Digital Banking - Masterclass
4.5 (36 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
115 students enrolled

Digital Banking - Masterclass

A complete introduction into digital banking with 3+ hours of videos, assignments, artifacts and quizzes.
4.5 (36 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
115 students enrolled
Created by Rian Chapman
Last updated 6/2020
English
English [Auto]
Current price: $34.99 Original price: $49.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 2.5 hours on-demand video
  • 1 article
  • 19 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Assignments
  • Certificate of Completion
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What you'll learn
  • Understand how digital banking works
  • Explore digital banking systems architecture
  • Master digital banking channels and functionality
  • Understand how banking works
  • Understand the 3 layers of digital banking architecture
  • Discover why liquidity is so important in banking
  • Learn more about the 4 types of digital banks
  • Explore why digital banking really matters
  • Understand why banks don't need branches anymore
  • Learn the 10 sublayers of digital banking architecture
  • Know more about the 4 key digital banking channels
  • Learn about digital banking using wearables
  • Learn about digital banking using web
  • Learn about digital banking using mobile apps
  • Learn about digital banking using chatbots
  • Understand the 7 key digital banking customer journeys
  • Learn about digital onboarding
  • Understand digital onboarding systems flows
  • Learn about digital account management
  • Understand account management systems flows
  • Learn about digital payments
  • Understand digital payments systems flows
  • Learn about digital cards management
  • Understand digital cards management systems flows
  • Learn about digital support
  • Understand digital support systems flows
  • Learn about digital marketplaces
  • Understand digital marketplace flows
Requirements
  • No pre-requisites, although some familiarity with basic business concepts is useful
Description

A complete Digital Banking course on Udemy! You'll learn unique and in depth knowledge from a senior product manager who works in digital banking for one of the World's top 100 banks.

From understanding banking to how digital banking is revolutionizing banking, from digital banking systems architecture to the future of bank branches, from digital banking channels to understanding digital banking functionality and finally digital banking system flows. I offer Q&A sessions with students and detailed summaries of all lectures and topics covered as well as a wide range of resources to help progress your knowledge.

Right now, there are over 142,000+ job listings worldwide (go check Linkedin yourself!) that are looking for digital banking professionals, that pay on average $120,000 + / year. In fact, digital product managers can earn $250,000 + / year.

Digital banking is pandemic and economic recession proof. 

Over $1 trillion has been invested recently in digital banking by banks and unprecedented investment by banks globally is continuing to rapidly change the way that we all bank. Banks can't hire digital banking professionals fast enough.

But how exactly do you get into digital banking? There are definitely no degrees in digital banking or formal certifications, and courses online just scrape the surface. They don't provide real, practical and proven digital banking insights and knowledge. Most folks working in digital, like me, have built up their skills over many years of hard work in technology and management.

Well that's where I can help you. You'll get up to date, practical and proven digital banking insights and knowledge from a digital insider. The kind of skills and knowledge that will help you land a job in digital banking or help you grow your current knowledge of digital.  By developing an understanding of digital banking, you'll master the concepts and the language of digital banking - and have a solid baseline for chasing a rewarding career in digital.

Students aren't required to know anything beforehand. All you need is enthusiasm and an inquisitive mind. I'l teach you the fundamentals and how to apply them, to help you develop into a digital banking professional.

Who this course is for:
  • Anyone interested in digital banking
  • Ambitious professionals looking to pursue a career in digital banking
  • Banking professionals looking to broaden their knowledge of digital banking
  • Anyone interested in digital and future technology trends
Course content
Expand all 22 lectures 02:15:08
+ Introduction
2 lectures 07:03

In this lecture, I'll introduce myself, explain more about digital banking and how understanding digital banking can help you open up new career opportunities.

Preview 05:48
Your First Activity
01:15
+ Introduction to Digital Banking
5 lectures 35:02

In this lecture, I'll discuss the fundamentals and core concepts of banking.

What is Banking?
07:09

In this lecture I'll introduce digital banking, including a simple definition, and explain why customers and banks find it so valuable.

What is Digital Banking?
05:40

Ready...set...go! Time to test your knowledge of banking and digital banking. Good luck!

Banking & Digital Banking
16 questions

In this lecture I'll take you through the conceptual systems architecture of digital banking, including the 3 layers and 10 sublayers that are normally found in digital banking.

Digital Banking Systems Architecture
09:03

Ready...set...go! Time to test your knowledge of digital banking systems architecture. Good luck!

Digital Banking Systems Architecture
10 questions

In this lecture you'll discover why digital banking has become so embedded in the lives of banking customers, globally.

Preview 08:07

In this lecture I'll answer a common question that comes up in digital banking - will customers ever need to use branches again?

Why Won't Customers Set Foot in Branches Again?
05:03

Ready...set...go! Time to test your knowledge of why digital banking is so important and the future of branches. Good luck!

Why is Digital Banking so Important & The Future of Branches
15 questions
+ Digital Banking Channels
5 lectures 39:02

In this lecture I'll introduce the key learnings around digital banking channels we'll be covering off in this section of the course.

Introduction
01:42

In this lecture I'll explore wearables technology and how this is increasingly being used by digital banks to connect their customers to their banking.

Preview 08:46

In this lecture I'll explore web banking and how this was the foundational digital banking channel for other channels like mobile, wearables and chat to follow.

Web
09:36

Ready...set...go! Time to test your knowledge of  digital banking channels - specifically Wearables and Web. Good luck!

Wearables & Web
15 questions

In this lecture I'll explore mobile banking and cover the benefits, and some of the challenges with mobile.

Mobile
09:12
In this assignment, you will spend some time understanding Bank of America's CEO's views around digital banking.
Technology Company Fabulous at Banking
5 questions

In this lecture I'll explore chatbots and cover the benefits, and some of the challenges with chat.

Chat
09:46

Ready...set...go! Time to test your knowledge of  digital banking channels - specifically Mobile & Chat. Good luck!

Mobile & Chat
18 questions
+ Digital Banking Functionality
9 lectures 53:59

In this lecture I'll introduce the key learnings around digital banking functionality we'll be covering off in this section of the course.

Introduction
01:22

In this lecture I'll explore how customers can signup to a bank and open an account using digital channels.

Onboarding
08:44

In this lecture I'll explore how customers can manage their accounts, including viewing account information and transactions, using digital channels.

Account Management
06:34

Ready...set...go! Time to test your knowledge of  digital banking functionality - specifically Onboarding & Account Management. Good luck!

Onboarding & Account Management
18 questions

In this lecture I'll explore how customers can make payments using digital channels.

Payments
07:45

Ready...set...go! Time to test your knowledge of digital banking functionality - specifically Payments. Good luck!

Payments
10 questions

In this lecture I'll explore how customers can manage their debit and credit cards using digital channels.

Cards Management
06:24

In this lecture I'll explore how customers can open an account using digital channels.

Account Opening
06:54

Ready...set...go! Time to test your knowledge of digital banking functionality - specifically Cards Management & Account Opening. Good luck!

Cards Management & Account Opening
15 questions

In this lecture I'll explore how customers can access support, and be guided on how to do their banking, using digital channels.

Support
03:24

Ready...set...go! Time to test your knowledge of digital banking functionality - specifically Support. Good luck!

Support
7 questions

In this lecture I'll introduce the concept of marketplaces, and why marketplaces is increasingly becoming a focus point for immersive digital experience for banks.

Marketplaces - Introduction
06:50

In this lecture I'll explore how marketplaces functionality works.

Marketplaces - Functionality
06:02

Ready...set...go! Time to test your knowledge of digital banking functionality - specifically Marketplaces. Good luck!

Marketplaces
15 questions
In this assignment you will explore the features and functionality of Mox Bank to inform a senior executive and board at First Star Bank, in Hong Kong.
Evaluating Mox Bank
6 questions
+ Bonus Section
1 lecture 00:02

In this bonus lecture, I provide additional resources that will help you progress your learning.

Bonus Lecture
00:02