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IT & Software Network & Security Problem Solving

Diagnosing Internet Connection Issues

Be One Step Ahead In The Battle Against Internet Problems!
Rating: 3.8 out of 53.8 (126 ratings)
12,286 students
Created by Rob Pember
Last updated 7/2020
English
English [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • The basic flow of internet (broadband and fibre) internet connections
  • Steps to take when the internet goes down or is much slower than usual
  • How to narrow down where the internet outages/slowdown is occuring so they are more informed before speaking to their Internet Service Provider (ISP)
  • How to identify if the phone line might be the cause of internet problems
  • Wifi Issues
  • Ideas for a "Backup" Internet Connection to keep working when the main internet connection is down
  • Restarting Router Remotely
  • Bonus content - An introduction to IP addresses, including about having a Fixed IP
  • Bonus content - An introduction to Firewalls

Requirements

  • Having some technical aptitude/ability to problem solve

Description

We rely so much on the internet that when our connection goes down, or behaves very slowly, it is not only very frustrating but has an impact on our business and personal lives. It's even worse if internet connection problems are intermittent or ongoing!

Getting to the bottom of WHY the problems are happening can be "a needle in a haystack", so this course is intended to provide some basic understanding, along with things to test - in order to identify whether the problem is with something at your premises, the Internet Service Provider or (in the case of Broadband/Fibre) the underlying phone network. This should help to save time (and frustration!) when contacting your Internet Service Provider, as you'll be more informed and can try things ahead of speaking to them.

I produced this course with small business owners and home users in mind - the topic is technical by nature, but I've tried to stick to the fundamentals and break it down into methodical steps. It is focused on Broadband and Fibre (as these are what I had to deal with during my time working in IT infrastructure), but some of the principles could be applied to other forms of internet such as cable.

Later in the course, I touch upon issues relating to Wifi and also the idea of a "Backup" Internet Connection (so you can keep working when you main internet connection goes down). There are also lectures on restarting a router remotely, introduction to IP Addresses (including Fixed IP's) and introduction to firewalls.

Ultimately, no one wants to waste more time and energy than they have to dealing with internet problems, which is why I'm sharing my experience through this course - I hope you find it useful and helpful.

Who this course is for:

  • Anyone who has some technical aptitude and wants to be better equipped at dealing with internet issues, including small business owners and home users
  • Beginners in IT infrastructure
  • Anyone working in the IT sector who is fed up of their internet problems!

Course content

1 section • 17 lectures • 32m total length

  • Preview01:00
  • Preview01:36
  • Preview01:46
  • Preview02:19
  • When All Devices Are Affected
    01:16
  • Initial Actions
    01:24
  • If Problems Persist
    00:59
  • Testing & Using the Diagnostic Phone Socket
    02:59
  • Preview01:04
  • Ask Your ISP
    01:25
  • If Slowness Persists
    01:24
  • Summary
    01:14
  • Preview02:16
  • Having a "Backup" Internet Connection?
    02:31
  • Restarting Router Remotely
    03:15
  • Bonus - Introduction To IP Addresses (Including Fixed IP's)
    04:09
  • Bonus - Introduction To Firewalls
    01:26

Instructor

Rob Pember
Multi-instrumentalist, Music & Tech Educator
Rob Pember
  • 4.0 Instructor Rating
  • 145 Reviews
  • 15,323 Students
  • 2 Courses

Hi, I'm Rob and I'm a multi-instumentalist and music educator. I also have a background in tech.

I have many years experience playing keyboards/piano and guitar, along with other instruments for good measure. This has included playing in bands, composing, recording and also teaching one-to-one instrumental lessons (on keyboards and electric guitar). It is the teaching that I enjoy the most, as I am able to impart my experience and love of music to others.

As I have a background in tech, I'm also able to cover topics such as live sound engineering, mindful of what is required from both a sound engineer and musician's perspective.

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