Practical Help Desk / Desktop Support 2025

Name: Practical Help Desk / Desktop Support 2025
Rating: 3.5 (62 reviews)

Practical Computer Troubleshooting Course: Help Desk/ Desktop Support Role In Real Life

Created byPema Lhanang

Last updated 6/2025

English

What you'll learn

Practical Help Desk / Desktop Support 2024
Prepare for Help Desk / Desktop Support, Ace interview & get hired
Real life hands-on on the job computer troubleshooting Windows 10, Active Directory, Cisco VPN, 0365, MAC OS
Mac troubleshooting

Course content

1 section • 21 lectures • 2h 51m total length

Introduction2:00
Introduction: Who Am I
Practical Computer Troubleshooting Course: Help Desk/ Desktop Support 2020
Course Overview4:06
Course Overview: Gist of what is covered in the course
Mindset3:46
In this lecture I will tell you little bit about having the right mindset to succeed in Tech Career.
Learn All Control Panel Items7:26
To know Windows you need to know all the items in Control Panel, in this unit I will go through each items in Control Panel.
Windows Essential Tools12:45
Windows built-in tools explained in Details
Network Troubleshooting: Wired & Wireless7:04
Network (wired & wireless) troubleshooting explained from basic to Advanced.
Popular Browsers Troubleshooting19:43
Popular browsers: Chrome, FireFox, IE and Edge, How to Troubleshoot each.
Sound Troubleshooting5:58
How to Troubleshooting Computer Sound issues
Display Issues4:57
Computer Sound troubleshooting: Basic to Advanced
Printer Troubleshooting5:40
Printer Troubleshooting
Virus & Malware Remediations8:43
How to remove Virus/Malware
MS Office apps19:50
Microsoft Office Applications Troubleshooting
Active Directory & Cisco VPN5:12
Active Directory & VPN Troubleshooting
Useful Tips & Tricks8:12
Some very useful tips and Tricks including file association, protected pdf files and many more.
Useful Command Line syntaxes7:30
Useful Command line commands to troubleshooting network, accessing remote machines and much more
Useful KB Shortkeys4:14
Keyboard shortkeys to help with Productivity
Other Topics: BSOD, Slow pc, Slow Browser, Loud Noise & Boot up issues11:10
How to Resolve: BSOD, Slow pc, Slow Browser, Loud Noise & Boot up issues
Favorite Productivity Apps8:11
Learn Hardware Essentials5:08
Hard drive
RAM
Battery – Battery (dual) settings
Hardware Reset
Display (rarely)
Keyboard (rarely)
Mix and Match
MAC OS17:41
Mac OS troubleshooting: Common mac issues explained
Final Thoughts and Useful Resources2:11
Final Thoughts and Sharing some useful Resources that helped me in my career. Thank you so much all. Much appreciated!

Requirements

Basic computer knowledge, curious attitude and willingness to learn

Description

In this course I will walk your through the complete practical on the job steps to troubleshoot user's computer issues. This training does not involving boring theories. Just plain hands-on practical day to day scenarios only. After completing this course you will be able to troubleshoot most computer issues in an enterprise environment with ease. Conventional certifications and college course doesn't teach you how to resolve real world on the job issues. This course will prepare you for the Technical interview for Help Desk /Desktop Support role. I have created precise and short videos of each topics to benefit and retain the knowledge in that specific video. Windows and Mac both troubleshooting are explained here. Topics range from Windows 10 enterprise environment, MS Office software, Cisco VPN, Active directory and MAC OS.

Best of luck of with your quest for better career. In this course I will walk your through the complete practical on the job steps to troubleshoot user's computer issues. This training does not involving boring theories. Just plain hands-on practical day to day scenarios only. After completing this course you will be able to troubleshoot most computer issues in an enterprise environment with ease. Conventional certifications and college course doesn't teach you how to resolve real world on the job issues. This course will prepare you for the Technical interview for Help Desk /Desktop Support role. I have created precise and short videos of each topics to benefit and retain the knowledge in that specific video. Windows and Mac both troubleshooting are explained here.

Sections are broken into digestible Topics below:

Control Panel ITEMS.

Essential Windows tools.

Network Troubleshooting.

Display / Sound.

Malware/ Virus.

Popular Browsers.

Active Directory & VPN.

Useful Command Line Syntaxes & Keyboard Shortcuts.

Hardware Essentials.

Favorite apps for productivity.

MAC OS Basic troubleshooting in One Video.

Finally some Career Advises.

Best of luck of with your quest for better career.

Who this course is for:

Recent graduates, starting/mid level help desk/ Desktop support Technician
Desktop Support Technician /Enterprise Help Desk Support Technician