Diagnosing Internet Connection Issues
What you'll learn
- The basic flow of internet (broadband and fibre) internet connections
- Steps to take when the internet goes down or is much slower than usual
- How to narrow down where the internet outages/slowdown is occuring so they are more informed before speaking to their Internet Service Provider (ISP)
- How to identify if the phone line might be the cause of internet problems
- Gain a basic understanding of common WiFi issues
- Ideas for a "Backup" Internet Connection to keep working when the main internet connection is down
- Restarting Router Remotely
- Bonus content - An introduction to IP addresses, including about having a Fixed IP
- Bonus content - An introduction to Firewalls
Requirements
- Having some technical aptitude/ability to problem solve
Description
Most of us are heavily reliant on the internet and so internet connection issues can cause problems in our work/business and personal lives.
The biggest challenge is locating the cause of the internet connection problems (whether this be an outage or speed issue) and made even more difficult when the problem is intermittent - even if an engineer is called out, they may not find the problem.
The purpose of this course is to provide you with a series of methodical steps and tests, enabling you to narrow down the cause of internet connection problems - this should help to save time (and frustration!) when contacting your Internet Service Provider, as you'll be more informed and can try things ahead of speaking to them.
I produced this course with small business owners and home users in mind - the topic is technical by nature, but I've tried to stick to the fundamentals and break it down into methodical steps. It is focused on Broadband and Fibre (as these are what I had to deal with during my time working in IT infrastructure), but some of the principles could be applied to other forms of internet such as cable.
Later in the course, I touch upon issues relating to Wifi and also the idea of a "Backup" Internet Connection (so you can keep working when you main internet connection goes down). There are also lectures on restarting a router remotely, introduction to IP Addresses (including Fixed IP's) and introduction to firewalls.
Ultimately, no one wants to waste more time and energy than they have to dealing with internet problems, which is why I'm sharing my experience through this course - I hope you find it useful and helpful.
Who this course is for:
- Anyone who has some technical aptitude and wants to be better equipped at dealing with internet issues, including small business owners and home users
- Beginners in IT infrastructure
- Anyone working in the IT sector who is fed up of their internet problems!
Instructor
![Rob Pember](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 3.9 Instructor Rating
- 159 Reviews
- 15,367 Students
- 2 Courses
Hi, I'm Rob and I'm a multi-instumentalist and music educator. I also have a background in tech.
I have many years experience playing keyboards/piano and guitar, along with other instruments for good measure. This has included playing in bands, composing, recording and also teaching one-to-one instrumental lessons (on keyboards and electric guitar). It is the teaching that I enjoy the most, as I am able to impart my experience and love of music to others.
As I have a background in tech, I'm also able to cover topics such as live sound engineering, mindful of what is required from both a sound engineer and musician's perspective.