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30-Day Money-Back Guarantee
Business Entrepreneurship Freelancing

Difficult Clients: How to Deal With Bad Freelance Clients!

Freelancers Learn To Fight Back Against Clients Who Treat You Like Garbage And Run Off With Your Cash!
Rating: 4.8 out of 54.8 (16 ratings)
228 students
Created by Lex DeVille
Last updated 5/2020
English
English [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • How to deal with difficult freelance clients for better results!
  • How to avoid problems with clients long before they start!
  • Powerful client communication and de-escalation techniques!
  • The 3 levels of difficult client escalation and how to respond at each stage!
  • What to do when clients disappear when they owe you money!

Requirements

  • You should be interested in freelancing online.
  • You should be interested in delivering great work for your clients.
  • You should want to have an awesome experience with every client.
  • You should be open to unique perspectives on conflict management.

Description

Seven years of freelancing and I've been treated like crap a lot. For some reason, difficult clients think freelancers are employees. No, we're lower than employees. We're the mud on their boots. We're dog poop on the sidewalk.

Difficult clients think it's okay to have you do work and not pay. They expect an instant response from you, while not responding back for weeks. They ignore contracts and deadlines and expect you to adapt. Last but not least, they think if you stand up to them at all, you're inviting them to get angry, call you names and generally tell you off...oh and, there's not a darn thing you can do about it!

Or is there?

In this course, I'll show you how I approach clients who are difficult, troublesome, problematic and generally unpleasant to work with. Inside, I'll share a whole bunch of tactics I use to keep clients in line. Some of the methods involve contracts, formalities, record-keeping, and filtering methods. Others involve deep psychology, influence and persuasion, communication skills, and even devious and downright dirty tactics for defending yourself in worst-case scenarios.

  • Discover how to filter out difficult clients before you get involved with psychopaths!

  • Learn useful communication techniques to avoid negative problems from the start!

  • Gain insight into the levels of conflict escalation and practice de-escalation techniques!

  • Apply mitigation methods and powerful psychological tactics to defend yourself!

  • Learn to fight dirty against clients who refuse to pay or get super nasty with you!


If you're tired of being pushed around by clients, and if you're tired of having your time wasted with nothing to show for it, then this course is for you. If you want to learn how to solve those problems, then scroll up and enroll now!

Your Instructor,
Lex DeVille

P.S. When you enroll in this course you join more than 3,000 students working to escape corporate prison and build a freelance empire! You also gain access to our free student community for collaboration.

Who this course is for:

  • Freelancers who want to know how to deal with problem clients.
  • Freelancers who are dealing with conflicts on Upwork or elsewhere.
  • Freelancers who've been ghosted by clients without pay.
  • Freelancers who want more power to protect themselves online.
  • Freelancers who get treated like crap because clients think we are employees!

Course content

6 sections • 51 lectures • 2h 53m total length

  • Preview01:59
  • What is a Difficult Client?
    02:20
  • Preview02:26
  • The 4 Phases Quick View
    00:42
  • Quiz 1
    3 questions

  • Intro to Mitigation
    00:48
  • Key Indicators of Difficult Client Personalities
    05:36
  • Preview06:58
  • How to Test a Client for Problems and Get Paid for Your Time
    06:25
  • Preview06:48
  • Find Out Who All Will Be Involved
    02:54
  • The ONLY Person You Should Take Orders From...
    04:15
  • Helpful Practice Activity 1
    01:17
  • Quiz 2
    3 questions

  • Introduction to Preparation
    02:40
  • Preparation 1 - Professionalism
    04:20
  • Preparation 2 - Get it in Writing
    04:27
  • Resources for Creating a Paper Trail
    00:30
  • Preparation 3 - Record it in Audio
    04:17
  • Resources for Recording Audio
    00:45
  • Preparation 4 - Prepare an Official Proposal
    04:04
  • Example Proposal
    02:53
  • Preparation 5 - Master Client Service Agreement
    04:15
  • Master Client Service Agreement Example
    00:09
  • Preparation 6 - Scope of Work Agreement
    03:43
  • Scope of Work Agreement Example
    00:11
  • Preview04:45
  • Preparation 8 - Get a Deposit Up Front for Your Work
    06:24
  • Helpful Practice Activity 2
    00:33
  • Quiz 3
    3 questions

  • Introduction to Response
    01:35
  • What To Do When Clients Disappear For Weeks or Months
    06:18
  • What To Do When You Submit Work And The Client Fails To Pay
    07:41
  • What To Do About Micro-Manager Clients
    05:24
  • What to Do About Clients Who Can't Articulate What They Want
    05:23
  • What To Do About Scope Creep Clients
    04:58
  • What to Do About Clients Who Love You Right Up Until You Share Your Rates
    06:04
  • How to Fire a Client
    05:10
  • Helpful Practice Activity 3
    00:32
  • Quiz 4
    2 questions

  • Introduction to Dirty Fighting
    03:19
  • Flattery & Liking
    02:56
  • Positive Reinforcement
    04:06
  • Restricted Choices
    02:20
  • Play the Victim
    02:28
  • Stonewalling
    05:11
  • Get Commitments in Front of Others
    02:15
  • Baiting the Client to Get Nasty
    06:25
  • Suggesting You Will Become a Problem for Them
    05:01
  • How to Keep Yourself Out of Trouble!
    03:31
  • Helpful Practice Activity 4
    01:26
  • Quiz 5
    3 questions

  • Reviewing Your Results
    02:28
  • Helpful Practice Activity 6
    00:49
  • Other Useful Resources
    00:16
  • Where to Go From Here
    01:17

Instructor

Lex DeVille
Escape Corporate Prison & Build a Freelance Empire!
Lex DeVille
  • 4.6 Instructor Rating
  • 2,813 Reviews
  • 7,877 Students
  • 15 Courses

Lex DeVille holds a multiple degrees in Psychology and is an NLP Master Practitioner, Ericksonian Hypnotherapist, and Enneagram Personality Profiler. Using strategic psychology, tactical empathy, and over a decade of field experience with personality studies, Lex built multiple profitable online businesses from scratch including two full-time freelance businesses, a publishing company, a coaching company, and more.

Lex has been featured on The Fastlane Forum, Military Spouse, Unf*ckwithable Girlfriends, Next Gen Mil Spouse, iNLP, The Joplin Globe, Kill Bigger Radio Show and several other places.

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