• User-centricity as a public service trend

• External drivers of user-centric approach

• How digital tools are transforming the public service.

• How to increase the effectiveness of digital transformation

• Government evolution phases

• Open data is a digital asset

• A mission of citizen-centred government

• From department-centric to user-centric approach

• Customer-centric organization model

• E-Government principles of the Tallinn Declaration

• Efforts to overcome digitalization barriers

• How to achieve a positive impact of new services

HOW TO BUILD A DIGITAL SYSTEM OF INTERACTION OF KEY FUNCTIONAL ELEMENTS OF A SMART CITY USING THE EXAMPLE OF SEOUL

To develop Seoul in the Smart City, the Seoul Metropolitan Government is working on

• Construction of Smart City infrastructure;

• Providing advanced intellectual services; and

• Creating Smart Citizen communities.

About the lecturer

In Dong Cho, Seoul Metropolitan Government First Vice Mayor

Has served as a career civil servant for Seoul Metropolitan Government since 1989

Major positions are as follows.

Vice Mayor of Seodaemun District Seoul : 2014. 7 ~2017. 6

Director General of Employment and Labour : 2017. 7 ~ 2018. 7

Director General of Seoul Innovation : 2012 ~ 2014

Director General of Policy Planning & Coordination : 2009 ~ 2010

Director of Planning : 2008

Director of Industrial Policy : 2007

Director of Creative City Administration : 2006

Director of Tourism : 2004

Director of Organization : 2003

Director of Evaluation : 2002

1. Eight key principles of User-Centricity policy designed in the European Union

2. and in detail will analyze Principe 1 on “Digital interaction” and 2 case studies that show adoption of this approach:

• Case study one: “The Digital Citizen Folder App” (Milan, Italy).

• Case study two: “The Gentinfo city application” (Ghent, Belgium).

Chief Strategist, City of Ghent, Carl-Philip Koenegrachts, gives an overview of the evolution of smart urban thinking in the city of Ghent and EUROCITIES. The expert will also talk about the ingredients of the recipe for the city of the future, which were applicable in Ghent. From the lecture, you will learn about the implementation of horizontal policy, smart city strategy, data and information management, funding program.

About the lecturer

Karl-Filip Coenegrachts

• Coordinator of the digitalization program - Federal Office of Justice.

• Founder and director of Cities of People;

• Member of the City of Ghent leadership and of the Ghent Welfare Authority;

• Founder of the "City of People" concept in Ghent;

• Responsible for strategic management, long term planning and thinking, smart city strategy, digital and data strategy as well as future city strategies for the Ghent Group;

• Chief Strategist for Ghent and Social Security;

• Member of the Executive Committee of EUROCITIES - the largest European network of cities, representing more than 145 major European cities;

• Served as Head of the Department of the City of Ghent. He was head of the Department of Strategy, Coordination and International Relations of the City of Ghent;

• Principle 2: Accessibility, security availability and findability

• Case study “Digital desk Digitale Balie”, Rotterdam

• User-centricity principle 3: “Reduction of administrative burden”

• Case study "The Once-Only Principle Project (TOOP)"

• Principal 3 “Reduction of the administrative burden”:

• Case study “MAGDA platform”

• Principle 4: Digital delivery of public services

• Case study “Tallinn Planning Register” (TPR)

• Principle 5: Citizen engagement

• Case study “Decidim”

• The principle 6: “Incentives for digital services use”

• Case study “Calculator CO2 emission”

• Barriers preventing from using digital services

• Principle 7: Protection of personal data and privacy

• General Data Protection Regulation (GDPR)

• Principle 8: Redress and complaint mechanism

• Case study ESPOO/ESBO

• The innovation process

• The Australian Digital Service Standard

Part 1. Capability Centres.

• Introduction to the case

• Three pillars of digitalization:

• Five capability centres

• Centre 1. Application Design, Development & Deployment

• slide 7

• Cybersecurity

• Centre 3. Data Science and Artificial Intelligence

• ICT Infrastructure

• Centre 5. Sensors and Internet of Things (SIOT) centre

• Future vision of digital government

Part 2. Citizen-centred innovations.

• New digital initiatives of Digital Government Blueprint

• Key digital platforms

• Government Developer Portal as knowledge & technology centre

• SG Government Developer Portal best practices

• SG Developer Portal’s products and services

• Where next for the Singapore digital Government?

Part 3. Increasing Efforts to Protect Digital Infrastructure.

• Data security risks in public sector

• Data breach incidents in Singapore

• Human errors as a major cybersecurity risk

• Actions to close gaps in cybersecurity

• Outcomes of Digital Government Blueprint program