for short).
Measure17:04
In this lecture we explore the importance of measuring performance in digital transformation and the range of measures that should be considered based on best practice.
Agile Ways Of Working. DX Hub and Measure
DX Circle25:23
In this lecture we'll explore the DX Circle, the engine room of digital transformation.
Decision14:56
In this lecture we'll explore decision, and important role the DX Leadership Group have in guiding a digital transformation through the DX Circle and the Delivery Strategy.
DX Circle and Decision

What Is Design Thinking?18:54
In this lecture we'll explore the concept of design thinking, why good design matters and understand the value that can be generated through design thinking.
How Design Thinking Works20:13
In this lecture I'll take you through the 5 phases of design thinking, who can use design thinking and why design thinking is considered to be a value multiplier.
Case Study: Capital One28:32
In this lecture you'll learn about Capital One's journey with design thinking.
Case Study: BBVA20:40
In this lecture you'll learn about BBVA's journey with design thinking.
Case Study: Uber Eats12:49
In this lecture, we'll step outside of banking, to learn about Uber Eat's journey with design thinking. It will expose you to some great ideas, include the idea of "don't do things that scale".
Design Thinking
Design Thinking

Architecture7:14
In this lecture we'll explore architecture (of the technology kind).
High Level Architecture Canvas24:52
In this lecture we'll explore the conceptual components that are common in technology used in digital transformation in banking.
Data & Analytics17:58
In this lecture I'll introduce you to data & analytics, the value it adds to digital transformation, and a high level view of the architecture.
Data & Analytics - Use Cases24:20
In this lecture we'll explore the application of data & analytics to real life use cases in digital transformation.
Mobile19:47
In this lecture I'll take you through mobile technology, explain the fundamentals of the technology, and a high level view of the architecture.
Mobile - Use Cases18:15
In this lecture we'll explore the application of mobile technology to real life use cases in digital transformation.
Data and Mobile
Cloud17:03
In this lecture I'll take you through cloud computing, explore the different categories and types of cloud that now exist, as well as a high level view of the architecture.
Cloud - Use Cases16:04
In this lecture we'll explore the application of cloud computing to real life use cases in digital transformation.
IoT & Industry 4.0 + Beyond18:57
In this lecture I'll take you through Internet of Things, the range of sensors and devices typically used and a high level view of the architecture. We'll also explore what Industry 4.0 is, and the future from Industry 5.0 through to Industry 6.0.
IOT - Use Cases16:27
In this lecture we'll explore the application of IoT to real life use cases in digital transformation.
Artificial Intelligence (AI)18:37
In this lecture I'll help you understand more about artificial intelligence (AI), some of the types of AI that are creating real excitement in digital transformation and a high level view of the architecture behind AI.
AI - Use Cases16:22
In this lecture we'll explore the application of AI to real life use cases in digital transformation.
Creating Value With AI
Cloud, IoT & AI
Blockchain15:41
In this lecture I'll help you understand more about blockchain, the key components that make up a blockchain, and a high level view of the architecture behind blockchain.
Blockchain - Use Cases17:45
In this lecture we'll explore the application of blockchain to real life use cases in digital transformation.
Quantum & Edge Computing13:03
In this lecture I'll help you understand more about both quantum computing and edge computing, and a high level view of the architecture behind both technologies.
Quantum Computing & Edge Computing - Use Cases17:53
In this lecture we'll explore the application of quantum and edge computing to real life use cases in digital transformation.
Blockchain and Quantum & Edge Computing
Robotics22:54
In this lecture I'll help you understand more about robotics, and a high level view of the architecture as it works today.
Robotics - Use Cases18:54
In this lecture we'll explore the application of robotics to real life use cases in digital transformation.
Virtual & Augmented Reality20:44
In this lecture I'll help you understand more about virtual and augmented reality, and a high level view of the architecture.
Virtual & Augmented Reality - Use Cases35:02
In this lecture we'll explore the application of virtual & augmented reality to real life use cases in digital transformation.
(Optional Lecture): Bank of America Using VR To Train Employees0:15
Interested in understanding how VR is being used in banking? Then check out this optional lecture where you'll hear about Bank of America's efforts in using VR to train their people.
Understanding Cybersecurity16:58
In this lecture I'll introduce you to cybersecurity, including exploring cybercrime and the techniques that criminals (including organized crime) will use to steal data and make money.
Cybersecurity & Digital Transformation7:59
In this lecture, extending on what we explored in the Lecture: Understanding Cybersecurity, I'll take you through the application of cybersecurity and cybercrime risk management to digital transformation.
Digital Technologies
Robotics, Virtual & Augmented Reality and Cybersecurity

DBS29:25
In this lecture, you'll learn about DBS's Digital Transformation, and the key techniques and lessons learned in turning this bank around from one of Singapore's underperforming banks into a case study of digital transformation in Asia.
JP Morgan41:04
In this lecture, you'll learn about JP Morgan's Digital Transformation, and their innovative use of a wide variety of digital technologies to unlocking tremendous customer value.
ING23:02
Agile Ways Of Working (AWOW) is foundational to success in digital transformation, whether that's in banking or other industries.

ING are one of the inceptors and pioneers of AWOW, and in this lecture you'll learn about their journey in AWOW and how they made it incredibly successful. ING are the benchmark that plenty of organizations, in a wide range of industries, refer to when designing their own ways of working.

Wrap Up & Congratulations7:18
A wrap up of the course. Don't forget to join the Discord community and access DX Chat AI - your dedicated AI digital transformation coach and expert helping you with the course content and beyond as your expert DX adviser. Details in the resources for this lecture!
Bonus Lecture4:09
Encourage lifelong learning and self-investment to advance your banking digital transformation career, and explore related courses on agile delivery, business analysis, and digital strategy to upskill continuously.

Requirements

No requisites apart from a basic understanding of common business concepts and a basic understanding of banking. This course is open to all students regardless of their maturity in digital transformation.

Description

A complete professional level Digital Transformation course that focuses on banking!

You'll learn insights and knowledge that top digital transformation consultants and leaders in banking use to create successful digital transformations.

From understanding digital transformation to what makes digital transformations successful, from the digital transformation framework to digital transformation technologies (including AI), from agile ways of working to design thinking.

I also teach about the culture needed for digital transformation success in banking.

You'll learn advanced practitioner level skills to do things like:

Explain how innovation works, and the key factors that drive disruption in banking.
Deal with resistance to change and making digital transformation happen.
Understand and create your own digital transformation roadmap - across key phases like Discovery, Vision, Strategy and Execution.
Apply the power of Agile Ways of Working (AWOW) along with great culture and learn how important it is to use agile methodology in digital transformation.
Establish the foundations for creating strategies - both for Digital Transformation Delivery and Execution.
Apply design thinking to unlocking incredible customer value.
Understand and explain the value proposition of a wide range of digital technologies including: Artificial Intelligence, IoT, Robotics, Data & Analytics, Virtual & Augmented Reality and Quantum computing.
Identify cybersecurity risks in digital transformation and apply strategies to deal with them.
Understand the proven techniques that leading organizations use, which you'll discover through a wide range of case studies including: DBS, Capital One, BBVA, JP Morgan Chase and ING.
Be a confident team member or leader in digital transformation in banking.

This course will equip you with the knowledge and skills to standout when it comes to digital transformation practitioner career opportunities.

You get access to personally crafted lectures, detailed lecture summaries, assignments to challenge you, and curated resources to help progress your knowledge - all from a leading instructor on Udemy in digital transformation.

My courses in digital transformation are used, and in some cases mandated, by many organizations in banking, energy, manufacturing, technology consulting and government who actually make this a part of their mandatory annual learning!

What’s included in the course?

High-Quality Video Lectures: where you'll learn about digital transformation...this isn't about confusing you with jargon, but creating a learning environment where you can learn the fundamentals of digital transformation.
Downloadable Handouts & Resources: which will help you to enhance your understanding and retention of the key concepts.
Quizzes and Assignments: to help validate your learning and help you develop practical skills in digital transformation.
Lifetime Access with NO Expiration: so you can learn at your own pace, and you can come back at any time you feel unsure or you need a refresher.

What ELSE is included in the course?

Lecture Summaries: an easy to understand wrap up of each lecture to help you round out your knowledge on each topic.
Completion Certificate: Your Udemy Certificate of Completion - which you can share on LinkedIn and get recognized for mastering this highly valued skillset.
Discord Community: a community of like minded professionals, including further learning opportunities, networking and potential opportunities & roles.
DX Chat AI: a dedicated AI DX coach and expert helping you with the course content and beyond as your expert DX adviser.

Students accelerate their careers after understanding digital transformation!
______________________________________________________________

Students accelerate their careers after understanding digital transformation!

· 20% have started a new career after completing this specialization.

· 18% have received a pay increase or promotion.

Understanding and applying the concepts taught in this course can help you accelerate your career too.

Right now, there are 100,000s of job listings worldwide that are looking for digital transformation professionals - across product, technology and management, that pay on average $140,000+ year.

Digital transformation consultants can earn upwards of USD 10,000 per day.

Demand for digital transformation professionals is hot - 52% of jobs require digital transformation skills.

But how exactly do you get into digital transformation?

There are definitely no degrees in digital transformation or formal certifications, and courses online just scrape the surface. They don't provide real, practical and proven digital transformation techniques. Most folks working in digital transformation, like me, have built up their skills over many years of hard work in technology and management.

Well that's where I can help you. You'll get up to date, practical and proven digital transformation skills and knowledge from a seasoned insider with 20+ years experience.

The kind of skills and knowledge that can help you land a job in digital transformation or help you grow your current knowledge of digital.

Students aren't required to know anything beforehand. All you need is enthusiasm and an inquisitive mind. I'l teach you the fundamentals and how to apply them, to help you master digital transformation.

Who this course is for:

Anyone looking to understand more about digital transformation in banking
Anyone wanting to transition into working in banking digital transformation and apply advanced digital transformation skills and experience
Established digital professionals who want to advance their skillset and apply advanced digital transformation skills
Consultants looking to broaden their set of consulting expertise in digital

Digital Transformation In Banking - Practitioner

What you'll learn

Explore related topics

Course content

Introduction2 lectures • 6min

Understanding Digital Transformation4 lectures • 59min

More About Digital Transformation7 lectures • 2hr 3min

Digital Transformation Framework18 lectures • 4hr 30min

Design Thinking5 lectures • 1hr 41min

Digital Transformation Technology23 lectures • 6hr 43min

Case Studies3 lectures • 1hr 34min

Wrap Up & Congratulations2 lectures • 11min

Requirements

Description

Who this course is for: