Dental Patient Communication: Boosting Treatment Acceptance
4.7 (3 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
12 students enrolled

Dental Patient Communication: Boosting Treatment Acceptance

Examples tailored for Dentists but also valid for Physicians and other Healthcare providers.
4.7 (3 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
12 students enrolled
Created by Dr. German Gomez
Published 4/2020
English [Auto]
Price: $199.99
30-Day Money-Back Guarantee
This course includes
  • 7 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
Training 5 or more people?

Get your team access to 4,000+ top Udemy courses anytime, anywhere.

Try Udemy for Business
What you'll learn
  • Psychology of saying Yes
  • What words and language to use
  • Objection-Handling
  • Importance of Body Language
  • The Closing Process
  • How to handle special situations
  • The Presentation Process
  • Tips and Tricks about the Presentation
  • No requirements or prerequisites necessary.

This course is a very comprehensive training for dentists, physicians and their teams about Communication and Treatment Presentation and the skills you need to be successfully presenting the treatments you offer to your patients. The examples are tailored for dental offices, but it also applies to private physicians.

In Universities we have not been prepared to be entrepreneurs. But we open an office and have to compete. Some of you are lucky and compete against other "amateurs", e.g. other dentists or physicians, but some of us are in countries where regulations allow even a taxi driver to open a dental office, which makes everything a pure business and then you, as a dentist, have to compete against "real" entrepreneurs.

With this course you will be equipped with skills and ideas, that will help you with the communication and presentation process.

In its 7 hours of lectures, you will find many tips and tricks, that you have to write down, practice and repeat over and over, so that they come naturally out of your mind to help patients to make the correct decision and choose you and your proposed treatment.

Some of the chapters and lectures are also part of other courses, but for the overall understanding it is important to have them in this course as well.

If your dental skills are excellent, but you want more patients to accept bigger, more sophisticated, better treatments for them, then this course is the right one for you. You will be equipped with real world tips on how to communicate properly and how to present to patients your proposal in a way they will say "yes".

So don ́t wait and register today!

Who this course is for:
  • Owners, dentists, health employees (Hygienists) and administrative employees of Dental Clinics or any person related to the sector.
  • But also interesting for any private physician and his/her team.
Course content
Expand all 27 lectures 07:06:29
+ Communication Basics
5 lectures 01:27:59

Learn the communication patterns, tonality, body language and what to have in mind.

Preview 22:01

Learn how to replace negative words by positive words, how to avoid technicisms and what the mistakes in communication are.

What language to use for patients

Learn the Trigger Words, Looping Words and Closing Words.

The Keywords of Closing

Learn why we need questions, what is their aim and what we need to find out with them.

Why asking questions is important in selling

Learn what you have to trace and screen in the office. Learn the difference for the office between average and good communication skills.

Preview 08:58
+ The Buying Habits
2 lectures 15:40

Video describing the 5 most common reasons patients don't buy the treatments, and what to do in these cases.

5 reasons patients don't buy your treatments

Video explaining three reasons why patients say yes to a treatment option, and how to cater to these decision-driving reasons.

3 reasons why patients buy your treatments
+ Psychological Rules
3 lectures 01:14:24

Learn the Difference between Persuation and Manipulation. Professors Cialdini’s 6 Principles of Persuation and how to apply them in dentistry.

The Psychology of saying Yes

Learn different strategies to make it easier to say YES. Learn how to build a solid basis for a successful

Case Presentation Conversation.

Create Ideal Acceptance Conditions

Learn what is Pre-suation, different Pre-suation situations and how to apply them to dentistry.

Pre-suation Principles
+ The Processes
2 lectures 53:38

Learn what the aim of the closing sequence is, get to know the steps of the sequence and have a structure you can always follow.

The Closing Sequence

What to do before the actual presentation and what the patient has to know for sure.

The 5 Steps of the Communication Process
+ The Presentation
5 lectures 01:02:50

Learn different pre-requisites for a successful presentation and what you have to be aware of and train for a successful presentation.

Basic Thoughts on Treatment Presentations

Learn the goals of asking and the different questions you should ask.

Powerful Questions during the Presentation

Learn the 3 Steps and how to apply them to dentistry.

3 Step Technique for Patients to say Yes

Learn what the possible barriers could be and how to overcome them, and what to avoid.

Overcoming Barriers during the Presentation

Learn the possible mistakes, how to avoid them and how to use them for you.

Mistakes during the Case Presentation
+ Additional Tips and Tricks
3 lectures 42:28

Learn to let patients talk and how to send signals you are still active.

Active Listening

Learn the difference for your value if you wrap it and apply it to dentistry.

Gift-Wrap your Value

Learn little things you have to be aware of or change, to make your presentation even more successful.

Small Tips and Tricks for Case Presentations
+ The Objections
3 lectures 46:15

Learn how to change the game, and about deflection and looping.

Your First No

Short video explaining a simple but effective idea on how to handle objections, your patient might come up with.

A simple idea on how to handle objections

Learn the basic ideas of objection handling, be equipped with tools for any objection and handle the objections in a professional way.

Most common Objections and how to handle them
+ Special Situations
3 lectures 41:46

Learn the most common questions and how to react to them during your presentation.

When the Patient asks

Learn these two options: The sudden death close and the method of telling them what to do in a smooth way.

The Indecisive Patient

Understand the most common causes why patients get angry and learn strategies on how to react to them.

The Angry Patient