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Decision Making Psychology & Emotional Intelligence

Name: Decision Making Psychology & Emotional Intelligence
Rating: 4.4 (30 reviews)

Master cognitive biases, master emotional intelligence (EQ), behavioural economics to make confident, rational decisions

Created byMTF Institute of Management, Technology and Finance

Last updated 2/2026

English

English [Auto],

What you'll learn

Analyse cognitive biases and emotional factors that influence decision-making.
Apply strategies to mitigate errors caused by stress, fatigue, and group settings.
Utilize principles from behavioural economics to design better choice environments.
Develop skills to improve psychological safety and ethical considerations in teams.
Identify and overcome key cognitive biases like anchoring and confirmation bias that distort your judgment.
Apply proven frameworks from behavioural economics to make smarter, more effective choices.
Develop your emotional intelligence (EQ) to manage stress and make clear decisions under pressure.
Design "nudge" environments that guide you and your team toward better outcomes, effortlessly.
Build psychological safety in your team to foster innovation and high-quality group decisions.

Course content

4 sections • 30 lectures • 4h 49m total length

Course overview5:08
Explore how fast and slow brain systems shape decisions and link psychology to data driven decision making. Apply heuristics, emotional intelligence, risk framing, and ethical considerations to improve leadership decisions.
Welcome to MTF1:15
Explore decision making psychology and emotional intelligence through a welcoming introduction to MTF, highlighting core concepts and practical insights.

Introduction to Cognitive and Emotional Drivers10:48
Explore how cognition and emotion interact to shape attention, memory, and judgment, and how data-driven psychology reinforces better decision making in business, healthcare, and policy.
Heuristics and Mental Shortcuts8:18
Explore how heuristics and mental shortcuts speed decision making, highlight availability, representativeness, and anchoring, and show when intuition should be verified with evidence.
Emotional Intelligence and Decision Making11:53
Apply emotional intelligence to decision making by developing self-awareness, self-regulation, and empathy to better assess risk, align choices with facts, and improve outcomes.
Stress, Pressure, and Decision Quality21:53
Learn how stress and cognitive load shape decision quality under pressure, and apply practical strategies—pause and breathe, break complex decisions into steps, seek perspective, and build routines for resilience.
Decision Fatigue and Choice Overload18:22
Explore how decision fatigue and choice overload erode judgment and learn practical strategies—prioritize high-impact decisions, delegate routine tasks, simplify options, and use checklists to protect leadership quality.
Biases in Group Settings13:33
Discover how group dynamics shape decision quality, addressing groupthink, confirmation bias, and polarization, and leverage collective intelligence with structured protocols and devil's advocate roles.
Nudging and Behavioural Economics in Decision Making21:11
Explore how nudges reshape decision making by designing choice environments that preserve autonomy, using defaults, framing, and social norms, with ethical considerations and practical applications across health, energy, and management.
Motivation and Behavioural Drivers21:26
Explore intrinsic and extrinsic motivators and their impact on engagement, decision quality, and creativity, guided by self-determination theory's autonomy, competence, and relatedness.
Risk Perception and Cognitive Framing19:31
Explore how risk perception and cognitive framing, via prospect theory and loss aversion, steer decisions under uncertainty and influence gains and losses in finance, health, and policy.
Psychological Safety in Teams20:09
Explore psychological safety in teams, where interpersonal risk taking fuels innovation, reduces errors, and accelerates learning through candid sharing of thoughts and concerns, dissent, and supportive leadership.
Decision Making in Uncertainty19:44
Explore decision making in uncertainty using scenario planning, heuristics, and probabilistic thinking to act confidently with incomplete information while managing bias.
Ethical and Moral Dimensions of Behavioural Decisions18:26
Apply moral reasoning and ethical frameworks to navigate behavioral decisions, balancing utilitarianism, deontology, and virtue ethics with organizational values, transparency, and accountability for sustainable leadership.
Applying Behavioural Insights in Organisational Contexts8:52
Apply behavioral insights across individuals, teams, and the whole organization using nudges, choice architecture, and a four-step framework to identify behaviors, diagnose barriers, design interventions, and measure impact.
Integrating Psychology & Emotional Intelligence with Decision Making5:32
Integrate psychology and emotional intelligence with data-driven decision making to align strategy with human needs and relationships. Build a continuous, humane, and ethical leadership practice through iterative measurement and adaptation.

The 2026 Professional Update: How Work Is Changing2:13
Update your mental model for 2026: understand how work is evaluated and rewarded as the rules of value creation shift, with operations, judgment, accountability, and AI's clarified role.
Lesson 1: 2026 Has Begun: What Actually Matters Now4:46
Pause to reset and reflect on what worked in 2025 amid accelerating tools and AI. Determine what to carry forward, adjust, or leave behind.
Lesson 2: What to Retain from 2025: The Workflow That Still Works5:40
Identify a durable 2025 workflow that still works: framing problems clearly, high quality inputs, an AI assistant, human validation, and purposeful communication that drive meaningful outcomes.
Lesson 3: How Professionals Are Actually Evaluated in 20265:08
Leaders prioritize outcomes over volume in 2026, evaluating professionals by judgment, explainability, and ownership to drive reliability across roles.
Lesson 4: What Changed in 2026: From Experimentation to Operations4:40
By 2026, AI becomes operational and integrated into workflows, prioritizing consistent, repeatable results. The focus shifts from what AI can do to what we should rely on, guided by judgment.
Lesson 5: The New Default Work Patterns (Across All Roles)5:02
Frame the problem before acting, negotiate solutions under uncertainty, and explain your work clearly under time pressure. These 2026 default patterns replace mere execution.
Lesson 6: Decision-Making in 2026: Speed with Responsibility4:00
Speed decisions wisely in 2026 by separating low-risk from high-stakes choices, using AI for automation while preserving human ownership and accountability.
Lesson 7: When NOT to Use AI in 20264:07
Treat AI outputs as advice in 2026, validate high-stakes decisions manually, and explain AI reasoning to others to prevent automation bias and costly errors.
Lesson 8: Communication in 2026: Less Output, More Meaning3:55
Shift focus from producing more outputs to delivering meaningful insights that inform decisions, reduce noise, and empower stakeholders with clarity, implications, and confidence.
Lesson 9: Why Framing Beats Tools in 20265:53
Frame your work around decisions, not tools, to avoid amplified assumptions. Ask three questions before starting: what decision does this support, what could go wrong, and who owns the outcome.
Lesson 10: Building Career Defensibility in 20265:05
Identify replaceable versus defensible work to build career defensibility in 2026 by cultivating judgment, trust, and domain depth, which compound over time.
Lesson 11: Beyond 2026: Staying Relevant as Tools Evolve4:39
Stay relevant after 2026 by building durable capabilities like critical thinking, domain expertise, ethical judgment, and learning agility. Focus on human–tool collaboration and trusted judgment to turn tools into value.
Lesson 12: How to Apply This in Your Role (Any Discipline)8:20
Apply judgment, defensibility, and long-term value to your role by stopping unhelpful habits and keeping value-driven ones. Build one habit that strengthens judgment to stay valuable as tools evolve.

Requirements

For a better learning experience, we suggest you to use a laptop / mobile phone / pen and paper for taking notes, highlighting important points, and making summaries to reinforce your learning.
No prior knowledge of psychology or economics is required.

Description

Welcome to course "Decision Making Psychology & Emotional Intelligence" by MTF Institute

If you are a leader, manager, or ambitious professional who wants to stop second-guessing your decisions and start making choices with confidence, you are in the right place. In complex world, it's not the amount of data you have, but your ability to interpret it without psychological blind spots that defines success. This course is your definitive guide to mastering the human side of decision-making.

Master the Unseen Forces That Shape Your Choices Through Behavioural Psychology and Emotional Intelligence.

This isn't just another course on decision-making theory. It is a practical toolkit designed to upgrade your mental "operating system." You'll gain a profound advantage by understanding why people (including yourself) act in seemingly irrational ways, and how to leverage that knowledge.

Unlock Your Rational Mind: Go beyond spreadsheets and data to understand the cognitive and emotional drivers behind every decision.
Lead with Confidence: Learn to navigate uncertainty, pressure, and group dynamics without falling into common traps like groupthink.
Become More Influential: Use principles from behavioural economics to design systems that "nudge" people toward better outcomes.
Boost Your Emotional Intelligence (EQ): Gain the skills to remain calm and focused when the stakes are high.

Explore the Operating System of the Human Mind

Behavioural science has revealed the predictable patterns and mental shortcuts (heuristics) that govern our lives. From billion-dollar business deals to everyday choices, these hidden scripts are running the show. Well-known companies like Google and Amazon leverage these insights to shape user behaviour, and now you can apply the same powerful principles to your leadership, career, and personal life.

This course demystifies complex topics and translates them into actionable strategies. Through real-world case studies, interactive exercises, and practical frameworks, you will learn to:

Spot and Counter Cognitive Biases: We will dissect over 10 common biases, giving you the tools to neutralize their impact on your decisions.
Manage Decision Fatigue and Stress: Discover why making too many choices drains your mental energy and learn concrete strategies to preserve your cognitive resources for what matters most.
Cultivate Psychological Safety: Create an environment where your team feels safe to challenge ideas, leading to better collaboration and innovation.
Navigate Risk and Uncertainty: Learn how cognitive framing and risk perception can be managed to lead your team through ambiguity with clarity and purpose.

By the end of this course, you will not just be a better decision-maker. You will be a more insightful, empathetic, and effective leader, equipped with a rare and valuable skillset.

Ready to transform the way you think, lead, and decide?

Join us on this journey and start making smarter decisions today.

Course Author

Dr. Alex Amoroso, PhD
Lead UX & Product Researcher | Head of School (MTF)

Dr. Alex Amoroso is a Senior UX and Product Researcher with over 10 years of experience helping organisations turn research and data into better product decisions.

Her work sits at the intersection of research, product strategy, and decision-making. She has conducted large-scale studies with over 6,000 users across B2B and B2C environments, producing 30+ research reports that have directly informed product direction, user experience design, and innovation initiatives.

She has worked with organisations across Europe on data-driven products, analytics platforms, and IoT systems—partnering with cross-functional teams to translate complex insights into clear, actionable decisions.

Alongside her industry work, Dr. Amoroso teaches Advanced Research Design and Methodologies to doctoral students and serves as Head of the School of Business and Management at the Institute of Management, Technology and Finance.

She holds a PhD in Health Anthropology, with research focused on human behaviour, environmental stress, and quantitative data analysis. Her academic work has been published in multiple peer-reviewed journals.

In her courses, she combines:

Academic rigour
Real-world product case studies
Practical frameworks you can apply immediately

Her focus is simple:
help professionals move from insights → decisions → impact.

Course provided by MTF Institute of Management, Technology and Finance

MTF Institute is a global educational and research institute headquartered in Lisbon, Portugal. We offer hybrid business and professional education in the areas of Business and Management, Science and Technology, and Banking and Finance.

MTF Institute R&D Center conducts research in Artificial Intelligence, Machine Learning, Data Science, Big Data, Web3, Blockchain, Cryptocurrency and Digital Assets, Digital Transformation, Fin-tech, E-commerce, and the Internet of Things.

MTF Institute is an official partner of Deloitte, IBM, Intel, and Microsoft, and is a member of the Portuguese Chamber of Commerce and Industry and the Union of Trade and Services Associations of Lisbon.

MTF Institute has a global presence across 216 countries and territories and has been chosen by more than 1 mln. students.

Exclusive: The Career Accelerator Edition

Why is this course unique?

By enrolling in this special edition, you unlock three strategic career advantages:

1. Dual Certification & Direct Verification Go beyond the standard. Upon completion, you will receive not only the Udemy certificate but also the Official MTF Institute Certificate and Student ID.

· Direct Validation: You will gain access to our automated system to issue your credentials instantly directly from the Institute.

· Credibility: This independent verification adds a layer of professional authority to your CV, recognized by our global partners.

2. Portfolio Building & LinkedIn Visibility In job market, visibility is everything. We don't just teach you skills; we help you showcase them.

· Show, Don't Just Tell: We encourage you to post your course projects and case studies directly to your professional profiles.

· Career Boost: Follow our guidelines to add your new certification to your LinkedIn profile correctly. This simple step significantly improves your visibility to recruiters and demonstrates your commitment to continuous professional development.

3. Access to a Global Professional Community Education is more powerful when shared. You are not learning alone.

· Network: Join thousands of professionals worldwide who trust MTF Institute.

· Stay Informed: Gain the opportunity to subscribe to our industry insights and newsletters, keeping you ahead of trends in management and technology.

Start your transformation from a student to a recognized professional today.

Who this course is for:

This course is for anyone looking to improve their decision-making skills, including leaders, managers, and aspiring professionals who want to leverage behavioural psychology and emotional intelligence in their personal and professional lives. It is also for anyone curious about the science behind why people make the choices they do.
Managers, team leaders, and executives who want to improve their leadership and decision-making skills.
Entrepreneurs and business owners who need to make critical decisions under uncertainty.
Professionals in marketing, product management, or HR who want to understand human behaviour to drive better results.
Anyone who wants to stop overthinking and make more confident, rational choices in their personal and professional life.

Decision Making Psychology & Emotional Intelligence

What you'll learn

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Course content

Introduction2 lectures • 6min