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Keep shoppingCandidate Experience Course: Design Hiring Journey [EN]
Role Play
3,351 students
Candidate Experience Course: Design Hiring Journey [EN]
Certified CX Specialist | Candidate Journey | Recruitment Marketing | EVP | Hiring Experience | Talent Brand
Last updated 6/2026
English
What you'll learn
- Design a complete candidate journey map from first contact to onboarding
- Apply behavioral, situational, and inclusive interview frameworks
- Build transparent and respectful communication strategies with candidates
- Train hiring managers on fair and consistent interviewing practices
- Leverage AI tools to automate communication and analyze feedback
- Integrate Candidate Experience metrics into hiring performance dashboards
- Improve offer acceptance rates and reduce candidate dropout
- Embed Candidate Experience into employer brand and company culture
- Use real-life case studies and ready-made tools to elevate hiring process
- Monitor and continuously improve hiring quality using technology and data
Explore related topics
Course content
6 sections • 7 lectures • 2h 29m total length
Requirements
- No prior experience in HR or recruiting is required
- Basic understanding of the hiring process is helpful but not mandatory
- Interest in improving recruitment quality and candidate engagement
- Access to a computer or mobile device with internet connection
- Willingness to implement practical tools and strategies in real scenarios
Description
Imagine this: a top candidate applies to your job, makes it halfway through the process, and suddenly disappears. No feedback. No response. Another ghosting. Now multiply that by 10, 50, or 100 candidates — and think of the cost. Missed hires, damaged reputation, and lost time.
Candidate Experience is no longer a “nice-to-have.” It’s the backbone of every successful hiring strategy. In a world where top talent has more choices than ever, your hiring process is your brand — and your competitive edge.
This course is your all-in-one system to redesign how candidates perceive your company — from first contact to onboarding. You’ll go far beyond theory: each class includes homework with personal feedback, case studies, AI tools, and ready-made templates.
Course programme
The course is recorded, with homework check and chatting
Recorded class with a feedback on the homework
Class 1: Introduction to Candidate Experience
• What is Candidate Experience and why it is critical
• The business and brand implications of a poor experience
• Overview of the Candidate Journey and real case studies
Class 2: Structure and stages of the selection process
• From first contact to onboarding
• Designing a Candidate Journey Map
• AI tools for automating initial steps and interview scheduling
Class 3: Communication, support and engagement
• Candidate Care at every stage
• Best practices for tone, channels, and timing
• Using AI for personalized communication
Class 4: Interviews: questions, inclusion, training
• Designing inclusive and effective interview questions
• Training interviewers and using AI simulators
• Avoiding bias and ensuring fairness
Class 5: Technology and Analytics in the Candidate Experience
• ATS, chatbots, and feedback platforms
• Metrics: CSAT, NPS, Time-to-Response
• AI dashboards and predictive analytics
Class 6: Improvement and company culture
• Using feedback to improve experience
• Integrating culture into hiring
• Case: How Unilever uses AI in high-volume hiring
Don’t miss your chance to design a candidate experience that impresses, converts, and retains top talent. Enrol now and build a hiring process your candidates — and your hiring team — will love.
This course contains the use of artificial intelligence. It ensures cutting-edge insights and the latest practices.
This course contains a promotion.
Who this course is for:
- Recruiters looking to improve every stage of the candidate journey
- HR professionals responsible for hiring and employer branding
- Talent acquisition and Candidate Care specialists
- HRBPs and HRDs building or auditing recruitment processes
- Team leads and managers who participate in interviews
- Anyone involved in shaping the company’s reputation with candidates