Desktop Support Computer Basics IT Support Training Course

Learn how to create and manage Windows user accounts via the control panel, choosing between administrator and standard users, setting passwords, changing pictures, and deleting accounts.

Learn how to locate recently downloaded files on your system for desktop support by using the recent files list, the downloads folder, and showing the file location in documents.

Install windows on your pc by selecting language and architecture, partitioning the hard drive, and completing the first-time setup with a username and password.

Explore essential Windows security and system checks in desktop support, including Action Center settings, Windows Defender, antivirus, updates, Windows Firewall, backup, and key administrative tools.

Manage hardware and sound on a desktop by configuring printers, device properties, and security permissions, adjust autoplay, audio, display, and Windows Mobility Center settings to support troubleshooting.

Change and personalize your desktop background by accessing the personalize background settings. Select an image from available options or online sources, apply the changes, and save your choice.

Discover the fundamentals of databases as organized collections of data stored on devices, accessed via queries using SQL, with rows and columns, and managed by a database management system.

Explore how a layered approach to communication protocols simplifies network design. Study the seven ISO/OSI layers and their roles in framing, addressing, and routing.

Explore memory hierarchy, from registers and cache to main memory and magnetic disks. Learn how cache levels, such as L2, and multi-core architectures influence performance.

The operating system uses abstraction layers to access disk files, enabling programs to create, write, and read files, while Desk Drive handles hardware input and output details.

Explore how distributed systems enable resource sharing, inter-node processing, and reliable operation through load balancing, data and process migration, and remote resource access across networks.

Differentiate system software from application software, and explain how operating systems and programs work together to run a computer and perform task-specific functions.

Explore the fundamentals of computing and operating systems, from memory and file management to device control, with overviews of Windows, macOS, Linux, Android, and iOS.

Discover cloud computing, its remote servers and storage, software delivered over the internet, and the main service types (IaaS, PaaS, SaaS) with cost-saving and remote-access benefits.

Explore the computer system's four main parts—hardware, software, data, and users—and how they drive the input, processing, output, and storage cycle.

Explore the classification of memory, covering primary memory (RAM and ROM, including SRAM and DRAM) and secondary memory (hard disks, floppy disks, CD-ROMs, DVDs) and cache.

Explore information technology fundamentals, including hardware, software, networks, data processing, and security, and learn about IT departments and professional roles.

Explore computer basics, including hardware, software, database concepts, networking, and web design. Learn IT troubleshooting, the role of technical support, and Windows tasks like installing devices and managing files.