
Lead as a product owner, acting like a small CEO inside your company, guiding end-to-end digital journeys from B2C self-service to B2B partnerships and pricing models.
Understand the roles of product owner and product manager, define zones of responsibility, and align vision, road map, market analysis, and return on investment with business goals.
Learn how a product owner drives launch and ongoing maintenance, prioritizes sales funnel improvements, analyzes stakeholders and financial models, and maps the client journey with digital tools.
Balance stakeholder needs and capacity using a seamless scoring model, prioritize improvements, monitor results, and optimize cost efficiency through data segmentation, workshops, and Six Sigma insights.
Outline the mission of digital products and services, from product owner roles and digital leadership to shaping vision, value, and collaborative digital journeys across online and offline processes.
Learn through real-world examples how to manage digital products and services end-to-end, analyze journeys across omnichannel and multichannel channels, and align cost, pricing, and profitability with business goals.
Explore the role of product manager and product owner, balancing business, technical, and user experience considerations, ROI, P&L, and lifecycle decisions to drive growth.
Identify the root problem, assess product environment, and propose data-driven pricing, segmentation, and process improvements with MVP experiments and stakeholder-aligned roadmaps.
Examine pricing strategies in retail banking, from price sensitivity and discrimination to risk-based pricing, and their impact on sales and profitability. Apply budgeting and ROI analysis to drive data-driven improvements.
Explore the business analyst role across digital projects, mapping processes and requirements. Analyze sales funnels, data metrics, and growth drivers to improve products and roadmaps.
Explore tools for process flow analysis, including cross functional flow charts and spaghetti diagrams, to map process stages, documents, data, and decision points, with current and proposed conditions.
Explore lean and six sigma frameworks to drive process improvement, waste reduction, and quality gains through data-driven analysis, plan-do-study-act cycles, and the voices of the customer and sponsors.
Apply a free framework to analyze mortgage credit applications, identify bottlenecks like long waiting times, and propose moving credit history decisions earlier for faster ROI-informed outcomes.
Perform profit and loss analysis using mortgage and digital sales examples to identify drivers of profit improvement and loss.
Explore market analysis and customer development for digital business. Learn to analyze markets, study client needs, assess competitors, gather feedback, and validate ideas with MVPs before investment.
Analyze market, segments, size, growth, and trends to understand demand, competitors, and pricing. Assess economic and demographic factors, channels, and geographic opportunities to inform investment plans.
Explore customer development for digital products and services by identifying client needs, segments, and feedback across discovery, validation, and creation stages, including mvp, pricing, channels, and ongoing improvements.
Explore how to craft a market-driven strategy, vision, and roadmap by aligning client needs with company goals, guided by Michael Porter's idea that strategy means choosing what not to do.
Explore a mortgage product strategy from executive summary to roi, detailing mission, goals, target clients, investments, market dynamics, competitors, substitutes, client research, value proposition, channels, and roadmap.
Define a clear product vision aligned with business goals and target customer segments, identify needs and value proposition, and use customer insights, journey mapping, and competitor analysis to guide strategy.
Create a product roadmap aligned with business and strategic goals, fixing ambition and milestones, setting goals and metrics, and detailing activities across product development, ideas, validation, marketing, sales, and operations.
Engage in interactive learning and networking through feedback channels, sharing real-life questions by email or the alumni Telegram channel to gain practical frameworks and best practices.
Welcome to Program: Professional Diploma in Digital Products Management
Online option is self-paced, open for starting and finishing during the whole year.
Course provided by MTF Institute of Management, Technology and Finance
MTF is the global educational and research institute with HQ at Lisbon, Portugal, focused on business & professional hybrid (on-campus and online) education at areas: Business & Administration, Science & Technology, Banking & Finance.
MTF R&D center focused on research activities at areas: Artificial Intelligence, Machine Learning, Data Science, Big Data, WEB3, Blockchain, Cryptocurrency & Digital Assets, Metaverses, Digital Transformation, Fintech, Electronic Commerce, Internet of Things.
MTF is the official partner of: IBM, Intel, Microsoft, member of the Portuguese Chamber of Commerce and Industry.
MTF is present in 218 countries and has been chosen by more than 950 000 students.
Exclusive: The Career Accelerator Edition
Why is this course unique?
By enrolling in this special edition, you unlock three strategic career advantages:
1. Dual Certification & Direct Verification Go beyond the standard. Upon completion, you will receive not only the Udemy certificate but also the Official MTF Institute Certificate and Student ID.
· Direct Validation: You will gain access to our automated system to issue your credentials instantly directly from the Institute.
· Credibility: This independent verification adds a layer of professional authority to your CV, recognized by our global partners.
2. Portfolio Building & LinkedIn Visibility In job market, visibility is everything. We don't just teach you skills; we help you showcase them.
· Show, Don't Just Tell: We encourage you to post your course projects and case studies directly to your professional profiles.
· Career Boost: Follow our guidelines to add your new certification to your LinkedIn profile correctly. This simple step significantly improves your visibility to recruiters and demonstrates your commitment to continuous professional development.
3. Access to a Global Professional Community Education is more powerful when shared. You are not learning alone.
· Network: Join thousands of professionals worldwide who trust MTF Institute.
· Stay Informed: Gain the opportunity to subscribe to our industry insights and newsletters, keeping you ahead of trends in management and technology.
Start your transformation from a student to a recognized professional today.
Short Description: 360 degree overview of a Product Owner knowledge areas. Course for owners and managers of digital products, services and platforms and for leaders at service, finance, fintech industries. Course for any other who want to build a career at fintech and digital business area. We will consider different business topics, practical examples and cases and also will talk about business related questions.
Course Content:
I. Role and Mission of a Product & Service Owner
II. Product / Service Management
III. Business and PnL Analysis
IV. Market Analysis & Customer Development
V. Vision and Roadmap
VI. Interactive Part & Capstone (Optional)
Considered Areas:
Product owner role examples from retail banking and digital business
Product manager VS Product owner roles
Product owner mission
Forces impacting Product owner’s roles
Defining the vision
Managing the product backlog
Prioritizing needs
Overseeing development stages
Anticipating client needs
Acting as primary liaison
Evaluating product progress at each iteration
Introduction to Market Analysis
Introduction to Customer Development
Competitive Analysis
MVP, Сoncierge / Wizard of OZ approaches usage
Purposes of Market Analysis and Custdev at digital business
Role of Market and Clients Analyst
Role of market analysis and Custdev at product development
Introduction to Basic Market and Clients Feedback Analysis Tools
Digital Channels building
Practical Examples from Digital Business
Examples from Consumer Lending, Mortgage and other product-lines of Retail Business
Examples from leading worldwide banks
Interactive part
Course Author:
IGOR DMITRIEV
Professor of The Retail Banking School
Digital Business and Retail Banking Expert
Education:
• MBA, The Boston University, USA
• Master of Science at Engineering (Technical) Management, The State University of New York at Buffalo, USA
• Master of Science at Informatics and Economics, The Saint- Petersburg State University of Finance and Economics
• Six Sigma Black Belt
Experience:
• Expert at Banking (>15 years), FinTech & Digital (>12 years). Experienced Manager (>10 years) with successful track of records at personal and corporate entrepreneurship.
• More than 10 years at worldwide banking groups such us Societe Generale, Raiffeisenbank.
• Experience at roles: CEO, Head of Business, Chief Digital & Marketing Officer, Head of Digital Transformation and Channels, Head of Products and Marketing.
Linked topics:
Business Fundamentals
Marketing Fundamentals
Agile
SCRUM
Project Management
Marketing & Business Strategy
Online and Digital Business
Leadership
Digital transformations / Strategy
Product Management
Product Development
Strategic Planning & Execution
Stakeholder Communication
Solution Ideation & Implementation
Continuous Process Improvement
Budget & Resource Management
Technical Leadership & Development
Regulatory Compliance
Business Process Development
Business Fundamentals
Non-Technical Product Management