Delivering 5 Star Guest Experience & Customer Service
What you'll learn
- The Difference between Guest and Customer.
- Find out who your Guests are and how you identify them.
- The Reason why you get complaints and how you meet your Guests Needs.
- Getting more 5 Star Reviews by exceeding your Guests Expectations.
Requirements
- This workshop is for those who love Hospitality and want to create better Guest Experiences. No prior knowledge is needed.
Description
Do you work in Hospitality? In a Guest facing role? You could be a Porter, Waiter, Receptionist, Bartender, Front Desk Agent.
I have been in your shoes and I became a Hotel General Manager at 31 years old, managing one of the best resorts in the world where Guests pay $5000+ per night. I'm sharing my knowledge with you because I want our industry and you to move forward.
By doing this course, you will gain confidence in your approach towards Guests. You will stand out from your colleagues, receive more reviews with your name in it and receive more tips. This workshop is for those who want to create better guest experiences.
How do I prevent complaints and get 5 Star reviews instead? How do I know what a guest needs before they even ask? Looking after a business guest requires a different approach than connecting with a family or a couple celebrating a special occasion.
The course is structured into 4 modules:
Guest Types
Identifiers
Needs
The Extra Mile
This is the Luxury Hospitality approach that works in a Fine Dining Restaurant, a 5 Star Hotel but also in a Diner, Pub or Budget Hotel.
Get on board now to not only become a Guest Service Superstar, but also to become a part of our growing community of Hospo workers!
Who this course is for:
- Anyone who works in Hospitality, a Restaurant or Hotel.
- Hospitality Professionals or Beginners who already are or want to be Guest facing.
- Waiters, Waitresses, Front Of House Attendant, Front Office Attendant, Receptionist, Porter, Concierge, Guest Service
Instructor
- 4.5 Instructor Rating
- 128 Reviews
- 1,350 Students
- 1 Course
Benedikt has 20 years of experience in Hotels, Restaurants and the Wine Industry. A typical hotel career, he started from the ground up, working as a Waiter, Porter and Receptionist before progressing to more Senior Roles. His career took him from his home country of Germany to London and Vienna, before adding stops in Melbourne and New Zealand. He became a General Manager at 31, looking after Ultra-Luxury Lodges Matakauri Lodge and Kauri Cliffs.
He started his own venture Habit to give back to our industry, helping young talent to commit to hospitality by building up their confidence. Focussing on Guest Experience as well as Leadership Skills, his workshops and mentoring will make you love your job and stand out from your colleagues, leading to reviews with your name on it, quicker promotions and more tips.