Customer Service 2.0: Learn Digital Customer Service
What you'll learn
- Use the IPX system to diagnose and solve customer issues in a community-first context that’s appropriate for the social media era
- Mirror tone and provide social customer care for a global base of digitally-connected users
- Monitor your brand on social media, blogs, and other digital channels
- Generate revenue through compassionate customer service
- There are no prerequisites to participating in this course!
Version 3.2, fresh for 2023!
5/5 Stars: "This course has been an amazing experience for me because it helps me to learn new ways to provide better support. Thanks for all the lessons, you are a great teacher!" - Mazharul Islam
5/5 Stars: "I just loved the format of this presentation. the short segments made it easy for me to complete this course quickly with all the interruptions I usually get during the day. Thank you!" - Genevieve Clement
Customer Service 2.0: Upgraded for the Social Media Era
Customer service leadership and communication skills
Authentic customer support for the social media / smartphone world
Diagnosing, prioritizing, and solving customer issues
Leverage customer support for product management
Loyalty and customer relationship management
Earn your Digital Customer Service Certificate fast!
Perfect for Early-career Professionals, Product Teams, and Entrepreneurs
While professionals in many functions and across many geographies will benefit from this course, some audiences that will likely find immediate applications for these skills are:
Early-career professionals looking to join customer service teams (a great place to start at many companies)
Product Teams that recognize the value of constructive customer engagement for rapid product iteration
Entrepreneurs who use social media and other digital tools to communicate with customers
If you want to learn how to serve the population of more than 2.5 billion smartphone users worldwide, then this course is for you. Eazl’s Digital Customer Service Certificate Course introduces you to customer service for the smartphone era. In this course, you’ll authentically engage with your customers, diagnose and solve customer issues, and foster loyalty that results in increased revenue for your organization. You’ll learn how to do all of this in a way that’s both informative and engaging.
In this course, you will:
Use the IPX system to diagnose and solve customer issues in a community-first context that’s appropriate for the social media era
Mirror tone and provide social customer care for a global base of digitally-connected users
Monitor your brand on social media, blogs, and other digital channels
Generate revenue through compassionate customer service
This course is also chock full of activities that allow you to practice what you’re learning. You’ll work with your instructor over 4 exercises to diagnose a customer’s problem, solve a customer service issue, provide social customer care, and prioritize customer service inquiries.
Why Learn Customer Service for the Social Media Era?
Learning digital customer service can benefit you professionally as you gain the ability to solve customer issues in a community-first context. This is an excellent skill for a world where more than 100 million new people get access to smartphones annually and more than 7.2 billion people in the world are connected to the Internet by a mobile device of some kind.
Why Learn with Eazl?
Learning digital customer service can be challenging and complex. To navigate this maze, you need a learning experience that’s engaging (that’s why we animate our lectures!), based on real-world examples (that’s why we have fun case studies!), and includes great supplementary materials. That’s what you’ll find inside.
Your instructor for this course will be Davis Jones who has taught more than 100,000 students in more than 180 countries. You’ll also have access to Eazl’s private student groups and customer support team.
By the end of the course, you will be able to confidently, compassionately serve people in the social media era. Join us on this adventure today! We’ll see you inside the course.
Who this course is for:
- Early-career professionals looking to join customer service teams (a great place to start at many companies)
- Product Teams that recognize the value of constructive customer engagement for rapid product iteration
- Entrepreneurs who use social media and other digital tools to communicate with customers
Davis Jones is the Chief Learning Officer for Eazl, a business school whose courseware is used by organizations like Tesla®, Harvard, the World Bank, and Lyft® and more than 400,000 students worldwide. Mr. Jones also participated in the Harvard University Graduate School of Education Leaders of Learning.
Mr. Jones began his career in digital education following the publication of Career Hacking™, a learning experience helping people making career transitions. Today, it is the best-selling career management course in the history of the Internet and is integrated into undergraduate and graduate-level programs at the University of San Francisco, EDHEC Business School, Sonoma State University, and many other colleges and universities in the US and abroad. Following the publication of Career Hacking™, Mr. Jones negotiated commissions for Eazl to produce courseware on digital marketing, digital customer service, and multiple other business topics. Today, this courseware is used by organizations in both the private (e.g. Tesla®, PayPal®) and public (e.g. the World Bank) sectors.
Mr. Jones earned undergraduate (economics) and graduate (MBA) degrees from traditional universities. He is also a committed lifelong learner. In addition to his participation in the Harvard Graduate School of Education Leaders of Learning program, Mr. Jones has earned credentials from New York Museum of Modern Art® (Teaching with Themes), Udemy® (Trademark Law), and independent learning organizations (Yes I’m a Designer™ / Adobe Illustrator®).
Since launching in 2013, Eazl courseware has received more than 20,000 5-star reviews. Today, Eazl courseware helps teams at Tesla®, PayPal®, Lyft®, Apple®, Adidas®, Harvard, the World Bank, and many other leading organizations make faster progress on their goals.
Zero PowerPoint policy: You will never see a PowerPoint presentation in an Eazl course. Instead, you'll find fun, interactive courseware featuring animated content created by tasteful designers (not an automated doodle drawing program), interviews with practitioners in the field, exercises that give you a chance to apply what you're learning in real time, and other interesting educational modalities.
Cutting-edge learning science: Our goal is to enable you to learn as much as possible as quickly as possible--and to remember what you've learned. So, we've partnered with learning scientists to leverage digital teaching practices that help us help you learn, and retain, information quickly.
Resources to take with you: Your learning experiences with Eazl includes many cloud-hosted resources that you can access on any device at any time. For example, maybe you used a template in one of your Eazl courses... that template will be available to you in the cloud at any time! So, next time you're at work and you need to get something done fast, your Eazl resources are right there with you.
Debt-free education for all: You will not go into debt learning with Eazl. We strive to provide you with cutting-edge, world-class courseware that's so affordable that you don't have to think twice about taking the next step towards your professional goals by learning with us.
Thanks for learning with us!
Mrs. Jones is the COO of Eazl, a business school whose courseware is used by organizations like Tesla, Harvard, the World Bank, The Economist, and more than 150,000 students worldwide. She specializes in:
• Designing & Implementing Business Operations
• Students Services & Assessment
• Employee Management
• Establishing Policies to Promote Company Culture & Vision
• Data-based Operational Improvements
• Creating Solutions for Increasing Productivity
Prior to her role as COO, Mrs. Jones built relationships with business and community leaders in the San Francisco Bay Area and Chicagoland, working with educational non-profits like Kid Scoop, political leaders like California State Assemblyman Jim Wood (2nd District), and with high-growth businesses like Eazl as a freelance digital marketer.
As Marketing & Communications Manager at Eazl, she built expert-level knowledge in marketing and leveraged the power of the Internet to foster connections between the business and its community members.
Mrs. Jones is currently serving as COO at Eazl, where she spends most of her time leading the Eazl team, serving students, and creating and distributing uniquely useful content.
Mrs. Jones earned her master’s degree from SKEMA Business School in Sophia Antipolis, France (the #1 program of its kind in France and #9 in the world), her undergraduate degree from credits earned at in both traditional (the University of Texas at Austin) and online (American InterContinental University) environments, and her Leaders of Learning certificate from Harvard.