Developing Emotional Intelligence in Teams
What you'll learn
- Identify how team working through emotional intelligence can lead to better outcomes
- Explore how people can behave and react to change and the emotions experienced in change
- Recognize why some conflict is to be expected and why it is a part of healthy relationships
- Examine behavioral styles with a focus on your style and how to work with others with different styles
- Ascertain how to work to build the hearts and minds of your team
- Develop and build your emotional resilience, your social skills and your emotional intelligence
- No prior knowledge and experience is needed to benefit from the course.
- You should have an interest and understanding of emotional intelligence.
- An interest in how interactions with other people work and how to build them more effectively.
- Keenness to learn about behavioral styles based on DISC (Dominance, Influence, Steadiness and Compliance).
- You should have a willingness to complete the practical activities to grow and develop your teamworking and your emotional intelligence skills
NASBA CPE accredited course
National Association of State Boards of Accountancy (NASBA)
NASBA CPE credits: 5.0
Recommended NASBA field of study: Personnel/Human Resources
Program level: Intermediate
To earn NASBA CPE credits:
- Complete all videos
- Score 70% or higher on final exam
Glossary: Find PDF attached to the first lecture of this course.
Completion to obtain CPE should be accomplished a year after purchase date.
If you undertake this course for NASBA CPE credits, please complete the Self Study Course Evaluation.
How effective are you at working with other people in small groups or in larger teams?
How good are you at communicating and building effective relationships?
How are you working with the emotional intelligence of your team and developing emotional intelligence in the workplace?
The increasing complexity of teamwork in the 21st century means that teams are unlikely to achieve superior performance through chance or the skills of an effective team leader. What matters is how the team manages the emotional climate under which they are working - in other words, effectively managing emotional intelligence in the workplace.
This course is about proactively working together with others in ways that will help you to communicate more efficiently as you engage with each other to bring value to your company and your customers. In addition, the emotional intelligence skills, processes and tools taught in this course can bring value to other aspects of your life.
People often talk about positive and negative emotions. This is not that helpful as emotions cannot really be labelled in that way. The course also covers the myths around positive and negative emotions and why this terminology is not appropriate when working to understand emotions and emotional intelligence in the workplace.
Good team working means that you can understand how each other works together. It means that you can have an understanding of other people's strengths and limitations through the way in which they use they prefer to approach situations, their focus and their behaviour.
The course, also, covers working with the emotions experienced during change and ways to develop resilience in individuals, teams and organisations.
Some disagreement and conflict will be inevitable as this is where learning, creativity and understanding occurs. It is not that conflict occurs that is the issue, it is how it is managed by the individuals involved, the team and the leader.
The course is based around the outer world component of emotional intelligence focusing on empathy and social skills.
This course is a standalone course for anyone interested in understanding how to work more effectively with others within teams. It compliments other courses that explore emotional intelligence in more depth.
The course covers the DISC model looking at the behaviours of Dominance, Influence, Steadiness and Compliance and how these work together in teams.
You get the opportunity to look at the four behavioural styles and how you can work better with others who have a different style to your own. Completing the assessment to determine your own DISC style, will enable you to have a better understanding of your preferences and focus and how these differ from your team co-workers.
You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.
The course is made up of a series of lectures and contains comprehensive course notes. There are a series of interactive exercises that involve some activity with other people and some reflection.
The course material makes up a one to two day workshop so is equivalent to 8 -12 hour's training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.
PLEASE NOTE - This course is NOT for you if you are not prepared to work through the practical activities that make up a fundamental part of the course. Team working cannot be developed just by watching the video lectures. It requires you to do some reflective thinking, to get some feedback and to discuss your development with others. I'm afraid that you won't get the best from the course unless you are prepared to do this.
There are SEVEN practical activities included within the course that are designed to help you and your team to develop your team working capabilities.
Reflecting about this Course on Teams
Assessing the Dynamics of your Team
Team Emotional Intelligence Checklist
Exploring Emotional Hot Buttons
Assessing your Behavioural Style
Your Least Preferred Style
Review your Learning
All of these practical activities require you to engage with your team and do some work outside of the course.
This course is being continually refined and updated to ensure it remains current and relevant.
All videos are High Definition recorded in 1080p.
All PDFs can be completed online and are Section 508 / ADA Accessibility compliant.
All videos have grammatically correct English captions.
Latest update - January 2023
CPE (Continuing Professional Education)
Identify how team working through emotional intelligence can lead to better outcomes
Recognize why some conflict is to be expected and why it is a part of healthy relationships
Examine behavioral styles with a focus on your style and how to work with others with different styles
Ascertain how to work to build the hearts and minds of your team
Explore how people can behave and react to change and the emotions experienced in change
Develop and build your social skills and your emotional intelligence
For more information regarding administrative policies, please contact our support using the Help and Support link at the bottom of this page.
Who this course is for:
- This course will support the development of your emotional intelligence.
- This course will be of interest to you if you are looking to develop your interpersonal relationships within teams.
Hi. I'm Robin Hills. I am an emotional intelligence coach, trainer and facilitator with over 40 years' business and commercial experience. I provide knowledge and skills that help people understand themselves and others better.
I have the most comprehensive range of on-line courses based on emotional intelligence in business - not only on Udemy but anywhere on the internet. I am not teaching any other types of course as I am a specialist in emotional intelligence and it is the focus of my business.
My courses go beyond the fundamental basics of emotional intelligence covering many aspects of how it can be applied in day to day work to lead, grow and develop people in ways that build authentic relationships.
My work takes me into small start-ups through to large corporate multi-nationals and into the Public Sector with financial institutions, government departments and health departments, as well as charities. This provides me a practical understanding of how emotional intelligence works and applied in the real world, enabling me to keep up to date with relevant issues.
I'm a registered practitioner with the British Psychological Society and an active member of the NW committee of the Association for Business Psychology.
My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Our emotional intelligence programmes are accredited by the Institute of Leadership and Management.
Over the last few years, I have delivered workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town, the Middle East and India.
I am the author of
- The Authority Guide to Emotional Resilience: Strategies to weather storms and manage stress in the workplace (published May 2016)
- The Authority Guide to Behaviour in Business: How to build successful and powerful relationships (published November 2017)
Both are available on Amazon.
Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt. I am here to support and guide you.
The learning process I use on Udemy is designed to work with you and the challenges you are facing today and tomorrow. It is practice-driven, evidence-based and directly helps you to improve your capacity to change.
Many of my Udemy courses offer you the chance to win a valuable prize as you work through the course.
All learners gain access to additional resources to develop emotional intelligence outside of Udemy, including a free book, podcasts and subscription to a digital magazine - Ei-Matters.
I look forward to empowering your emotional management.