
This lecture gives an overview of Design Thinking as a problem solving framework and approach to Innovation inspired by understanding human needs.
Design Thinking focuses on End-users. Knowing their needs and challenges by observation, empathy, interview and interacting with them by using prototypes or simulation. Design Thinking aims to create innovation that meet users' needs, technically feasible and financially viable for the company.
In this lecture, the important Design Thinking process is defined and illustrated. The process is important as it empowers and helps the design team to focus on specific activities together. However, as the process is dynamic and interactive, the stages may vary depends on the issues uncovered in the process. Iteration and refinement is an important element in Design Thinking process to get closer to the optimal solutions.
A showcase social innovation project in reducing Child Mortality. The problems are complex, unclear and misleading direction. You will learn how the real problem is uncover, re-frame and resolved with effectiveness.
Understanding the principles of Design Thinking is important and useful. Principles timeless and generic for application to specific situations and the five principles covered here will be useful as a guide to complex problem solving and innovation.
In this lecture, we cover the Five principles of Innovation. Innovation can be incremental or radical. Innovation is about mindsets, skills, process and culture of an organization. Leaders in organization ought to develop innovation as a strategic capability for long-term success of the organization.
In this lecture session, we will look at a Design Innovation case study of a hospital and healthcare design approach for solving Ageing population in Singapore.
This final lecture we want to look at the importance of developing personal, group and organizational capability in innovation. Creative confidence is a valuable energy resource that we can learn how to tap into it to enable innovation to be driven by design rather than by chance. With personal breakthrough in Creative Confidence and team works, self-organizing teams in an organization are great assets for creating future success in innovation.
Course Description (Updated)
In this course, you’ll discover Design Thinking—a powerful, human-centered framework for solving complex business problems and driving innovation. You’ll explore not only the foundational principles and process of Design Thinking, but also learn how to enhance it with AI tools like ChatGPT to accelerate creativity, empathy, and prototyping.
While Design Thinking has been around for decades, it has gained global recognition over the past ten years through firms like IDEO, which popularized it as a dynamic alternative to traditional analytical problem-solving.
Complex business problems are multidimensional, messy, and often lack clear solutions. They involve changing, contradictory, and incomplete requirements—frequently entangled with social, cultural, political, and environmental factors. These challenges demand a new mindset and method.
What You’ll Learn:
A modern and actionable approach to problem-finding and solution-creation
How to understand user needs deeply through empathy and research
How to define and reframe problems for clearer focus
How to ideate creatively with your team and tools like ChatGPT
How to prototype and test solutions quickly and effectively
How to apply Design Thinking in both business and social innovation
Why This Course is Unique:
Combines the timeless principles of Design Thinking with cutting-edge AI assistance using ChatGPT
Teaches you how to tackle real-world complex problems that impact people, businesses, and society
Promotes co-creation, team collaboration, and iterative development of ideas
Suitable for professionals, entrepreneurs, educators, designers, and anyone solving challenges with high uncertainty
Bonus for Thai Students:
PDF documents with Thai (ภาษาไทย) translated text are included with each video to support Thai-speaking learners.