Understanding and developing Emotional Intelligence
4.3 (5,136 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
13,331 students enrolled

Understanding and developing Emotional Intelligence

What Emotional Intelligence is, why It matters, and how to develop it.
4.3 (5,136 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
13,331 students enrolled
Last updated 2/2020
English [Auto], Italian [Auto]
Current price: $34.99 Original price: $49.99 Discount: 30% off
5 hours left at this price!
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This course includes
  • 44 mins on-demand video
  • 6 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • You will be able to understand and apply the principles of Emotional Development in both personal and professional spheres.
  • The knowledge to mentor or coach others towards greater Emotional Intelligence.
  • Greater personal insight into the links between thoughts and feelings, and be able to distinguish between them in order to make more informed choices.
  • More resilient responses to challenges, stress, pressure and high demand.
  • The course does not require learners to have any specific software, just basic computer-operating skills.
  • No special materials or prior knowledge necessary - everything is provided.

This engaging course outlines the concept of Emotional Intelligence, explains why it is important for personal and professional development, and describes how to apply the ideas to assess and improve your own confidence and performance by developing your EI. 

As the different aspects are explained via our video lectures, each section is supported by downloadable exercises and other resources to help you revise and consolidate the learning.

We all know what intellectual intelligence is, and we also know it can be misleading because that sort of intelligence doesn’t accurately reflect how well someone functions and manages at work or in life.

We also all know of highly intelligent people who don't handle themselves very well; they are not good in social relationships, for example, or that have difficulty communicating.

Just as important as conventional IQ – the sort of intelligence that gets measured in those tests many of us did in school – is Emotional Intelligence. 

Emotional Intelligence is a set of aptitudes which determine how well you handle yourself in life, and how well you are able to understand and get on with others.

In an ever-more complex and demanding world, technical expertise – knowing how to do your job – is not enough. We are all experiencing higher demand, more stress, and more fluid working relationships. Now we can all do with being more proactive, engaging with others, and learning how to manage our own energy levels, our relationships, and other people.

The skills of Emotional Intelligence show you how to do these things and how to develop the insight and confidence to handle your own and others' expectations and emotions effectively.

This course features easily learned elements supported by practical exercises, all clearly explained by Barry Winbolt, lecturer and psychotherapist, based on his 30 years' experience of helping people to improve workplace relationships and performance in many different settings and cultures.

In a series of engaging videos, he explains the strengths of Emotional Intelligence and why we should develop them in ourselves and others. He shows you how to make the skills part of your repertoire. He then provides a comprehensive toolkit for creating positive working relationships, and managing yourself, as well as the increasing demands of the workplace. 

By the end of this course, you'll have a better understanding of Emotional Intelligence, which will help you become more confident in your decisions and your working relationships. It will place you ahead of the pack; Emotional Intelligence is a key component in effective management and leadership.

Emotional Intelligence is based on a set of learnable skills. It is backed up by a huge body of research which shows that these skills can help you:

  • Get on better with others
  • Communicate more effectively 
  • Make better decisions
  • Handle stress and pressure
  • Motivate yourself
  • Reduce anxiety
  • Manage others more effectively.

You’ll also learn why EI is now seen as the defining characteristic among successful managers and leaders. 

Who this course is for:
  • Aimed primarily at managers, aspiring managers and others in a supervisory role, the content is applicable to anyone who wants to understand Emotional Intelligence for personal or professional development
  • People who want to improve their career prospects by developing their Emotional Intelligence
  • HR and other professionals who want to guide and coach others to improve their performance
  • Leaders who want to know how to 'win hearts and minds'
Course content
Expand all 21 lectures 43:43
+ Emotionally Intelligent attitudes and behaviour
2 lectures 06:39
Developing the habits of Emotional Intelligence
Emotional Intelligence Quiz
5 questions
+ The Five Pillars of Emotional Intelligence
4 lectures 13:04
The Five Pillars or competencies of Emotional Intelligence
Self-awareness and self-control

This lecture has an accompanying download.

Empathy is an important element in social relations and understanding. It is the main mechanism by which we understand and respond to others' feelings; how we connect, and how we get along with them..The demonstration of empathy relies mostly on a set of emotional responses. The Toronto Empathy Questionnaire enables you to assess your responses in social situations, adding to your understanding of yourself.

Social skills and empathy
+ Harnessing Emotional Intelligence
2 lectures 04:26
How Emotional Intelligence helps prevent stress and fatigue
How Emotional Intelligence helps with career and success
+ Applied Emotional Intelligence; self-monitoring and the positive changes
2 lectures 03:21
Self-monitoring and positive change
Helping and supporting others
Section 3, 4 & 5 Quiz
5 questions
+ Eight ways to keep improving your Emotional Intelligence
8 lectures 08:29
Keeping your interest alive
1. Study humility
2. Notice how you react to people
3. Look honestly at how you think about, and interact with others
4. Do a self-evaluation
5. Manage your emotions
6. Take responsibility for your behaviour
7. Be open and sociable
Test your understanding of the lectures contained in section 6. 
Section 6 Quiz
5 questions
+ Course summary and quiz
1 lecture 01:59
Lecture 21: Summary.

This final quiz will test your understanding by asking questions about the general philosophy and the central messages of the course.

Final quiz on Emotional Intelligence.
7 questions