
This video is a welcome and introduction to this emotional intelligence course.
This lecture will provide an explanation and description of what emotional intelligence is and its brief history.
This lecture describes the four domains of emotional intelligence. These domains are attributes to help us understand how emotional intelligence operates in interactions and how to respond better using emotional intelligence.
This lecture digs down into the first domain of self awareness and describes what occurs in this stage of an interaction. It looks at the role of personal strengths and weaknesses, emotional triggers and stressors, and strategies for developing self awareness.
This lecture will dig down into the second domain of self management and describes what occurs at this stage of an interaction. It identifies strategies for developing and promoting self management.
This lecture will dig down into the third domain of social awareness and describes what occurs at this stage of an interaction. It identifies strategies for developing and promoting social awareness.
This lecture will bring together the work of the prior three domains to summarise on how it shapes the outcomes of social relationships and relationship management, the fourth domain.
This lecture identifying how as a leader you can encourage others to express their emotions at work and how you can support others to develop their emotional intelligence.
This video summarises and closes the course.
“If your emotional abilities aren't in hand, if you don't have self-awareness, if you are not able to manage your distressing emotions, if you can't have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.”
Daniel Goleman (1995)
Emotional intelligence involves the ability to recognise, understand, and manage one's own emotions and the emotions of others. It is a key component of effective leadership, as it enables individuals to build strong relationships, communicate effectively, and respond appropriately to challenging situations.
Emotional intelligence is a critical skills for success, either in our professional or personal lives. Highly emotionally intelligent people perform better as leaders as have stronger personal relationships.
This course is an introduction to what emotional intelligence is, how it works and is applied, and offers tips and guidance in developing techniques and behaviours that will help to improve your emotional intelligence.
Specifically the course content will cover the following areas:
• The four (4) domains and attributes of emotional intelligence:
What is self awareness and how to develop it
What is self management and how to develop it
What is social awareness and how to develop it
What is relationship management
• Emotional intelligence and leadership and helping others develop emotional intelligence