- 1 hour on-demand video
- 5 downloadable resources
- Full lifetime access
- Access on mobile and TV
- Certificate of Completion
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- Have the courage, the tools and insight to have difficult conversations
- An open mind and a willingness to learn
If you want to effectively communicate with your co-workers, employees, boss, family and friends, then this is course for you! Communication Fundamentals: Master Difficult Conversations introduces you to the key tools and know-how that you need to effectively communicate in order to build stronger relationships and better outcomes! In this course you'll learn how to use the communication process, the various channels of communication and how to recognize which channel is appropriate for which style of personality, the power of persuasion and how to utilize multiple persuasion styles, how to work and manage virtual teams, how to communicate cross culturally, and more! And, you'll learn how to do it in a way that's both informative and engaging!
What Will I Learn?
- Identifying and flexing with different personality types, communication styles
- The difference between formal and informal styles of communication and when to use each
- How to put yourself in the shoes of the receiver in order to truly understand what they're trying to get across
- The power of silence and when to use it
- How to be persuasive with different types of personalities in order to reach the best outcome
This course is also full of examples and activities that allow you to practice what you are learning!
Work with me over 6 exercises to develop your competencies and communication skills!
Learning Communication Fundamentals will benefit you professionally as you gain skills and acquire tools that will enable you to lead your team, create a cohesive momentum within your company and become a strong communicator in any situation! This is an important skill for leaders and anyone dealing with a team or people to have in order to create a successful workplace environment.
Communication Fundamentals can be challenging and complex. To navigate this maze you need to develop the skills to communicate with different types of people, in multiple situations and you have to know when and how to communicate so that both you and the other party are happy, and that is exactly what you will learn to do in this course!
This Communication Fundamentals: Master Difficult Conversations course brings Lorraine Wiseman's 25+ years of experience and industry know-how, to you! Her unique teaching style comes from her experience in presidential roles in 7 companies, in 6 countries around the world.
By the end of this course you will be able to confidently and effectively communicate in any situation and environment, and by doing so, build stronger relationships, motivate employees, achieve company goals and reach business objectives.
We look forward to seeing you in the course!
- Anyone who wants to get better at having difficult conversations
- Anyone who feels uncomfortable discussing issues with another person
- Anyone who has a fear of conflict and would like to become more comfortable with conflict
In this lesson we explore the depths of communication and look at exactly what communication is!
In this lesson we will explore and define the communication process by looking at communication and receiver interpretation, noise and response!
In this lesson you will learn about strategic conversations, effective listening, discernment, body language and dialogue!
In this lesson we look at both formal and informal communication and discuss the positives and negatives of each. We also look at various situations and when informal vs formal communication would best apply.
In this lesson we will explore why peoples interests conflict with one another and how to work with conflicting interests.