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Difficult Conversations at Work Made Easier
Rating: 4.2 out of 5(1,059 ratings)
3,044 students

Difficult Conversations at Work Made Easier

Step by Step Guidance for Managing Difficult Conversations at Work
Created byKellie Edwards
Last updated 3/2017
English

What you'll learn

  • Follow a step by step process to Successfully Plan, Prepare and Handle a range of difficult conversations at work
  • Review good and bad examples in the case studies discussed
  • Identify What Professional Development they may need to deepen their capabilities as Team Leaders and Managers

Course content

6 sections • 21 lectures • 59m total length

  • Introduction2:02

    Hear about Managing Difficult Conversations Made Easier

    Find out more about your instructor, Kellie Edwards, Psychologist, Mindfulness Teacher and Leadership Development Coach.

    Hear who Managing Difficult Conversations Made Easier is for

    Find out what you will learn in Managing Difficult Conversations Made Easier

  • Real cases of Difficult Conversations at Work3:35

    Hear three examples of Difficult Conversations at work


    Hear what Team Leaders, Small Business Owners and Managers have to talk about and what they are worried about

  • Activity: What about you?0:15

    Your turn to think about how you would Manage a  Difficult Conversation at your workplace

  • What can make a Conversation Difficult?1:05

    Gain an understanding of what can make a conversation difficult 

Requirements

  • A willingness to slow down and prepare for conversations that might be challenging
  • Practice the skills and follow the steps to achieve a more successful outcome

Description

Most people enjoy good relationships at work, most of the time. However, even in the best workplace, with the best managers and employees, issues arise and problems can occur. 

This course will help to prepare you for a difficult conversation in the workplace, and provide practical tips on how to handle the conversation well.

Whether you have to deliver bad news, address a performance issue, customer or employee complaint or conflict between personal and work needs, this course will support you.

I will take you through a step-by-step guide to preparing, delivering and documenting the conversations that inevitably come up during your career in people management.

Remember, if there is something wrong, most people would prefer to resolve it quickly so both of you can get on with the job. Not addressing difficult conversations can affect employee morale, business productivity  - and land you in deeper trouble than when it started.

However, there is a lot that can go wrong during difficult conversations and so it is really important to consider what to do, how to do it AND how to manage the emotions of all involved. 

Resolving issues and moving forward successfully gives your people confidence in you as a leader, confirms your professional reputation in the workplace and builds a constructive workplace culture of success and happiness.

Whether you are a Manager, Team Leader, Supervisor - or want to be - you will learn the skills for managing difficult conversations at work, transforming one of the most stressful parts of your job description into one where you feel confident and calm.

Who this course is for:

  • 1: New Managers, Team Leaders and Supervisors - anyone who has people management responsibilities and wants to be sure they manage difficult conversations well
  • 2: Anyone who is aspiring to Leadership or Management Roles and wants to demonstrate this capability

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