
Explore how behavioral science helps de-escalate conflicts by stopping unwanted behaviors and controlling your responses. Apply compassion, professionalism, calm, and respect to resolve encounters, even when others react strongly.
Learn to de-escalate conflict using behavioral psychology techniques and explore four types—interpersonal, intrapersonal, interest group, and inter-group—to prevent protracted disagreements.
Explore rational versus irrational behavior and conflict resolution through behavioral science. Identify tribal thinking and lack of respect, and apply humanism to move toward rational disagreement in the workplace.
Behavior matters: it explains how disrespect and inappropriate workplace behavior drive conflict, and how stopping irrational conduct helps transform a rational disagreement into productive problem solving.
Apply extinction by not reinforcing the unwanted behavior and replace it with problem-solving responses. Take responsibility for your part, stay consistent over time, and avoid rewarding escalation as behavior shifts.
Understand how your response sustains the back-and-forth in conflict, and use a calm, neutral, polite approach to avoid reinforcing cranky behavior and redirect to rational problem solving.
Learn to de-escalate conflict by staying calm, setting boundaries, and refocusing on problem solving. Recognize behavior isn't about you; respond with humility and compassion.
Use compassion as a tool to stay calm, respond neutrally, and model the behavior you want, de-escalating conflicts and guiding toward problem solving rather than drama.
See how a customer service clerk stays calm and professional, explains the needed paperwork, and solves the real problem behind a cranky customer’s anger without escalating the conflict.
Don't fake calm; staying genuine requires practice and compassion to communicate authentically. Replacing anger with pity or compassion de-escalates conflict and honors your side of the conversation.
Recap: model de-escalation of conflict with calm, compassionate, respectful responses aimed at solving the underlying problem. Stay polite, professional, and patient as new habits form.
Unlock Effective Conflict Resolution with Behavioral Science! Discover how to respond to conflicts while maintaining your composure and professionalism in this enlightening program. Join today and conquer conflicts with confidence!
Program Information
Transform Your Conflict Resolution Skills with Behavioral Science! Say goodbye to the stress, shame, and fear that conflicts bring. In this empowering 1-hour course, you'll master the art of de-escalating conflicts using cutting-edge behavioral science techniques. No more feeling powerless in the face of disagreements.
Discover how to not only navigate conflicts effectively but also fix the root issues.
Uncover the secrets to standing your ground assertively, all while cultivating compassion.
Leave behind the drama and isolation, and embrace the confidence to resolve conflicts like a pro.
Led by Jennifer Hancock, an acclaimed author and the visionary behind Humanist Learning Systems, this course marries philosophy with science to empower you to handle conflicts more effectively.
Based on behavioral psychology, this course delves into the impact of your responses on others and equips you with the skills to stand your ground gracefully, all while addressing issues compassionately. Gain science-backed strategies for conflict resolution, learn the transformative role of compassion in workplace behavior, and become a role model for respectful conflict management. With rave reviews highlighting its practicality and fresh approach, this course promises to revolutionize your conflict resolution toolkit.
Don't miss out on this opportunity to take control of your interactions and pave the way to harmonious relationships. Enroll now and be a conflict resolution champion!
Benefits of Taking the Course
1. Effective Conflict Resolution Skills: Gain science-based strategies for resolving conflicts in various scenarios. Learn how to navigate disagreements while maintaining your composure and professionalism, ensuring smoother interactions and harmonious relationships.
2. Enhanced Communication: Discover the power of responding thoughtfully to conflicts. Develop the ability to express your viewpoint assertively yet compassionately, facilitating clearer communication and minimizing misunderstandings.
3. Empowered Problem Solving: Acquire the tools to address conflict at its root. Understand how to fix underlying issues rather than merely addressing surface tensions, leading to more sustainable solutions and a more positive work environment.
4. Role Modeling Leadership: Become a beacon of respectful conflict resolution behavior. By mastering conflict de-escalation, you'll set an example for others, reinforcing organizational values and fostering a culture of mutual understanding and cooperation.
5. Stress Reduction and Personal Growth: Experience reduced stress levels as you gain the confidence to manage conflicts adeptly. By learning to detach from unnecessary drama and focus on productive solutions, you'll also embark on a journey of personal growth and emotional resilience.
By enrolling in this course, you equip yourself with essential skills to handle conflicts with confidence, professionalism, and empathy. These benefits extend beyond the workplace, enhancing your overall communication abilities and contributing to your personal development journey.
Topics Covered
1. What is Conflict?
2. Rational Disagreement vs. Irrational Conflict
3. Behavior Matters
4. A Behavioral Science Primer
5. Understanding Your Response
6. Don’t Get Drawn into the Drama
7. Compassion as a Tool
8. Examples
9. Don’t Fake It
10. Recap