Difficult Conversation Foundation
What you'll learn
- How to control your emotions during a difficult conversation
- A psychologist guide to difficult conversation
- How to have difficult conversation at work
- Mastering difficult conversation
- How to have difficult conversation with your supervisor
- How to have difficult conversation
- Tips for making difficult conversation productive
- The three Cs of effective conversation
- No special requirement
- Desire to resolve issues amicably
- Desire to communicate effectively
A difficult conversation is any conversation in which there are strong differences of opinion between two people and has the potential to become emotional. It is vital we need to understand that people enter into almost every conversation with certain pre-determined opinions and expectations. When these expectations are being challenged by others, us human nature often we reacts initially with emotion. We must understand that difficult conversations are sometimes characterized by fear, anger, frustration conflict, and other strong dividing not unifying emotions. Avoiding difficult conversations by any manager will likely cause even more problems than finding an effective way to hold the difficult conversation. In companies if difficult conversations is not than properly it can lead to employees quitting their jobs which can also affect the organization reputation and management or managerial competence.
It very important that sometimes difficult conversation should take place in a neutral location because it will help employee to feel less nervous. It is very important that one express his feelings and ideas during difficult conversation and be honest about how they feel. If you hold back your through feeling during difficult conversation it will come back to do more damage later on. In any difficult conversation, avoiding assuming that your opinion is the only one that matters. By asking questions frequently and listening are great ways to show that you are interested in what the other person is saying. There is no manager or individual that is expert in difficult conversation but continues practice is the key to success.
Who this course is for:
- Managers, Supervisors employees, students, businessmen consultants, parents, governments, customers, public etc.
My education is centered on business and marketing, I have studied with Chartered Institute of Marketing ( C.I.M-UK) from certificate in marketing, advance certificate in marketing to post graduate diploma in marketing. I proceeded to do master of business administration from central university graduate business school.
I have eighteen years of practical working experience with reputable organisations. The names of these previous organisations I have worked with are Central university Lecturer, Platinum Impex limited, Regional sales/marketing officer, sales/marketing executive, Laine Services Limited. Strict marketing research services chief executive officer/consultant,etc. Iam currently self employed, working as chief executive officer/ consultant of Strict Consult.
I believe in ardent entrepreneurship and always prepare to help business start-up voluntary. In this twenty first century, the customer is king, and every business or student need to understand the customer centric regime. you need the right education and training to understand the customer and deliver to his satisfaction. If you satisfy the customer consistently he will pay your organisation with his loyalty.