Delivering Bad News To Customers: Sales And Customer Service
What you'll learn
- Learn to say no in a professional way
- Learn to offer well-explained alternatives that keep customers happy
- Handle yourself with class and grace at all times
- Have your business brand associated with class and grace
- Impress customers with your transparency, sincerity, and honestly
- Learn to gracefully deliver bad news if you did something wrong
- PERSONALIZED HELP from the instructor: Join OFFICE HOURS Zoom call with the instructor and students to ask questions directly
- WORLD-CLASS student support: I answer 99% of student questions within 24 hours
Requirements
- There are no prerequisites for this course, just an open mind and a love for learning
Description
Lean to say no to customers or deliver bad news to them in a sensible, professional, transparent, and respectable way that impresses, builds trust, and builds positive aspects of your relationship with them for the long term.
LEARN THE NICE, BUT PROFESSIONAL WAY TO SAY NO
Even though you aim to please your customers, you'll sometimes find yourself in a situation in which you must say no. So instead of blatantly saying no, you must wrap that "no" in many yeses.
I'll show you how to acknowledge your customers views and desires to make them feel respected and heard. I'll also show you how to structure the "no" in order to offer viable existing alternatives, and work with them to ultimately end up with a solution that placates their concerns or needs.
USE CUSTOMER EDUCATION TO COME UP WITH VIABLE MIDDLE GROUNDS
Sometimes customers make wild requests because they are not expert in your field. That's why you are the service provider and they are the customer. If you take the time to educate them on the best standard approach, they may appreciate it, and retract their unreasonable demands.
WHAT IF YOU HAVE TO DELIVER BAD NEWS?
Sometimes you just make errors that you have to inform your customers of. It can feel scary to do so, but being transparent and honest is often the best approach. I'll show you how to handle situations in which you must deliver bad news so you do it gracefully, and with minimal negative impact.
Invest in your future! Enroll today!
Who this course is for:
- This is great for customer service, sales, and customer success professionals
Instructor
- 4.5 Instructor Rating
- 137,106 Reviews
- 969,958 Students
- 253 Courses
One of the best teachers in the world because I teach with my heart. I help people get real results, many of whom have reached 7- and 8-figure businesses that I transparently showcase in my courses.
INSTRUCTOR BACKGROUND
3-time bestselling Amazon author, 20 years of successful entrepreneurship experience. Passionate instructor caring deeply about helping students reach full potential.
A number of my books are used in major US universities and high schools.
My current professional interests include Emotional Intelligence and productivity. I am constantly exploring ways to accomplish more with less time.
Additionally, I am interested in SEO, digital marketing, and creativity.
Originally from Ukraine.
COMMITMENT TO STUDENT SUCCESS
I go the extra mile to help students.
Education is more than acquiring knowledge or getting a job. True education is a beautiful experience, enriching your inner life while making your dreams a reality.
Invest in yourself, and give yourself the gift of elevating your life with world-class education, assisted by a caring and experienced instructor who supports you on your journey.
TEACHING AND COACHING HIGHLIGHTS
- 20+ time Udemy bestselling instructor.
- 10+ years of teaching experience.
- 20 years in SEO and marketing, creating marketing strategies for clients.
- Coached over 1,000 entrepreneurs.
WORLD-CLASS STUDENT SUPPORT
- I host monthly office hours with students: a group Zoom call where we can have a conversation about your unique challenges.
- Get personal care and attention.
- I reply to 99% of student questions within 24 hours, often within 1 hour.
- Instructor with deep expertise, proven success, and knowledge that is both theoretical and practical.
- Courses full of delightful surprises that you'll find sprinkled throughout the videos.
NOT SURE WHICH COURSE IS PERFECT FOR YOU?
Send me a private message on Udemy, and I'll do my best to direct you to a course that is ideal for your situation. I'll even send you a coupon code to get a larger discount ;)
MY FAVORITE AND BEST COURSES THAT I TEACH
- One of my best courses is the "50 productivity skills" course. It's a long and life-changing course full of research on personal development and productivity.
- I also teach an amazing "SEO Masterclass" course that will help you master SEO.
- I have also seen many of my students succeed in Amazon eCommerce. My course about selling on Amazon can be very lucrative.
Browse all my courses, and see which might be right for you.
MORE ABOUT ME
I am also the creator of top entrepreneur mobile apps with 2,000,000+ downloads, host of a popular business and marketing channel on YouTube with 3,000,000+ views, successful affiliate marketer, a serial entrepreneur in many other fields.
I have a BS in Computer Science from SJSU, and after working as a software engineer, I wanted to take a bigger role in the businesses I worked in, and that is how I got into business and marketing. Today, I am a world-class marketer and successful entrepreneur.
MY CURRENT INTERESTS IN BUSINESS
I am a productivity and emotional intelligence geek. I am interested in latest research about motivation, building healthy habits, and creativity.
INTERESTS OUTSIDE OF WORK
I like playing soccer, chess, dabbling in philosophy, writing music, and writing song lyrics. Plus, I am always daydreaming about finally getting a dog (a rescue from a shelter, of course).