Digital Transformation Essentials with Real World Examples

In our first lecture, we will elaborate the basic definition of Digital Transformation and explore popular quotes from industry leaders.

This lecture explores the relationship between Innovation, Disruption and Digital Transformation. We will describe how Innovation can trigger Disruption and how Digital Transformation can be a response to Disruption.

This lecture views the Innovation-Disruption-Digital Transformation cycle as a sequence of events,

In this lecture we'll review the Technology Adoption Cycle and understand how emerging technologies find mainstream applications by crossing 'the Chasm'. We'll also talk about why businesses may hesitate to adopt new technology and why some technologies never become mainstream.

In this lecture, we will elaborate what it means to be an Incumbent business versus a Born Digital business. Specifically, we'll elaborate the 'Current State' environment from which Incumbent businesses begin Digital Transformation, versus the clean slate state common to Born Digital businesses.

In this short lecture we'll talk about internal factors that cause companies to innovate or transform.

This lecture will review the previous section and specifically:

• Relationship between Innovation, Disruption and Digital Transformation

In this lecture we will explore the major external drivers of Digital Transformation. We will review six drivers that will be recurring throughout the remainder of the course.

This lecture elaborates the major drivers of digital transformation by providing real world examples. The examples listed in this lecture include:

• Uber's disruption of the taxi industry

• Rise of Corporate Social Responsibility corporate culture as a result of customer demand

• Motusbank / Meridian example of competing against an oligopoly

• Digital Transformation dictated by change in regulatory requirements (DAC6)

• Replacing End of Life Technology

• Digital Transformation influenced by a global event (COVID-19)

We've previously explored the external factors that drive Digital Transformation. In this lecture we will focus on internal motivators which influence Digital Transformation. Also, we will look at common barriers that may delay Digital Transformation or block the success of a transformation effort.

To close this section, we'll summarize the reasons why businesses set out on the path to transform themselves. We'll also emphasize whether change itself or the application of technology is the focus of digital transformation.

This lecture is an overview of the previous section where we will review:

• Drivers of Digital Transformation

• Barriers and blockers of Digital Transformation

Having learned why businesses set out on the Digital Transformation journey, this section will describe the types of scale common to the digital transformation initiatives. We'll use real world examples to illustrate targeted, enterprise and industry transformation.

Digital Transformation does not happen on its own! This lecture describes the role of a Change Agent, composition and responsibilities within the Transformation Success Team.

This lecture focuses on the Digital Transformation Strategy and the information that must be included in a successful digital transformation strategy. We will explore concepts such as Business Case, Current State, Vision or Target State, Roadmap.

In this lecture we'll discuss how objectives outlined in the Digital Transformation Strategy are translated into Strategic and Tactical goals.

This section focuses on the Digital Transformation Delivery Model which is the process of fulfilling the Digital Transformation Strategy by implementing Roadmap items.

Half-Time break from Digital Transformation

In this lecture we'll provide an overview of the previous section and re-enforce the Digital Transformation Delivery Model.

Digital Transformation targets five high-level domains with the business. The domains are:

• Customer Experience

• Operational Excellence

• Business Model

• Organizational Culture

• New Value Generation

In this section we will provide a detailed explanation of the transformation that may occur in each domain. Additionally, we will review real world example of Digital Transformation initiatives in each of our five domains.

Examples are:

• A bank improves Customer Experience by launching a mobile banking app

• A telecommunications company strives to achieve Operational Excellence by transforming and managing their process landscape

• A PPE manufacturer makes changes to their business model by enabling new sales channels

• An insurance company seeks to boost employee engagement and improve corporate culture by implementing an idea sharing and recognition program

• A financial institution creates a non-banking division to create products unrelated to the institution's core value proposition

This lecture describes enablement of new capabilities as a major theme and effect of Digital Transformation. We'll review how an example roadmap which unlocks new capabilities with each completed milestone.

In this lecture we'll review how LEGO successfully executed their Digital Transformation strategy, came back from the brink or bankruptcy and restored its position as a market leader. We'll also use LEGO's example to underline and reference the material we've discussed in previous lectures.

The Netflix and Blockbuster story is the most common example discussed in the context of Digital Transformation. We'll look at Blockbuster video to see what went wrong, what company tried to do and focus on concepts such as timing and barriers to Digital Transformation.

This lecture provides an overview of the Digital Transformation Domains. Additionally, we'll describe the common Business Model and Methodology transformation initiatives.

This lecture describes the common Cloud and Hardware Virtualization initiatives. We'll describe the Infrastructure as a Service (IaaS), Platform as a Service and Software as a Service (PaaS), Software as a Service (SaaS) as well as the reasons why businesses implement these Cloud Service Delivery Models.

In this lecture we'll explore paperless environments and data-driven initiatives such as Big Data, Business Intelligence, Machine Learning and AI

In this lecture we'll describe the popular initiatives for managing and automating digital processes.

In this lecture we'll provide a brief overview of all topics covered in the course:

• Types of Change associated with Digital Transformation

• Relationship between Innovation, Disruption and Digital Transformation

• Drivers of Digital Transformation (External)

• Digital Transformation as a Process

• Scale of Digital Transformation

• Digital Transformation Delivery Process

• Five Domains of Digital Transformation

• People-Process-Technology Triangle

• Capability Enablement

We'll finish the course with a few parting remarks and quotes about Digital Transformation.